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Sonesta ES Suites Cleveland Airport

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Sonesta ES Suites Cleveland Airport
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185 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta ES Suites Cleveland Airport
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Showing 183: English reviews
Boston, Massachusetts
Reviewed 22 September 2016

I'm not sure if I happened to get an older room, but my experience here wasn't the best. I gave three stars because the front desk staff was awesome, friendly, and personable. I checked in last week at the end of a stay in OH for a wedding, looking for a place where my family and I could be close...

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Helpful?
Thank PZ584
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for your comments. I am so sorry about the conditions you described. While we do operate a mature hotel, there is no excuse for the lack of cleanliness you encountered. I will follow up with the Front Desk staff, (thank you for your kudos) and be sure to get with our Executive Housekeeper on this matter.

Poughkeepsie
Reviewed 6 September 2016

This hotel offered a 2 bedroom suite for 2 adult couples to share comfortably. The kitchen was fine for heating up leftovers, making coffee, and bringing in a meal from the West Side Market. Kitchen a bit sparse on flatware (3 forks, 3 mugs, plates for 4 and glasses for 4) and just 2 pans in the pantry. Beds were...

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Helpful?
Thank Katherine T
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Katherine, Thank you for your comments. As you mentioned, we are in the process of a total renovation! I hope you will visit us again so that you can see the transformation for yourself!

Asheville, North Carolina
Reviewed 6 September 2016

Gosh, I wanted to like this place. But when one of the lights didn't come on, I wondered. Then got into the shower and couldn't get the curtain to stay in place because a crack had developed in the rod. One morning the housekeeping didn't come at all. One night the fire alarm went off, so everybody trundled outside at...

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1Thank 87Anonymous
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Hello, Thank you for your comments. I apologize for any inconveniences you were caused. Unfortunately, as this review is anonymous, I am unable to fully investigate the shortcomings that I would like to address.

Port Hope, Michigan
Reviewed 1 September 2016 via mobile

I loved how the rooms were like little town houses. The room itself wasn't bad. The beds were comfortable and it had a great kitchen. They did tell me they were renovating; however, I was unsure whether or not the room we stayed in was considered renovated as there were some aspects that were newer looking, and there were some...

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Helpful?
Thank boomstj
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for taking the time to share your comments. Regardless of the "maturity" of our hotel, we feel that service is what our guests expect and what we strive to provide. I am very happy we were able to meet your expectations. We are in the process of renovating and, one of the features of our new furnishings is...

Middleburg Heights
Reviewed 25 August 2016

I stayed here for a week and found it to be a very friendly and comfortable place. This place is surrounded by nature and is 100% non-smoking, my two biggest criteria! I would definitely come back here.

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Helpful?
Thank G1023CYdeborahg
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for your kind remarks. We are so fortunate to have so many friendly, hospitality minded associates taking care of our guests. I hope you will have the chance to visit us again!

Reviewed 25 August 2016 via mobile

This vacation was fun we were upgraded for no extra charge to a 2 floor 2 bedroom 2 bathroom suite and no extra charge it was awesome we saw the blue jays at progressive field we went down town for the day it was a really good stay and I would recommend you to go there lots of grocery stores...

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Thank Thunder 1
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for your comments. I am happy our loft suite was able to accommodate your needs! I hope you will visit us again when the Blue Jays and Indians meet in the playoffs.

Salem, Oregon
Reviewed 24 August 2016

I wasn't sure to expect. Reviews were mixed. We had a great stay, but we only stayed for one night. I would say there were things in the room which needed attention...some tiles in the bathroom loose and coming up, but our stay was great. We were in a one bedroom with a loft. Both had king beds and separate...

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Helpful?
Thank Gary D
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Gary D, Thanks for taking the time to share your comments. We do in fact operate a mature hotel. The good news is that we have already begun our total renovation replacing all of our furnishings and appliances as well as carpet, drapes and more. I hope you will plan a return visit to see the transformation.

Victor
Reviewed 23 August 2016

Ashley the Operations Manager was amazing in accommodating all of my needs. She was very pleasant and client focused. I would definitely recommend dealing with her directly if you want to get the proper service.

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2Thank Eugene D
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your kind remarks! We are fortunate to have so many service oriented associates like Ashley. Perhaps you will visit us again during the playoffs.

Colonial Heights, Virginia
Reviewed 16 August 2016

Had a great stay with my family last year. This year, I was worried about noise from the remodeling that is currently being done, so I made reservations at a nearby hotel. I walked into that hotel and walked right back out - didn't even put my bag down. I drove over to Sonesta Suites and Joann was very helpful....

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Helpful?
1Thank MelForman
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your comments. A renovation is a balancing act at times trying to get the work done without disturbing our guests. I am so glad we were able to accomplish that. Thank you for your repeated business.

Bronx, New York
Reviewed 11 August 2016

This is a very reasonably priced hotel with individual suites. It is an easy 15 minute drive to downtown Cleveland so why pay more for staying in the city. Great outdoor pool for the kids and the staff was very friendly. Free breakfast included is just okay but hey...it's free.

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Helpful?
Thank Terence M
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Terence, Thank you for taking the time to share you comments. I am very happy that your stay was enjoyable. We are so fortunate to have so many "hospitable" associates on our staff.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Airport, is a surprisingly different take on all-suite, extended-stay accommodations. Located minutes from Cleveland Hopkins International Airport, our convenient hotel offers apartment-style accommodations and a complimentary airport shuttle, plus the comfort, service and Everyday Surprises you expect from Sonesta. Whether you're here to connect to a flight, meet with colleagues from one of the many surrounding businesses or take in the pleasures of Cleveland's lakeside setting, you'll be glad you found us. Our studio and two bedroom loft suites help you spread out and stay on task. And a fully-equipped kitchen helps you control your costs, as do our free daily breakfast and free parking. The hotel is moments from I-480, I-80 and I-71 and 25 minutes from downtown. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Airport

Address: 17525 Rosbough Drive, Middleburg Heights, OH 44130
Region: United States > Ohio > Middleburg Heights
Price Range: RM509 - RM719 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Airport 3*
Number of rooms: 158
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Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta ES Suites Cleveland Airport staff and other travellers.
5 questions
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Warner Robins, Georgia
1 month ago
Michigan
5 months ago
Hamilton, Ohio
over a year ago

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Questions? Get answers from Sonesta ES Suites Cleveland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask not to stay in the West Wing”
 of 5 bubbles lanxtonwashington, 1 Nov 2016 | Read review
“Get a room in building 5, it is close to the pool and reception area for morning breakfast.”
 of 5 bubbles 667eugened, 23 Aug 2016 | Read review
“If you want an oven and can do stairs, choose a "loft"”
 of 5 bubbles mom116, 15 Jul 2016 | Read review
“We always ask for a back building”
 of 5 bubbles natalies61, 25 Apr 2016 | Read review
“Our room was bottom level and that worked out great for us.”
 of 5 bubbles happytowander2016, 23 Apr 2016 | Read review
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