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WoodSpring Suites Cleveland Mentor

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Traveller (6)
Room & Suite (6)
Dining (2)
Overview
  • Excellent55%
  • Very good13%
  • Average11%
  • Poor8%
  • Terrible13%
2 days ago
“Could be a place to film Live PD”
4 weeks ago
“Not what I'd call a hotel”
AMENITIES
Free Internet
Free Parking
Air Conditioning
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (59)
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Traveller rating
31
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LanguageEnglish
31
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1 - 5 of 58 reviews
Reviewed 2 days ago

So this is my second stay here as I come in for business. First day while unloading my car five mentor cops come rushing up and haul a younger guy off in cuffs. Another day, an ambulance is there with a young 20-something on a...More

Thank Tim1543
Reviewed 4 weeks ago via mobile

One of the most uncomfortable beds I have ever slept on. It was basically a rollaway bed. Small metal frame and springs. No support what so ever. Due to no carpet or anything else in the room to absorb sound the slightest noise would echo....More

Thank Paul J
Response from Julia R, Guest Relations at WoodSpring Suites Cleveland MentorResponded 4 weeks ago

I'm so sorry to hear that your stay was disappointing. We hope you'll give us another opportunity to provide you with a truly wonderful experience.

Reviewed 18 September 2017

My husband and I planned to stay 2 nights here for our honeymoon. That is all the time we had because my husband had to return to his Air Force base. The evening of our 2nd night we walked into our room to find everything...More

3  Thank Nancy C
Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 19 December 2017

Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely...More

Reviewed 5 August 2017 via mobile

Very disappointed - reserved a non-smoking room for this evening. Told by front desk that Expedia was "wrong ". 10 pm and no place to stay tonight - we won't be back or try here again. Call the hotel directly - avoid Expedia

2  Thank Teresa H
Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 28 August 2017

I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it.

Reviewed 7 June 2017 via mobile

Great price but missing many basic hotel amenities. Kitchen with no dishes? No coffee maker or toaster. What's the point of the kitchen? Free wifi did not work, but pay wifi did... hmmm. However I found the room clean and the TV service acceptable. Air...More

1  Thank Bop1234
Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 22 June 2017

I apologize you weren't impressed during your stay with us. We'll be sure to look into everything you brought to our attention. I wish you well on your future travels and hope you will give us another try.

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About
Amenities
Top amenities
Free Parking
Free Internet
Hotel Amenities
Free Parking
Wheelchair Access
Laundry Service
Self-Serve Laundry
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$52 - US$91 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Budget Hotel in Mentor
#6 Business Hotel in Mentor
#6 Family Hotel in Mentor
#3 Quaint Hotel in Mentor
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Suites
Details
Price range
US$52 - US$91 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Budget Hotel in Mentor
#6 Business Hotel in Mentor
#6 Family Hotel in Mentor
#3 Quaint Hotel in Mentor
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Suites
Add Photo Photos
Traveller (6)
Room & Suite (6)
Dining (2)
Questions & Answers
Ask a question
jswarner34
11 July 2017|
Answer
Response from WoodSpringSupport | Property representative |
Hi, jswarner34. We may have had an instance of bed bugs at this hotel in the past but - if so - they are not an ongoing issue.
0
Votes
jswarner34
11 July 2017|
AnswerShow all 3 answers
Response from WoodSpringSupport | Property representative |
We echo Darla S and Bop1234 - we sure do. Just call the general manager (or let our agents know) when you're making a reservation so they can ensure one is available.
0
Votes
Room Tips
"if you don't want your belongings thrown out do not stay here."
Read review
"Stay away and go to a real hotel"
Read review
"The room was clean with the exception of the floor. The room was noisy. But, I am not really picky and would..."
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"Go to any employee for help; except Trisha."
Read review
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