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We had the same experience as the previous 2 reviewers... Don't expect any kind of a warm welcome here. Just fill in your card details and drop the key in the box when you leave. When I asked about the wifi as it is advertised...More
1 Thank LisOz
Response from Perentie, Guest Relations Manager at Derwent Bridge Chalets & StudiosResponded 31 January 2017
The mobile internet is a constant problem in this area with slow downloads despite a strong signal. There is only one tower to be shared by all. Recent outages and extremely slow downloads have made restrictions necessary.
I simply hate providing negative feedback on Tripadvisor. I have so many great experiences. This was most definitely not one of them. The simple point is the lady managing the bookings was rude and defiant when I attempted to cancel my booking. She glossed over...More
The owner at reception was exceptionally rude, authoritative and bossy from the start. The rooms were SO clean and organised, we were afraid to use anything for fear we would be charged for the privelige; re-inforced by numerous signs throughout the unit. My advice; travel...More
We recently stayed in Derwent Bridge Chalets & Studios for a 3 night stay. Prior to this stay we'd stayed previously some years back and enjoyed that stay also. The units are well appointed, modern, very clean and have very comfortable beds. The apartments are...More
Overall, good facilities, comfortable, warm and clean, however the lady at the reception had very poor customer service, was rude and had a poor attitude. A simple smile would have gone a long long way. Unfortunately this killed our otherwise pleasant stay.
US$140 - US$198 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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