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SpringHill Suites Cincinnati Northeast/Mason

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146 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Cincinnati Northeast/Mason
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Showing 146: English reviews
Shelby, Michigan, United States
Level Contributor
94 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 March 2015

On this trip I stayed at three Marriott properties...different badges, but all the same quality. No I don't work for Marriott !! Clean, spacious rooms, courteous service by all personnel, and above average free breakfasts. Price...very competitive. I had asked for extra pillows n the reservation, and they were there.

1 Thank 597RoyW
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 January 2015 via mobile

We are Silver Elite members, so we thought to use our points for a nights stay on New Year Eve. We were highly disappointed that this was a Marriott chain. The lobby looked updated but the rooms were not. Our room felt like we were on top of a compressor. We said something to the front desk about the noise... More 

Thank Missy1127
Ryan T, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Hello- My name is Ryan Tomaro, Assistant General Manager at the Springhill Suites Cincinnati Northeast. I would like to offer my sincere apologies for negative experience that you encountered on New Years Eve. We have shared your feedback with the appropriate staff members to ensure that similar issues do not arise again in the future. Regards Ryan More 

Travellers are raving about these Mason hotels

Lees Summit, Missouri, United States
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 October 2014

I'm a Marriott Gold member, so I have stayed at my share of Marriott properties across their product line, most often Fairfield Inn, Courtyard, and Marriott, and I can honestly say that I was more disappointed in this place than I've ever been at any other property. The property and room were clean enough, but to begin with, there must... More 

4 Thank JJM_in_MO
Ryan T, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Hello- My name is Ryan, Assistant General Manager at the Springhill Suites Cincinnati Northeast. I would like to offer my apologies for the inconveniences that you experienced as a result of the large group consuming the majority of the hotels space. Obviously we failed to control the crowds and noise during your stay. I can assure you that we have... More 

Milford, Ohio
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 October 2014

I recently had to deal with a family crisis which had me staying at this hotel for 2 weeks. Let me say that if you are ever in the Kings Island area and you are looking for that hidden jewel, this place is it. It al starts with the management and front desk staff. In my opinion all of the... More 

2 Thank durkman24
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2014

We recently stayed at this hotel while a family member was hospitalized. Although it is a little hard to find the rooms were clean, roomy and very comfortable. The extremely friendly and professional staff worked with us as we needed to make many changes to our reservation throughout our stay. They helped make a difficult situation a little easier.

Thank travelfromIndiana
Atlanta, GA
Level Contributor
125 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 October 2014

Quick overnight as we passed through the area. it's a bit hard to find as night being back in a corporate park/car dealer area. A nicely kept facility, with a friendly staff. The lobby area was host to the parents of a travelling sports team when we arrived at midnight. Pizza, drinks and lots of noise! Room was fairly quiet... More 

1 Thank DSGAtlanta_GA
Raleigh, North Carolina
Level Contributor
235 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 2 October 2014

Nice place with large, comfortable rooms, decent free breakfast, good coffee and iced water 24/7 in the lobby. Friendly staff all the time and good location close to the I-71 but it also backs up right on the freeway.

Thank Steven J
Great Neck, New York
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 October 2014

I stayed at this hotel for a night recently while visiting King's Island park. I got a great deal on Priceline and was thrilled with the room (though I wish I had been in it more). The friendly and professional staff was kind enough to let us check in early, as we'd been driving through the night. The room was... More 

1 Thank MBear24
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 September 2014 via mobile

Thank you to Irene at the front desk who extended our stay a day even though they were full, in order for us to be at the hospital when my father-in-law passed away. She's a special lady and it goes to show some businesses have a heart. Thanks again for making our stay comfortable in these trying and exhausting times.... More 

Thank Julie L
Level Contributor
303 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 28 September 2014 via mobile

Tried to check in (noon) early (silver elite) request and no clean rooms available. Came back later and checked in. Went down for breakfast and couldn't get anything since it was a long waiting line. Not enough help in breakfast area. No coffee was available twice. No waffle mix. Really kind of a bad set up design for the breakfast.... More 

Thank bjorn5555
Ryan T, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Hello- I would like to offer my sincere apologies for the lack of responsiveness from our staff and the absence of expected amenities on our breakfast buffet. I can assure you that these issues have been addressed with our staff and we will work diligently to ensure that similar issues do not arise again in the future. If you would... More 

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Room/Suite (3)
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Management photos: Courtesy of the property manager

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Room/Suite (16)
Pool/Beach Area (2)
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Hotel & Grounds (6)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Kitchenette
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about SpringHill Suites Cincinnati Northeast/Mason

Address: 9365 Waterstone Blvd, Mason, OH 45249 (Formerly SpringHill Suites Cincinnati Northeast)
Region: United States > Ohio > Warren County > Mason
Price Range: RM373 - RM689 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Cincinnati Northeast/Mason 3*
Number of rooms: 101
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Also Known As:
Springhill Suites Cincinnati Northeast Hotel Cincinnati
Cincinnati Springhill Suites
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Questions & Answers

Questions? Get answers from SpringHill Suites Cincinnati Northeast/Mason staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We used government rate (I work for government), and the basic room is described above.”
 of 5 bubbles aarono897, 3 Dec 2016 | Read review
“You can opt out of housekeeping for 25 bonus Marriott Rewards points”
 of 5 bubbles 847rhip, 14 Sep 2016 | Read review
“Ask for a room away from the highway”
 of 5 bubbles DenJeaBul, 2 Jul 2016 | Read review
“Ask for a room further away from I-71”
 of 5 bubbles cdclark99, 13 Apr 2016 | Read review
“great room for the price”
 of 5 bubbles Traveling_Ladee, 30 Nov 2015 | Read review
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