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26/11/2017 27/11/2017
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    WoodSpring Suites Cleveland Mentor

    5640 Emerald Ct, Sr-44 & Sr-2, Mentor, OH 44060-1869
    (440) 641-2100
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    26/11/2017 27/11/2017
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    US$58
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    Traveller (6)
    Room & Suite (5)
    Dining (2)
    Holiday Inn Express Mentor (Lamalfa Conference Center)
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    Overview
    • Excellent55%
    • Very good14%
    • Average12%
    • Poor5%
    • Terrible14%
    Travellers talk about
    “extended stay” (5 reviews)
    “parking lot” (4 reviews)
    “bob” (10 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Non-Smoking Rooms
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Dry Cleaning
    Self-Serve Laundry
    2.0 Star Hotel
    All hotel details
    Offers from WoodSpring Suites Cleveland Mentor
    Special Offer: Now a Pet-Friendly Hotel
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    Rooms
    26 Nov27 Nov
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (57)
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    1 - 5 of 56 reviews

    Reviewed 18 September 2017

    My husband and I planned to stay 2 nights here for our honeymoon. That is all the time we had because my husband had to return to his Air Force base. The evening of our 2nd night we walked into our room to find everything...More

    Thank Nancy C
    Reviewed 5 August 2017 via mobile

    Very disappointed - reserved a non-smoking room for this evening. Told by front desk that Expedia was "wrong ". 10 pm and no place to stay tonight - we won't be back or try here again. Call the hotel directly - avoid Expedia

    1  Thank Teresa H
    Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 28 August 2017

    I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it.

    Reviewed 7 June 2017 via mobile

    Great price but missing many basic hotel amenities. Kitchen with no dishes? No coffee maker or toaster. What's the point of the kitchen? Free wifi did not work, but pay wifi did... hmmm. However I found the room clean and the TV service acceptable. Air...More

    Thank Bop1234
    Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 22 June 2017

    I apologize you weren't impressed during your stay with us. We'll be sure to look into everything you brought to our attention. I wish you well on your future travels and hope you will give us another try.

    Reviewed 19 May 2017

    Terrible customer service - I reserved a week and showed up a day late. Staff cancelled my reservation and charged a fine, and created a new reservation which I had to pay for. They told me that I had reserved the room, so they had...More

    Thank Eben M
    Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 22 June 2017

    I'm sorry you had that experience with our hotel. I wish you well on all your future travels.

    Reviewed 3 May 2017 via mobile

    Trainees checking us in. Strike 1. Room with kitchenette. No dishes. Strike 2. Giant hairball on back of toilet! Strike 3. I don't care how cheap the room is, I do have standards! No lamps in room. Light switches control lights. One at door. One...More

    1  Thank Darla S
    Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 16 May 2017

    We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Laundry Service
    • Self-Serve Laundry
    • Dry Cleaning
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    Details
    • Price range
    • US$38 - US$79 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms ,
    • Suites
    • Number of rooms
    • 117
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Travelocity, Orbitz, Cancelon and getaroom.com so you can book your WoodSpring Suites Cleveland Mentor reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Ohio >
    • Lake County >
    • Mentor
    • Also Known As
    • Value Place Mentor Hotel Mentor
    Add Photo Photos
    Traveller (6)
    Room & Suite (5)
    Dining (2)
    Hotel & Grounds (13)
    Bathroom (1)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    jswarner34
    11 July 2017|
    Answer
    Response from WoodSpringHotels | Property representative |
    Hi, jswarner34. We may have had an instance of bed bugs at this hotel in the past but - if so - they are not an ongoing issue.
    0
    Votes
    jswarner34
    11 July 2017|
    AnswerShow all 3 answers
    Response from WoodSpringHotels | Property representative |
    We echo Darla S and Bop1234 - we sure do. Just call the general manager (or let our agents know) when you're making a reservation so they can ensure one is available.
    0
    Votes
    Room Tips
    "if you don't want your belongings thrown out do not stay here."
    Read review
    "Stay away and go to a real hotel"
    Read review
    "The room was clean with the exception of the floor. The room was noisy. But, I am not really picky and would..."
    Read review
    "Go to any employee for help; except Trisha."
    Read review
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