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Colonial Motel Richmond

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Colonial Motel Richmond
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44 Reviews from our TripAdvisor Community

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Showing 44: English reviews
gilgandra
Reviewed 2 weeks ago

The reception was friendly and helpful upon check in and didn't have to wait long. The motel upon check in looked old. Inside the room we stayed in had been done up and suited our needs. It was clean and kept well. Good for a average type of room . It had tv, fridge and kettle and small supply of...

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Helpful?
Thank renojen2012
Colonial M, Jason Rutherford (Receptionist) at Colonial Motel Richmond, responded to this review

Hi RenoJen2012, Thank you for taking the time to tell us about your experience staying with us. We are glad to hear that your stay with us was pleasant and that the newly renovated room suited your needs. For any future bookings or inquiries phone: (02) 45781166 Kind Regards, Jason Rutherford

NSW Australaia
Reviewed 3 weeks ago

As usual arriving very late I had a great experience with my telephone check in. Very polite and helpful Josh took my details, arranged the room to be available with the key hidden and then met me near the room as I arrived to ensure that all was OK, telling me the Restaurant was open early for breakfast and coffee...

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Helpful?
Thank FarmerJohn45
Colonial M, Jason Rutherford (Receptionist) at Colonial Motel Richmond, responded to this review

Dear FarmerJohn45, Thank you for taking the time to share your experience staying here with us. We are very happy to hear your stay was pleasurable and that staff looked after you well, thank you for the feedback on the room it will assist us with current renovations. Any future bookings / inquiries, call: (02) 45781166 or email us: info@colonialmotel.com.au...

Brisbane, Australia
Reviewed 27 October 2016

This motel is old and VERY run down. I understand they are making some efforts to improve but I wouldn't want to stay again unless it was much better. The bathroom vanity was falling apart. The hair dryer was unsafe and the test tag was 6 years out of date. The fridge tag was also out of date and other...

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Helpful?
Thank Rob L
Colonial M, Jason Rutherford (Receptionist) at Colonial Motel Richmond, responded to this review

Dear Rob L, We thank you for taking the time to share your experience whilst staying with us and we are very sorry to hear your stay with us was unpleasent. We have recently changed ownership and as you mentioned we are currently working on improving our rooms and facilities to ensure a comfortable / enjoyable stay for all our...

Coffs Harbour, Australia
Reviewed 1 August 2016

Firstly the website is out of date. Not part of a chain, doesn't have microwaves, and reception only 9am-5pm (remember this, staff live offsite!). The restaurant doesn't operate, but somebody may make breakfast to your room. The room decor is tired. Once visitor has accepted this, our room was very clean, comfortable bed, staff were friendly and helpful (when there)....

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Helpful?
Thank Margot P
Colonial M, Jason Rutherford (Receptionist) at Colonial Motel Richmond, responded to this review

Dear Margot P, We thank you for taking the time to share your experience whilst staying with us and we are very glad to hear you found the room clean / comfortable. We apologize for the inconvenience our website may have caused, we are currently working on updating it. Meanwhile we advertise on sites such as: Expedia while our website...

Reviewed 18 July 2016 via mobile

The staff who met us was warm and lovely and the room was what you'd expect a 3-star rated hotel to be and most importantly was clean. It's worth the visit if you are looking for a place to sleep as you passing through. It's a sweet and quaint country town motel.

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Helpful?
Thank Vaniitee
Colonial M, Jason Rutherford (Receptionist) at Colonial Motel Richmond, responded to this review

Dear Vaniitee, Thank you for taking the time to tell us about your experience staying with us. We are very glad to hear that your experience with us was pleasant and we look forward to seeing you again. We are very grateful for your feedback.

Wangaratta, Australia
Reviewed 22 March 2016

A very basic room with a very noisy air conditioner. We could not leave it on despite it being a very warm day. A short stroll to shops and cafes (mainly pizza). Tea and coffee making facilities plus microwave and mini fridge was provided but no plates bowls cutlery or toaster for independent travelers.Basic plates and cutlery provided willingly on...

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Helpful?
Thank Robyn O
Colonial M, Jason Rutherford (Receptionist) at Colonial Motel Richmond, responded to this review

Hi Robyn, We would like to thank you for taking the time to review us and would like to inform you that the motel has gone under new ownership since your stay. Your comments on your experience here at The Colonial Motel will help us. Further Inquiries / Future Bookings: (02) 45781166 Kind Regards, Jason Rutherford (Receptionist)

Sydney, Australia
Reviewed 20 March 2016

What an absolute disgrace. Upon arrival we waited 10 to 15 minutes for any one to attend the reception desk even though we had rung the bell (As directed) 3 times. The first thing that hit us when entering the room was the potent smell of pine o clean trying to mask the smell of filthy carpets, curtains & bedding....

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Helpful?
Thank KAM13J
Colonial M, Jason Rutherford (Receptionist) at Colonial Motel Richmond, responded to this review

Hi Kam13J, We would like to thank you for taking the time to review us and would like to inform you that the motel has gone under new ownership since your stay. We wish to inform you that since your stay our rooms have had brand new carpet installed and all rooms have been given brand new beds. Your comments...

Reviewed 28 February 2016 via mobile

As soon as i walked in the smell of stale urine hit me. Filthy room. Filthy everything i might add this was the " deluxe room " air con didn't work. Fire alarm was in bits on the floor. Asked for another room only to be shown a worse one.

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Helpful?
2Thank Jamie A
Colonial M, Jason Rutherford (Rcepetionist) at Colonial Motel Richmond, responded to this review

Hi Jamie A, We would like to thank you for taking the time to review us and would like to inform you that the motel has gone under new ownership since your stay. Your comments on your experience here at The Colonial Motel will help us. Further Inquiries / Future Bookings: (02) 45781166 Kind Regards, Jason Rutherford (Receptionist)

Reviewed 18 February 2016 via mobile

This hotel is in a condition that can simply be stated as old and dirty. The furnishings are old and worn. The beds are useless, if the carpet was not so dirty the floor would be a better option for sleeping. They offer free WiFi although it is not accessible in many rooms. At most they should be charging pub...

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Helpful?
Thank Stewart E
Colonial M, Jason Rutherford (Receptionist) at Colonial Motel Richmond, responded to this review

Hi Stewart E, We would like to thank you for taking the time to review us and would like to inform you that the motel has gone under new ownership since your stay. We would like to inform you that all rooms have had brand new carpet installed, brand new beds in all rooms and our Wi-Fi has been upgraded....

Noosa, Australia
Reviewed 22 December 2015

We stayed two nights in a Delux room, not sure who rates this motel!!, it needs serious updating, we found the bed was very uncomfortable, The Aircon was old, noisy and dirty, the room smelt. The restaurant was closed till January, The two cups I left out were not washed when the service was done over all would not stay...

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Helpful?
Thank Nannarc
Colonial M, Jason Rutherford (Receptionist) at Colonial Motel Richmond, responded to this review

Hi 123Nanna, We would like to thank you for taking the time to review us and would like to inform you that the motel has gone under new ownership since your stay. We wish to inform you that all rooms have had brand new carpet installed, brand new beds in all rooms & our restaurant is open 7 days a...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Breakfast Available
Official Description (provided by the hotel)
The Colonial Motel Richmond. A thirty-nine room motel close to: local shops, parks & restaurants. The perfect place to stop over for a night or two on your way through the historic hawkesbury. Colonial Motel 161 March Street Richmond, NSW, 2753 ... more   less 

Additional Information about Colonial Motel Richmond

Address: 161 March St, Richmond, New South Wales 2753, Australia (Formerly Best Western)
Region: Australia > New South Wales > Blue Mountains > Hawkesbury Valley > Richmond
Price Range: RM482 - RM710 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Colonial Motel Richmond 3.5*
Number of rooms: 39
Reservation Options:
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Also Known As:
Best Western Richmond
Richmond Best Western
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Questions & Answers

Questions? Get answers from Colonial Motel Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor best with parking at door.”
 of 5 bubbles renojen2012, 18 Nov 2016 | Read review
“Ask for a room at the back”
 of 5 bubbles FarmerJohn45, 11 Nov 2016 | Read review
“We had the "spa"room, apparently bigger room, bigger bed. Room toward back probably quieter.”
 of 5 bubbles MargotP445, 31 Jul 2016 | Read review
“There is nothing good about this hotel”
  • The decore
  • Mould in shower, this was also on most other tiles.
  • Mix matched tiles & mould on floor
  • Peeling paint on roof
  • Worn room chair
 of 5 bubbles KAM13J, 19 Mar 2016 | Read review
“pick another hotel”
 of 5 bubbles Nannarc, 21 Dec 2015 | Read review
5 of 5
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