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Holiday Inn Cleveland East - Mentor

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142 Reviews from our TripAdvisor Community

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Showing 139: English reviews
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Mogadore, Ohio
Reviewed 1 week ago via mobile

While staying at the hotel we decided to try out the bar and get a few drinks. There was a small group in the bar and everyone was enjoying themselves. The night took a bad turn when the front desk associate Yash decided we were being to loud for him and told us we needed to be quiet. There was...

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Helpful?
Thank amoreno08
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

amoreno08, We are deeply distressed to discover the lapse in service you experienced during your recent stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We hope that you will change your mind about giving us...

Reviewed 1 week ago via mobile

My husband and I stayed at this hotel for large Bowling Competition. We had booked 46 rooms for 2 nights. The front desk treated everyone of us in a degrading manner. The staff cleaned up breakfast, which we had to pay for, in the middle of us eating. They took away our plates before we could even finish. The competency...

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Helpful?
2Thank Stacey I
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Stacey I, Thank you for your assessment of our hotel. Our staff is held to a high standard of hospitality and ensuring that our guests do not feel belittled by any of our policies or staff responses. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels...

Canton, Ohio
Reviewed 2 weeks ago via mobile

We enjoyed our stay, our bartender Rachael was amazing and very accommodating. Our complaint was Yash who was extremely rude and inconsiderate to our entire group. We reserved 40 plus rooms and I've never had an employee treat us so rudely

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1Thank stacyberry19
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

stacyberry19, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. I am very sorry for the impression...

Reviewed 2 weeks ago via mobile

The place is right off the highway which is a great plus. The room was very nice and the staff was as well. $7 for a breakfast that at most places is a free continental breakfast not worth it at all. Go across the street to Bob Evens for the same price and better food. Also plenty of choices for...

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Helpful?
Thank Brandon S
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Brandon S, Thank you for your review, your feedback and your comments regarding your stay. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our breakfast. We appreciate your rating and are...

Burleson, Texas
Reviewed 6 February 2017

The staff at this hotel is very friendly. The property is exactly what you expect in Holiday Inn. It's clean and nice with the appropriate amenities. The price is fair and it is located very near the freeway.

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Helpful?
Thank Johnny B
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Johnny B, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly...

Reviewed 28 January 2017 via mobile

Stayed here a night after a concert at a local show. Had some billing issues and questions was promptly and friendly greeted by Yash. He was very helpful friendly and professional. Would highly recommended coming here based on our experience with him. I wish all hotel personnel could be as friendly and helpful as he was.

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Helpful?
1Thank Mallory M
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Mallory M, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We want to apologize for the issues that you experienced due to the billing issues, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that...

Dayton, Ohio
Reviewed 22 January 2017

I stayed at this hotel on January 20, 2017. Through my own error, I had booked it earlier in the week for the wrong date- Jan. 27. I did not realize the error until I arrived, but Yash at the front desk was able to accommodate the two of us and quickly got us into a room of the type...

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Helpful?
Thank dansjanning
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear dansjanning, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and hospitality that we strive to show to each guest, during every stay. We enjoy sharing these reviews with...

Reviewed 3 January 2017 via mobile

My husband and I and our friends stayed at the Hotel for NYE. The staff of the Hotel was great, but out evening spent in the bar with Rachel running the show was awesome! She knows how to make sure her customers are happy and made to feel at home. We may just may make another trip there soon. Thank...

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Helpful?
Thank Rachel David E
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Rachel David E, We are overjoyed to discover the positive impression we made with our service and hospitality. Thank you for taking the time to share this five star experience with our management, staff, and future guests. We will share your comments with our staff and we look forward to your next visit.

Tennesee
Reviewed 30 December 2016

This hotel has been several brands.The night desk lady was very nice.The hotel was clean,quite and an average hotel. It is in a good location. We did not get a breakfast package not sure why it was your normal free breakfast,nothing special.

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Thank mimicarol
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear mimicarol, I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and hospitality that we strive to show to each guest, during every stay. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back...

Spencerport, New York
Reviewed 2 November 2016

Stayed at this hotel in my way home from Indiana. Was easy to find and had plenty of restaurants & fast food places nearby for food choices. Was expecting to pay a la carte for my breakfast but it turned out to be a breakfast buffet. The buffet was adequate but of course I ended up spending more for breakfast...

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Helpful?
Thank grammabanana11
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear grammabanana11, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, friendly and welcoming as possible. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly Renovated hotel in Mentor, near the Great Lakes Mall, Lake Erie & Headlands Beach State Park. The Holiday Inn Mentor is conveniently located five miles from Lake Erie and within 20 miles of downtown Cleveland, Wildwater Kingdom, Playhouse Square, the Rock and Roll Hall of Fame, Edgewater Park and Progressive Field, home of the Cleveland Indians Baseball team. The Historic Kirtland, Lake Farm Parks, Lost Nation Sports Complex and Eastlake Ballpark, home of the Lake County Captains, are all within 10 minutes of the hotel. We offer ballrooms and meeting rooms to accommodate your large or small meetings, events or special occasions. Stay well at our premium lodgings with a heated indoor pool and modern Fitness Center. Stay connected with our complimentary high-speed Internet access. Few area hotels compare with our Holiday Inn, so sit back, relax, and be yourself ... more   less 

Additional Information about Holiday Inn Cleveland East - Mentor

Address: 7701 Reynolds Rd, SR 306, Mentor, OH 44060-5320 (Formerly Comfort Inn & Suites)
Region: United States > Ohio > Lake County > Mentor
Price Range: RM479 - RM713 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cleveland East - Mentor 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Mentor
Comfort Inn Mentor
Mentor Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cleveland East - Mentor staff and other travellers.
1 question
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9 months ago

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Questions? Get answers from Holiday Inn Cleveland East - Mentor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go if you need to run the AC.”
 of 5 bubbles BrendaG389, 19 Sep 2016 | Read review
“I was upgraded to a suit because I was an IHG member.”
 of 5 bubbles 529terryk, 11 May 2016 | Read review
“East side quieter”
 of 5 bubbles peepawt, 2 Nov 2015 | Read review
“Front of building had a lot of noise from outside.”
 of 5 bubbles DiAlJo, 12 Aug 2015 | Read review
“We stayed in a suite that was super spacious. It had two televisions and a refrigerator. The beds are really comfortable.”
 of 5 bubbles laurawC1936RW, 22 Jan 2015 | Read review
5 of 5