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Staff was friendly and helpful. Rooms were clean. Pool was large and warm! The restaurants nearby were good. They do have a bar and restaurant there. Only wish they had a continental breakfast included,even just a few items would be great. The breakfast was kind...More
Response from Tom M, General Manager at Holiday Inn Cleveland IndependenceResponded 24 December 2015
Thank you for your review of your hotel experience with us. I am glad that you not only enjoyed your room, but also our amenities and helpful staff. Our staff will look forward to your return visit. Thank you!
The bed was comfortable and the room was nice.
However... Is it possible for to put something on the door latches so that they do not slam so hard? I woke up constantly because I could hear the doors being slammed (not that the guests...More
Thank Kay G
Response from Tom M, General Manager at Holiday Inn Cleveland IndependenceResponded 28 November 2015
Dear Kay G,
Thank you very much for your detailed feedback about your stay with us. I appreciate your recommendations and will look into the details with my staff members. I am sorry for any inconveniences you faced while with us, and I wish we...More
It is a city Holiday Inn. It is a typical Hi and it is comfortable and functional. T is not a hotel that will knock your socks off it is a business hotel. It is old and kind of run down. Will I stay here...More
Thank Mike A
Response from Tom M, General Manager at Holiday Inn Cleveland IndependenceResponded 22 November 2015
Thank you Mike A, for your feedback of your experience at our Holiday Inn. Our staff takes great pride in knowing you could enjoy our comfortable hotel while in town. I will use your comments to continue to improve our hotel for the future.
Was referred here through the Cleveland Clinic website; rates were reasonable, so we booked 2 nights.
Our room was sufficient if rather dark in decor. I had forgotten to request a room near the elevator due to my mobility issues, but learned to live with...More
Response from Tom M, General Manager at Holiday Inn Cleveland IndependenceResponded 10 November 2015
Thank you for your 2 night stay with us. We are happy to hear you enjoyed the amenities our hotel has to offer. The hoses from the fire boxes were removed per the Independence Fire Department due to its new fire codes. We...More
Stayed here for work. The hotel is nice enough that my stay was comfortable, but it is your typical older northern Ohio property. I had an issue with my toilet that was fixed promptly. My company rate had breakfast included which was a nice buffet....More
Thank James H
Response from Tom M, General Manager at Holiday Inn Cleveland IndependenceResponded 23 October 2015
Dear James H,
Thank you for staying at our hotel during your visit with your company to Cleveland. I appreciate all of your feedback to review and improve upon with your recommendations. I am thrilled that our hotel staff was able to fix any issues...More
US$102 - US$150 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Dear guest: based on the information you provided, the base rate you were quoted was $129, however, after taxes it would be $151. I apologize for the confusion. As far as the ADA bathrooms, we do have an ADA restroom in our... More
Dear guest: based on the information you provided, the base rate you were quoted was $129, however, after taxes it would be $151. I apologize for the confusion. As far as the ADA bathrooms, we do have an ADA restroom in our lobby and if you are talking about the guest rooms, our regular rooms do not have ada bathrooms but the hotel does offer ADA guest rooms with bathrooms which are designed for guests in a wheelchair.
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