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The White Hart

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368 Reviews from our TripAdvisor Community

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Showing 363: English reviews
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Swindon, United Kingdom
Reviewed 4 days ago NEW

After a country drive in the spring sunshine we lunched at The White Hart, a tucked away find worth driving to for sure. We had the pork sharing platter and it was delicious, I highly recommend it as long as you are not a vegetarian as it comprised of pork sausages, ham hock, black pudding scotch egg, sourdough bread and...

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1Thank Moira102
Northampton, United Kingdom
Reviewed 1 week ago

we checked in here on 18.03.17 after having had a nightmare at our original hotel. We arrived at the hotel with ease we had no problem finding it, we were greeted by the sound of trickling water from the small brook/stream that runs under and around the hotel/pub we crossed the bridge walked through the garden and into the pub....

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1Thank AmyLay85
Adam F, General Manager at The White Hart, responded to this review

Hello AmyLay85 Well thank you very much for the lovely review, I'm so glad you enjoyed your stay. My team and I look forward to welcoming you back in September. Regards Adam

Reviewed 2 weeks ago via mobile

Beautiful establishment in fantastic setting. Very nice service. Asked for med rare 8 oz ribeye. It came cold and med. The truffle butter didn't melt at all. I decided it wasn't good enough and complained. Service was very apologetic and took it away. The replacement arrived in a few minutes. It looked the same (a bit grey) but was under....

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1Thank Paul D
Adam F, General Manager at The White Hart, responded to this review

Dear Paul D I'm very sorry you were disappointed with your steaks that we served you. And is particularly disappointing to read as we do pride ourselves on our steaks. I can assure you each and everyone is cooked to order and allowed to rest before being served, we would never pre cook steaks. I have highlighted your experience with...

Launceston, United Kingdom
Reviewed 3 weeks ago

Roast beef Sunday lunch for me and Roast chicken for my partner just under £30 for both. All the accompanying veg were fresh and tasty and a large Yorkshire pudding with lots of gravy finished off the presentation. Our order was taken within 10 minutes of being seated and served to us after another 10 minutes, so couldn't fault the...

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2Thank Peter J
Adam F, General Manager at The White Hart, responded to this review

Dear Peter J Thank you for taking the time to provide your thoughts, glad you enjoyed the Sunday roasts. Will pass on your comments with regards to the temperature of the plates etc. to my Head Chef. Kind regards Adam

Bristol, United Kingdom
Reviewed 4 weeks ago via mobile

Went to the White Hart for lunch and asked for a vegan menu or if the chef could do something vegan for me as there wasn't anything on the menu except a side of sweet potato fries. Waitress offered me a goats cheese salad and linguini that contained egg. Also when it can't to desert I wasn't even offered a...

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5Thank franspaintings
Adam F, General Manager at The White Hart, responded to this review

Dear franspaintings You are 100% correct we do not have a vegan menu, we do however have a fresh food menu and are always happy to make adjustments to cater for individual needs. It is pretty slanderous to suggest that we offered you dishes that we knew to be not suitable for vegans. Your waitress suggested that we could produce...

Reviewed 18 February 2017 via mobile

We stopped here for a drink while during the circular walk around Castle Combe. We loved the look of the pub both inside and out. Service was with a smile and although we didn't eat here the menu looked good. Seemed like a popular pub and would definitely go back for drinks or lunch or dinner in the future!

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Thank Terri A
Adam F, General Manager at The White Hart, responded to this review

Hello Terri A Thanks for the lovely write up, we look forward to you returning to sample the menu. Kind regards Adam

Reviewed 12 February 2017 via mobile

Met with a few old friends here and stayed in the rooms. Beautiful rustic pub and rooms. Food was fantastic and very reasonably priced. Nice beer, lovely atmosphere and gorgeous setting. Cannot recommend highly enough. If you want a romantic weekend or meets by up for a meal with friends, in a nice country getaway with lovely walks and fresh...

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1Thank Celine C
Adam F, General Manager at The White Hart, responded to this review

Hello Celine C Glad you enjoyed your weekend, I trust you're planning a return visit soon. Regards Adam

Bristol, United Kingdom
Reviewed 29 January 2017 via mobile

Boyfriend brought me here as a surprise meal out was very disappointed wasn't the experience I was expecting! First of all we asked what ciders they served then the waiter said "the normal Coke lemonade etc" so I asked for a few minutes to look at the drinks menu & the waiter kept saying there on the back page when...

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2Thank danidensley
Adam F, General Manager at The White Hart, responded to this review

Hello Danidensley, I'm sorry you didn't receive the attentive friendly service our guest should expect at the White Hart. Your server was very new and nervous and was pre haps a little over eager. Rest assured we have invested in providing him with some additional training, in order to ensure there will be no repeat of your experience. I'm pleased...

Tetbury, United Kingdom
Reviewed 17 January 2017

Met with a friend at the White Hart for a natter and had a main course, desert and drinks. The staff were attentive, perhaps marginally over-attentive, but very pleasant and helpful with advice over both the drinks and the food. The food was delicious and, being a cold main course, arrived in double-quick time. I am currently dieting and couldn't...

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Thank Wily-Werewolf
Adam F, General Manager at The White Hart, responded to this review

Hello Wily-Werewolf Thanks for the lovely review, see you again when your allowed to finish everything. Regards Adam

Wolverhampton, United Kingdom
Reviewed 7 January 2017

One of the better pubs we visited while in this neck of the woods. Went several times for a drink, menu looked good, and food going out looked good too, but never actually got to eat there. Staff friendly, good choice of beers. Very nice interior with different sections to sit.

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Thank ShropshireSunshine
Adam F, General Manager at The White Hart, responded to this review

Hello ShropshireSunshine Thanks for the write up, you'll have to try the food on your next visit. Regards Adam

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about The White Hart

Address: Ford, Salisbury SN14 8RP, England
Region: United Kingdom > England > Wiltshire > Salisbury > Ford
Price Range: RM478 - RM717 (Based on Average Rates for a Standard Room)
Number of rooms: 11
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Also Known As:
The White Hart Hotel Chippenham
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Questions & Answers

Here's what travellers have asked, with answers from The White Hart staff and other travellers.
3 questions
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This is the managers email response to Fran McGary before his reply on Tripadvisor ????

Seems to have selective memory !!!! in remembering his story ?

From: EPOS - White Hart W91358

Date: 26 February 2017 at 22:08:15 GMT

To: fran mcgarry

Subject: RE: Disappointed Customer

Dear Ms McGarry,

Sorry you feel it has taken too long to get back to you, this is because of the shift patterns we work meaning I don't usually catch up with all team members until the weekend. Due to full time team members have their days off during the week. I have now been able to speak to your server and the duty manager from your visit.

It is our policy to deal with complaints within seven days, I probably should have mentioned that in my previous email, I'm sorry I didn't do that.

We offer a selection of vegetarian dishes on our menu, but you are entirely correct we don't offer a vegan dish. We are however more than happy to tailor dishes to suit particular requirements. Or indeed take suggestions on compiling dishes from ingredients from around the menu. We have also in the past catered for vegan groups when given advanced notice.

In the case of your visit you were served by one of our newer servers who was less sure about the available options. I would say however I feel that offering a roasted vegetable and goats cheese salad, without the goats cheese is a reasonable suggestion when a guest is vegan. It is unfortunate that our pasta is not suitable for vegans and I have asked my Head Chef to look into changing to a different product. With regards to dessert you should have been offered a fruit salad, I'm surprised this wasn't offered and I'm sorry this didn't happen. But rest assured we have discussed your experience with the team today at our weekly meeting to ensure such requests are dealt with better in the future.

Thank you for taking the time to provide your feedback, and rest assured myself and the team have taken your experience on board to make improvements to the service we provide.

As a goodwill gesture I have made a donation on your behalf to the Bath Cats and Dogs Home.

Kind regards

Adam Ford

General Manager

________________________________

The White Hart Inn

Ford

Chippenham

Wiltshire

SN14 8RP

01249 782213

12 days ago
Bath, United Kingdom
2 months ago

See all questions (3)

Questions? Get answers from The White Hart staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“ask for a room upstairs if you want a lie-in in the morning.”
 of 5 bubbles 807Vivienne, 16 Oct 2016 | Read review
“Gloucester Old Spot sausage dish VERY tasty.”
 of 5 bubbles 968hazels, 10 Sep 2016 | Read review
“Upstairs in creaky old building may be better but most guests were considerate”
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