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So this is my second stay here as I come in for business. First day while unloading my car five mentor cops come rushing up and haul a younger guy off in cuffs. Another day, an ambulance is there with a young 20-something on a...More
One of the most uncomfortable beds I have ever slept on. It was basically a rollaway bed. Small metal frame and springs. No support what so ever.
Due to no carpet or anything else in the room to absorb sound the slightest noise would echo....More
Thank Paul J
Response from Julia R, Guest Relations at WoodSpring Suites Cleveland MentorResponded 4 weeks ago
I'm so sorry to hear that your stay was disappointing. We hope you'll give us another opportunity to provide you with a truly wonderful experience.
My husband and I planned to stay 2 nights here for our honeymoon. That is all the time we had because my husband had to return to his Air Force base. The evening of our 2nd night we walked into our room to find everything...More
3 Thank Nancy C
Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 19 December 2017
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely...More
Very disappointed - reserved a non-smoking room for this evening. Told by front desk that Expedia was "wrong ". 10 pm and no place to stay tonight - we won't be back or try here again. Call the hotel directly - avoid Expedia
2 Thank Teresa H
Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 28 August 2017
I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it.
Great price but missing many basic hotel amenities. Kitchen with no dishes? No coffee maker or toaster. What's the point of the kitchen? Free wifi did not work, but pay wifi did... hmmm.
However I found the room clean and the TV service acceptable. Air...More
1 Thank Bop1234
Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 22 June 2017
I apologize you weren't impressed during your stay with us. We'll be sure to look into everything you brought to our attention. I wish you well on your future travels and hope you will give us another try.