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Sonesta ES Suites Cleveland Airport

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Sonesta ES Suites Cleveland Airport
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202 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta ES Suites Cleveland Airport
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Showing 200: English reviews
Elma, New York
Reviewed 25 April 2016

Have stayed at this location when it was the Residence Inn. Was a little worried when we were told that the hotel was bought by Sonesta, which I have never heard of. My son attends Baldwin Wallace University and this is only about 1 mile away. Have had several stays since the Sonesta change. Pretty much the same. We get...

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Helpful?
Thank Natalie S
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thanks for your comments and for your repeated patronage. I am sorry for any lack of service you may have received during breakfast. though we know the number of people in our hotel, we don't know what time they will come in to eat. We usually have an alternative room set up on busy weekends in order to accommodate all...

Cleveland, Ohio
Reviewed 24 April 2016

I have to say they exceeded my expectations.We just needed a place close to the new craft brewery district so we could get safely to and from. Let me give the highlights: 1) rates were super reasonable 2) the set up for our room was private 3) our room was super spacious 4) everything was super clean, organized and well...

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Helpful?
Thank happytowander2016
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your comments! I am so happy that we were able to exceed your expectations and that you found Sonesta! As I expect you know, the hotel industry is truly a people business and we are very fortunate to have a long tenured staff that does in fact care about their guests.

Sparks, Maryland
Reviewed 19 April 2016

I recently stayed at the Sonesta ES Suites Cleveland Airport and my stay was great. The rooms have extra space so I was able to have family stop by in between the wedding we all attended and the reception. Several people were able to relax on the couch, have some tea and cake and have some together time. The price...

Review collected in partnership with Sonesta
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Helpful?
Thank Noreen K
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Congratulations to the Bride & Groom! Thank you so much for your nice comments. I am happy we were able to accomodate you and the family.

Reviewed 14 April 2016 via mobile

Stayed there this past weekend for the IX Center package we booked online. We were greeted Saturday afternoon by the gentlemen in the front lobby who was very helpful and pleasant even though he seemed under the weather. We were able to get checked in earlier than expected and found our room to be very clean. Though the room was...

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Helpful?
Thank Joshua S
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your kind remarks. I am so happy that we here at the Sonesta ES Suites were able to meet you needs. We do, in fact, operate a mature hotel and are excited about our renovation scheduled for this Fall.

Akron
Reviewed 12 April 2016

Stayed for one night to visit IX Center Indoor Amusement Park. Repairs needed or appliances updated. The lamp shade was cracked and the lamp was leaning so much I just knew it was going to fall over, couch had stains, sofa bed was dirty, dingy and in serious need of replacement.There was a set of sheets to make the sofa...

Review collected in partnership with Sonesta
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Helpful?
Thank Minifats2009
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for taking the time to share your comments. I apologize for the housekeeping and maintenance issues you described and am so sorry that we did not have the opportunity to correct these during your stay. We know that we operate a "mature" hotel and are looking forward to the major renovation scheduled for fall.

Middleburg Heights
Reviewed 11 April 2016

I had a 2 bedroom loft and my sister had a studio room...I LOVED BOTH ROOMS...My kids had their own hang out spot in the loft to sleep and enjoy. The property was clean and quiet. Breakfast was good. Eggs, sausage, cereals, fresh fruit, oatmeal, bagels, just to name a few things from the free buffet

Review collected in partnership with Sonesta
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Helpful?
Thank T6409MPjenniferg
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

I am so happy that you discovered the Sonesta ES Suites and that we were able to meet your expectations. we hope to see you again soon!

Reviewed 9 April 2016 via mobile

I reserved a room with 2 kings through tripadvisor on 3/31. On my way to the hotel, I called to confirm my reservation. The individual I spoke with said he did not have any such rooms available and offered me two rooms. This wouldn't work since they were not joining rooms and we have small children. As a result, I...

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Thank JEssica K
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

I am so sorry for this poor experience. We do have a very limited number of loft rooms with two king beds and we did have more than one unexpected stayover. I am so sorry our offer of two rooms did not work for you.

Springboro, Ohio
Reviewed 3 April 2016

My sister and I stayed here overnight while attending a Quilt Festival for the first time. Neither of us had ever been to the area and this was the hotel that the festival recommended. I am sure glad we did! It was a wonderful stay. The staff was super friendly and helpful. The shuttle drivers took us to the festival...

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Thank srfoudray
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your kind remarks. Here at the Sonesta ES Suites we are fortunate to have such a hospitable team!

Columbus, Ohio
Reviewed 29 March 2016

This hotel was reasonably priced, clean, and conveniently located. The staff was incredibly friendly as well. We highly recommend Sonesta, and will most certainly stay here in the future. Our son wants to go back when the pool is open so we can try that out as well! :)

Review collected in partnership with Sonesta
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Thank Dana B
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

I am so happy that you found us and we were able to accommodate your needs. The pool opens in late May!

Middleburg Heights
Reviewed 21 March 2016

Nice place to stay. Breakfast was outstanding. The room looked old and the carpet needs to be replaced. No maid service even after we requested it at the main desk. Convenient for us as it was near family.

Review collected in partnership with Sonesta
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Thank warremb
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for your review. I apologize for any miscommunication with our Housekeeping department. We do operate a "mature" hotel but we will be renovating late Summer!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Airport, is a surprisingly different take on all-suite, extended-stay accommodations. Located minutes from Cleveland Hopkins International Airport, our convenient hotel offers apartment-style accommodations and a complimentary airport shuttle, plus the comfort, service and Everyday Surprises you expect from Sonesta. Whether you're here to connect to a flight, meet with colleagues from one of the many surrounding businesses or take in the pleasures of Cleveland's lakeside setting, you'll be glad you found us. Our studio and two bedroom loft suites help you spread out and stay on task. And a fully-equipped kitchen helps you control your costs, as do our free daily breakfast and free parking. The hotel is moments from I-480, I-80 and I-71 and 25 minutes from downtown. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Airport

Address: 17525 Rosbough Blvd, Middleburg Heights, OH 44130-2580
Region: United States > Ohio > Middleburg Heights
Price Range: RM377 - RM868 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Airport 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta ES Suites Cleveland Airport staff and other travellers.
6 questions
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Warner Robins, Georgia
5 months ago
Michigan
8 months ago
Flat Rock, North Carolina

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Questions? Get answers from Sonesta ES Suites Cleveland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a second floor room”
 of 5 bubbles RunnerGirlOH, 15 Mar 2017 | Read review
“You have a choice of a 3-story building or a series of separate buildings that house 8 rooms each.”
 of 5 bubbles WaltripWoman, 13 Mar 2017 | Read review
“love the fireplaces in the rooms - very cozy”
 of 5 bubbles kimmyp918, 26 Feb 2017 | Read review
“Some rooms are farther from the nearby highway... mine was close but not noisy. If stairs are a challenge, ask for the first floor!”
 of 5 bubbles MJfromColorado, 10 Feb 2017 | Read review
“we stayed upstairs I believe in Room 212. Quiet, but secluded. I wouldn't recommend a single woman being back there, alone.”
 of 5 bubbles Orchard Orchid, 18 Dec 2016 | Read review
5 of 5