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Great Wolf Lodge

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Great Wolf Lodge
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2,113 Reviews from our TripAdvisor Community

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Showing 2,111: English reviews
Mason,
Reviewed yesterday NEW

Check your sheets! Ours had blood on them and then we found crumpled up sheets behind the couch. For $385 a night I would expect far better. The water park is great and make sure to check out the shows and activities for the kids!

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Helpful?
Thank shirleyg839
Cincinnati
Reviewed yesterday NEW

This trip was for our daughters 16th Birthday. With her 4 of her friends. The room needed extra attention to cleaning. If you book a room for 7 people and offer amenities. Shampoo, soap should be for 7. Not just 1.

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Thank tinatG1256AO
Independence, Kentucky
Reviewed yesterday NEW

This is a great place to take your kids and grandkids. The only downfall for us is how pricey it is. The water park was clean and well maintained. There kids lived it. The staff was wonderful and super nice. The kids also enjoyed the arcade and Magi quest that is there. Will definitely go back.

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Helpful?
Thank Holly W
Mason,
Reviewed yesterday NEW

Beds and pillows were very uncomfortable. The room was not clean when my family got there even though they were very attentive when we told them about the room being a mess. My son absolutely loved it for his 3rd Birthday otherwise... The water park and the snow fall in the lobby was wonderful!

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Helpful?
Thank mollybB1929WD
Mason,
Reviewed yesterday NEW

We love great wolf lodge! So grateful that we only live 45 MINUTES from one! We had a blast. My son loved all the animal characters and the activities they had. The Waterpark was very clean. Our rooms were very nice also.

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Helpful?
Thank 992chelseaa
Erlanger, United States
Reviewed yesterday NEW

Absolutely unbelievable customer service from Jason and Marny! Two HUGE assets to this resort - top notch! Our situation was way out of the norm and required above and beyond service and they provided it every step of the way, with pleasant attitudes and we couldn't be more satisfied.

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Helpful?
Thank Nicole M N
Ohio
Reviewed yesterday NEW

Having never been to an indoor waterpark I didn't really know what to expect, but anytime you can get out of the cold in Ohio is a plus for me. The staff was all very friendly and helpful. Our room was clean and had a microwave, mini-fridge and safe. At check-in they gave everyone is our party a wrist band...

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Helpful?
Thank CSP532
Mason,
Reviewed 2 days ago NEW

We loved Great Wold Lodge from start to finish. The snow land was magical for the kids. Santa was there, it was snowing inside, the lobby was decorated beautifully. The waterpark was a great temperature despite the fact that it was freezing outside. My kids get cold really easily while swimming and they lasted a long time before getting chilled....

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Helpful?
Thank honeyd139
Mason,
Reviewed 2 days ago NEW

We stayed at the Mason location during Thanksgiving week 2 years ago and had a nice time (except that someone pulled the fire alarm in the morning, not holding that against them.) But this year, there was a palpable difference in the whole experience. Obvious cost cutting throughout with less staff, things not working in the water park, huge crowds...

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Helpful?
Thank S6881OLmatts
Mason,
Reviewed 2 days ago NEW

Tables inside the water park area are not monitored - so people (jerks) leave their stuff at the tables as long as they want. When you want to eat, you get to sit on the concrete floor looking at about 50 empty tables. They need to monitor these tables and tell folks to leave the area after they have finished...

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Helpful?
Thank C3664EVgaryg

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Great Wolf Lodge

Address: 2501 Great Wolf Dr, Mason, OH 45040-8085
Region: United States > Ohio > Warren County > Mason
Price Range: RM1,073 - RM1,909 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Great Wolf Lodge 3.5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Great Wolf Hotel Mason
Great Wolf Resort
Hotel Style:
#6 Family Hotel in Mason
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Questions & Answers

Here's what travellers have asked, with answers from Great Wolf Lodge staff and other travellers.
16 questions
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Milwaukee, Wisconsin
2 months ago

See all questions (16)

Questions? Get answers from Great Wolf Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loft rooms are nice but only on the 4th floor & farthest from the water park. With only 2 elevators, it is very inconvenient”
 of 5 bubbles V715ZVcindys, 28 Nov 2016 | Read review
“We have always liked the rooms on the 2nd floor. (same as lobby) or 1st floor.”
 of 5 bubbles kittkat52, 16 Nov 2016 | Read review
“All rooms are loud with kids running through the halls. Just the way it goes.”
 of 5 bubbles 946lynnt, 14 Nov 2016 | Read review
“Get off the ground floor.”
 of 5 bubbles BillJ944, 12 Oct 2016 | Read review
“Close to elevators.”
 of 5 bubbles MatthewC_12, 10 Oct 2016 | Read review
5 of 5
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