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Maui Sands Resort & Indoor Waterpark

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Maui Sands Resort & Indoor Waterpark
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1,323 Reviews from our TripAdvisor Community

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Showing 1,322: English reviews
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Reviewed yesterday NEWvia mobile

Due to an error on our part, we thought we had made reservations to celebrate a family birthday. Imagine our disappointment when we arrived and there was no room waiting for us. Angie was able to help us out, saving the birthday girl's big weekend. Thanks, Angie, for all of your help!

Thank g4cullison
Reviewed 6 days ago NEWvia mobile

We have been to Maui Sands twice now. We have three 9 years old boys and a 2 year old boys. We went when the triplets were 6 and we went again this weekend. The water park has seen better days, but it checks most the boxes for 6 years olds. It has a lazy river (and the life guards...

1Thank TripletHuberMom
Detroit, Michigan
Reviewed 3 weeks ago via mobile

I was skeptical because of all the bad reviews but the rooms were exceptionally clean (no bed bugs). Front desk staff very helpful. Food was reasonably priced. Water park was fun kids really enjoyed it. I just hated the hot tub was not in service. I would definitely return again.

1Thank porshas870
Management response:

Dear porshas870: Glad to hear your family had a wonderful visit to the Maui Sands Resort & Indoor Waterpark in Sandusky, Ohio. It is always nice to hear from a satisfied guest. We appreciate the opportunity to host your family. The water park is ideal for young families. It is staffed by certified lifeguards and has a variety of attractions...

Columbus, Ohio
Reviewed 15 January 2017 via mobile

We have gone here the last 2 years as part of our Christmas gift to the kids. We drive 3 hours to get here so I was reading reviews and really thought about canceling and staying else where and just chalking it up as money wasted. Knowing the cost to stay else where and knowing how much I love the...

1Thank Msepps
Management response:

Dear Msepps: Thank you for telling us about your visit to the Maui Sands Resort & Indoor Waterpark in Sandusky, Ohio. It is always nice to hear from a satisfied guest. We are glad you had an enjoyable visit with clean and comfortable accommodations. The water in the water park is monitored throughout the day and adheres to all of...

Rossford, Ohio
Reviewed 11 January 2017

This place is a mess. Everything is falling apart. We booked for a Christmas treat for my family only to find parts of the water park not working, soggy wet carpet in places and the worst of all BED BUGS. We felt we were forced to leave in the middle of the nigh due to these bugs and was told...

5Thank bilo6566
Reviewed 2 January 2017 via mobile

I arrived and found out the hot tub was closed. When the hot tub finally opened the water was not very hot like a hot tub should be. The water inside the water park was cold. I couldn't enjoy the activities because it was cold water. I seen a huge spider in the water park area. A male lifeguard was...

3Thank Hailz L
Brunswick, Ohio
Reviewed 1 January 2017 via mobile

This is our second time here, we had the room with the bunk beds. Early in the day a customer came up to our group and told us not to stay here, she just found bedbugs.I had a go up of around 8 rooms or so, we all brushed it off and thought couldn't be. Then another guest complained about...

11Thank bobrock96
Management response:

Dear bobrock96: Thank you for telling us about your visit to the resort. We are very interested to hear about our guests' experience. We are very sorry you were disappointed with your stay. We want all of our guests to have an enjoyable stay including clean and comfortable accommodations. Your feedback is important to us. Comments from our guests will...

Reviewed 6 December 2016 via mobile

Waited over 2 hrs to check in, went to the waterpark to find out 90% was closed and we were not told at check in, dirty sheets, bath rub wouldn't drain, dirty coffee filter in machine, ice machine broken, rude staff that told us to deal with it essentially. We complained and received a full refund. Unbelievable!

3Thank Michelle R
Management response:

Dear Michelle R: We are very sorry your visit to the resort was so disappointing. Unfortunately, we did not do many things well during your visit. Your stay was not a typical experience. Most of our guests have an enjoyable stay and many are repeat visitors. Our reservation base of returning customers is extensive. All of our rooms should be...

Reviewed 3 December 2016 via mobile

This place was absolutely horrible ! We didn't even stay a hour the place was freezing are kids wouldn't even swim ! I saw 2 lifeguards keeping the doors cracked to smoke cigarettes letting freezing cold air in! The hot tubs were out of order considering it was freezing that's the only thing we wanted ! Staff was rude as...

2Thank Danielle G
Management response:

Dear Danielle G: We are very sorry about your very disappointing experience at the resort. We want all of our guests to have an enjoyable visit. Unfortunately, when there is a sudden drop in the temperature, there will be delay in restoring and maintaining the climate in the waterpark. We apologize for the inconvenience and have shared your comments with...

Reviewed 9 November 2016 via mobile

We got a Groupon for our family of 6 for only $209 for a nights stay. To me as a mom our dinner bill at a wing joint was $87 so for all of us to have fun for 2 days at a water park, Each kid had a bunk bed and a nice breakfast. This is a parenting win!!...

Thank Amanda S
Management response:

Dear Amanda S: We are pleased to hear that you had a very enjoyable visit to the Maui Sands Resort & Indoor Water Park in Sandusky, Ohio. It is always nice to hear from a satisfied guest. The resort is ideal for young families. Our family suites that feature a private bedroom for parents and a second room with bunk...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Meeting Rooms
  • Free Parking
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
See the Difference a trip to the Maui Sands Resort and Indoor Waterpark can be. You'll experience the little touches that you'd only find in any Hawaiian home. And always, the warmth of a smile, because once you're here, you're family. When you compare the value you'll receive at the Maui Sands Resort against the area's other lodging choices you'll be proud to call Maui Sands home. ... more   less 

Additional Information about Maui Sands Resort & Indoor Waterpark

Address: 5513 Milan Rd, Sandusky, OH 44870-5858 (Formerly Maui Sands Hotel)
Region: United States > Ohio > Sandusky
Price Range: RM455 - RM838 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Maui Sands Resort & Indoor Waterpark 2.5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Maui Sands Resort & Indoor Waterpark Sandusky, Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Maui Sands Resort & Indoor Waterpark staff and other travellers.
11 questions
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Questions? Get answers from Maui Sands Resort & Indoor Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you plan on utilizing the water park, CALL to make sure it will be OPEN during your stay BEFORE you book the room!”
 of 5 bubbles Lilspinster, 5 Sep 2016 | Read review
“Not to far from amusement park”
 of 5 bubbles roxxig2016, 30 Aug 2016 | Read review
“Do not let them put you in the rooms that is located near the Arcade! They smell really Bad plus rats!”
 of 5 bubbles 317deannad, 29 Aug 2016 | Read review
“I'm not sure, but it seems that the rooms in the main building with the water park are very nice, which is where we stayed.”
 of 5 bubbles Deco916, 20 Aug 2016 | Read review
“If your room not good enough ask for a other.”
 of 5 bubbles debraa999, 17 Aug 2016 | Read review
5 of 5