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BEST WESTERN PLUS Sandusky Hotel & Suites

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BEST WESTERN PLUS Sandusky Hotel & Suites
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796 Reviews from our TripAdvisor Community

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Showing 788: English reviews
Elyria, Ohio
Reviewed 3 weeks ago

Bill was way more then explained. Unknown charges that the front desk check out lady couldn't even explain . Was very rude once asked about the charges didn't answer any questions just said taxes not good

Review collected in partnership with Best Western
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Helpful?
Thank tymikaa
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review

Unfortunately, our area--and a tourist destination--has a relatively high tax rate for hotel rooms. However, this is NOT a hidden cost. We clearly state our tax rates on all of our marketing and media. We are also more than willing to give our guests total estimated costs of their stay when they check-in if requested. We're sorry that you feel...

Reviewed 3 weeks ago

Have stayed here many times before with little problem, but this room had clearly not had the heat on in some time and it was freezing cold outside. Took all night for the heat to come up to an acceptable level. I'll give them another chance, but was unhappy with the situation, and equally unhappy with the desk clerk, who...

Review collected in partnership with Best Western
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Helpful?
Thank Dennis S
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review

I will agree--the fact that this was not resolved to your satisfaction and/or that you weren't offered some sort of consideration for your inconvenience is NOT acceptable--and certainly not our intention--as you point out having stayed with us in the past. Thank you for indicating that you will give us another opportunity in the future. Please make sure you ask...

Knox, Indiana
Reviewed 3 weeks ago

No problems. Had adjoining room for large family - worked great. Breakfast was great for that and a real bargain when you're feeding so many people. The kids enjoyed the pool - even if rather small. Worked well for them as not great swimmers.

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Helpful?
Thank LifeDontWasteIt
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review

Thanks for taking the time to rate and review your recent stay with us. We're happy we were able to exceed your expectations and that you enjoyed all that we have to offer to our guests. We hope to see you back again soon!

Geneva, Ohio, United States
Reviewed 4 weeks ago

Our employer placed us in a low budget motel for 2 nights then switched us to Best Western Plus! It was Clean! It was Comfortable! Great staff and Great Service! Great breakfast! What else is there?!!

Review collected in partnership with Best Western
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Helpful?
Thank jamean
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review

We're glad to hear that we were able to deliver a level of quality and service that your other stay was lacking. We hope that we've made a believer out of you and that we'll have the opportunity to welcome you back again many more times in the future!

Louisville, Ohio
Reviewed 15 December 2016

Each February our club books a week end event at this hotel. Amy is the manager and she can not do enough for us. She bends over backwards and goes above and beyond to make our week end special. We use the caterer named John and he provides great food at great prices. The rooms are clean and the staff...

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Helpful?
Thank Brucegoodright
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review

Thank you for your very kind and complimentary words. It's been our pleasure to serve you and are glad to hear that we'll have this opportunity again in the future. Thank you for your continued patronage. We're glad that we can make your event special and successful!

Kent, Ohio
Reviewed 22 November 2016

Super comfy bed. Room was clean, wi fi worked well. Quiet. Staff were efficient. Breakfast was what you would expect for a no-charge, no staff small buffet. Plenty of parking near the main entrance. 3 minutes from Kalihari. Would come back again.

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Helpful?
Thank Jim W
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review

We're glad to hear that you'd come back again in the future--and hope you do so sooner than later!

LEESBURG, Ohio, United States
Reviewed 22 November 2016

Between June and November 2016, I stayed at the Best Western Plus Hotel Sandusky Ohio 33 days. The room was always clean and well appointed. The entire staff was friendly and always willing to do whatever they could to make my stay pleasant.

Review collected in partnership with Best Western
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Helpful?
Thank timothyp449
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review

Wow! 33 days? That's great to hear--and a testament to the fact that we're clearly doing a bunch of things right. We're happy to be of continued service to you and hope to see you back again soon. Let's see if we can crush that 33 day record in 2017!

Long Island, NY
Reviewed 10 November 2016 via mobile

So I drive over 8 hours to get here with a 1 year old and 3 year old, only to find out not only do they not have my reservation (which I have the confirmation email for), but they charged me for a no show since someone at the hotel changed my check in date!! I am then told by...

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Helpful?
Thank ehcdiva
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review

I am sorry for your confusion. After looking at your accounts in-depth, it appears as if you had originally made a reservation for 9/22--for which you did not arrive. However, you were never charged as a no-show for that date. When you realized on 11/10 that you had made a reservation for the wrong date, you (through our 800 number)...

Toronto, Canada
Reviewed 8 November 2016

Plus: definitely breakfast with: sausage, eegs, pancakes, cereal, toasts, muffins, yogurts etc. Plenty even 5 min before closing, looks fresh and clean location. Fast check in and out, but with checking out - just simply all set, not even ask about stay - and I wanted complain:). Big, big minus - beds. If you have - like me back problems,...

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Helpful?
Thank sunee86
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review

I'm sorry that your experience didn't match 99% of our overall wonderful reviews. I DO apologize that your check-out was rushed in your opinion. We stress the importance to our staff that they ENSURE that every guest's satisfaction is of paramount importance. Mattress comfortability, as you can imagine, is widely variable; most of our guests report having an awesome experience...

Indianapolis, Indiana
Reviewed 7 November 2016

Corporate Travel Usually at Hyatt/Mariott - my FIRST time at Best Western Concierge Bobbie Very Courteous/Helpful !!! Good Newly Remodeled/Tastefully Decorated Hotel Overall Good Nice Water Fountain Front of Hotel Good Brightly Lit Entrance Distinctive Purple & Blue Lights Good Fresh TV Remote in Clean Sleeve Good Clean Bed/Great Pillow Sets Including Nice Red Bolster Pillow Good Clean Bed with...

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Helpful?
Thank in47933
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review

We're SO happy to hear that your first experience with a Best Western was a good one and it certainly sounds like we've made a repeat customer out of you. I want to address your comment/question about the shower head not having an extension. Extensions break very easily and do not hold up well to major and frequent use such...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 

Additional Information about BEST WESTERN PLUS Sandusky Hotel & Suites

Address: 6011 Milan Rd., Sandusky, OH 44870-5869
Region: United States > Ohio > Sandusky
Price Range: RM458 - RM903 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Sandusky Hotel Sandusky
Best Western Sandusky Hotel And Suites
Comfort Suites Sandusky
Sandusky Comfort Suites
BEST WESTERN PLUS Sandusky Hotel & Suites Ohio
Hotel Style:
#2 Business Hotel in Sandusky
#4 Family Hotel in Sandusky
#6 Romantic Hotel in Sandusky
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Sandusky Hotel & Suites staff and other travellers.
5 questions
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Detroit, Michigan
over a year ago
Brossard, Canada
over a year ago
Tolland, Connecticut, United States
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Sandusky Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 304 if you can:)”
 of 5 bubbles sunee86, 7 Nov 2016 | Read review
“Room 411/Two Queen Beds”
 of 5 bubbles in47933, 6 Nov 2016 | Read review
“If you dont like Trump, Dont come here”
 of 5 bubbles 780fredw, 5 Oct 2016 | Read review
“Rooms to the back of the hotel are a little quieter.”
 of 5 bubbles Fifitrixiebell2014, 24 Sep 2016 | Read review
“Inspect the room before settling in.”
 of 5 bubbles 246miland, 9 Sep 2016 | Read review
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