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This place was decent for one night. The beds made your back hurt in the morning and the pillows were either flat and hard or too soft and fluffy. The shower took some playing with to get it to come on and adjust the hot...More
2 Thank BQsc
Response from Manager_11525, General Manager at Extended Stay America - Cleveland - Middleburg HeightsResponded 29 July 2015
I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the friendliness of our staff; however, we apologize that your room was not to your satisfaction. In response to your feedback, we will...More
It's not luxury, but it offers everything one needs for a comfortable stay. A good bed, decent linens, and fully-equipped small kitchen (although you do have to request utensils from the front desk). The staff at check-in was extremely helpful. It's not just this location,...More
Response from Manager_11525, Manager at Extended Stay America - Cleveland - Middleburg HeightsResponded 22 July 2015
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay and the staff was helpful. Your feedback regarding the television channel selection has also been received and taken under...More
The check in was fast, the rooms were clean (although it could use updating). The rooms were spacious, the fridge, microwave and counters were clean. Even the shampoo and soap were good. I've spent 3x as much on a 4 star hotel and have not...More
My sister and I stayed here for 5 nights. Yes, this is an older hotel. But our room was very clean, bed was comfortable, room was large & the kitchen was a nice bonus. Our room was on the 1st floor. It had 2 beds,...More
1 Thank mom2klm
Response from Manager_11525, General Manager at Extended Stay America - Cleveland - Middleburg HeightsResponded 18 October 2014
Thank you so much for posting a review of our property. It's great to hear that you enjoyed your stay with us. The staff and I are pleased to read that we provided you with a clean, comfortable room and that your fully-equipped kitchen was...More
Picked hotel due to on line reviews. They lied. Hotel was poorly laid out. It was dirty (hall ways, elevator). Room smelled musty. Someone thought it would be a good idea to install new carpet in the room next to mine at 8:00 in the...More
1 Thank Ken P
Response from Manager_11525, General Manager at Extended Stay America - Cleveland - Middleburg HeightsResponded 6 August 2014
Ken - We received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you did not enjoy your stay with us. The situation you described regarding our level of cleanliness and the...More
US$79 - US$129 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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