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Sonesta ES Suites Cleveland Westlake

PricelineUS$92*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Sonesta ES Suites Cleveland Westlake
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204 Reviews from our TripAdvisor Community

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Showing 200: English reviews
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New Park, PA
Reviewed 2 weeks ago

And in a nice and open room. There were booking problems with the Sonesta reservation line, eventually straightened out with front desk. All the staff were really nice and helpful. Mattress too soft to my taste. Nice room, minimally stocked kitchenette. Pleasant location, with nice walks.

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Helpful?
Thank aubri9
Management response:

Thank you for taking the time to review our property aubri9! I am happy to know our front desk team was able to correct your reservation problems and get you in to a guest room to your liking. I completely understand that everyone prefers a different mattress, but I do hope you were still able to sleep well. Thank you...

Westlake
Reviewed 5 weeks ago

Everything was perfect, from the check-in, to clean suites with multiple amenities, to check-out. I enjoyed staying here and would do so again if I have a chance. I was surprised to see a full kitchen with everything to cook and clean, just like living in an apartment. The beds were also very comfortable.

Review collected in partnership with Sonesta
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Helpful?
Thank aslabey
Management response:

Thank you for such a raving review aslabey! Every one of our guest rooms has a full kitchen which definitely does make them feel like your own apartment building. It was an absolute pleasure having you as our guest and we also hope you have the chance to return to our property again. Thank you for your time. Lindsay Olson...

Kalamazoo County, Michigan
Reviewed 7 March 2017

I visit Westlake at least 3 times a year and I always stay at Sonesta ES. Beginning with the check in process, JoAnne was very friendly and listened to my wishes for my stay. She was amazing, as the check in staff always always is. I feel like they go over and beyond trying to make the stay great. rooms...

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Helpful?
Thank terrishoare
Management response:

Thank you for taking the time to provide us with feedback terrishoare! I will make sure that Joanne receives your raving review and that she is rewarded appropriately. I apologize for the lukewarm coffee as I myself also prefer it steaming hot! I will touch base with my breakfast attendants to make sure it is getting changed out regularly and...

Westlake
Reviewed 6 March 2017

I stayed at Sonesta for a week during a busness trip to Cleveland Westlake, and was very satisfied. The staff were very friendly and attentive, and the room was very comfortable for a long stay, including a kitchen with everything needed for cooking. The complementary breakfast had a good selection. I especially appreciated the Shuttle service. I did not rent...

Review collected in partnership with Sonesta
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Helpful?
Thank annefK5764ED
Management response:

annefK5764ED thank you for such a stellar review! I'm thrilled to hear you enjoyed our shuttle service, complimentary breakfast, staff and room duuring your week long business trip at our property. I, although I may be a little bias, agree with you completely that our staff, from front desk, to shuttle drivers, to breakfast or housekeeping are top notch and...

Boise, Idaho
Reviewed 21 February 2017

My room was clean, comfortable, and well furnished, though not without its quirks. (For example, the hot and cold water taps in the kitchenette were reversed from those in the bathroom.) That said, the Sonesta crew were prompt and efficient in getting me to and from my training venue, and always offered to take me anywhere else I needed to...

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Helpful?
Thank wolfyt30
Management response:

wolfyt30, it was an absolute pleasure to have you as our guest and I want to sincerely thank you for taking the time to provide us with feedback from your experience at our property. This is the first I am hearing of the reversed water temps, but I'll definitely have our maintenance team take a look at the room you...

Reviewed 6 February 2017 via mobile

Love love love everyone was friendly and nice beautiful 2bedeoom loft with kitchen full and fireplace I wanted to move in and not leave the best suite ever I will always come to these suites and no where else

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Helpful?
Thank Nicola H
Management response:

Thank you for taking the time to review our property Nicola H. We are thrilled you enjoyed your loft, kitchen and of course the fireplace with this crazy Ohio weather! If you return in the summer you will also be able to take advantage of our beautiiful outdoor pool, BBQ area and sport court. Thank you for being our guest...

Twentynine Palms, California
Reviewed 9 December 2016

I stayed here about 2 weeks ago and enjoyed my stay minus the incident with one of the cooks in the kitchen. I am an active duty Marine, and was very tired and hungry. I went to the dining facility and was putting food on my plate when an African American lady working in the kitchen stuck her head out...

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Helpful?
Thank jetbone10
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear jetbone10, First and foremost,Thank you for your Service. We appreciate your dedication to our Country. Secondly, I would like to apologize the way you were treated. This incident will be addressed with this individual as it is not acceptable nor tolerated. We value our guests and quite embarrassed of the actions of this individual. We hope you would reconsider...

Chicago, Illinois
Reviewed 27 November 2016

The hotel itself is fine, room was clean. Phone and Internet were down due to renovations. I heard the front desk person tell this to another guest and offered them a cell phone to be left in the room for internet hotspot. Nobody offered this to us even after we complained that the phone didn't work when trying to call...

Review collected in partnership with Sonesta
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Helpful?
Thank Hdk_jed
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Hdk_jed, Thank you for your review during your recent stay with us. I apologize your stay did not live up to your standards - nor our own. The management team have addressed your concerns and will look at solutions regarding the layout of our accessible suites. We want to make sure all guests are comfortable during their stay. We...

Cleveland, Ohio
Reviewed 24 November 2016

Stayed here for a few days with family while awaiting our moving truck to arrive. Recently and beautifully remodeled, these units are perfect with full kitchens and eating area. And staff was great! Even though the common facilities were still under rennovation during our stay, the location and quality were ideal! Highly recommend!

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Helpful?
Thank MikeFbus
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear MikeFbus, Thank you so much for your kind review! We are happy you love our newly renovated hotel and the staff treated you well. Please come back and see us the next time you are in town. We will be happy to have you stay with us again! Sincerely, Lisa S. Operations Manager

Cleveland, Ohio
Reviewed 22 November 2016

I spent the weekend here with my sisters and we stayed in the penthouse suite which can actually sleep up to 8 people. There is a loft with a king bed, a downstairs bedroom with 2 double beds and a full size sleeper sofa. The suite had recently been upgraded and it was fantastic. Everything was clean, new and very...

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Helpful?
Thank Nancy P
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Nancy P, Your review is what our hotel staff strives for each day. I am glad we were the perfect fit for your wonderful weekend. We will definitely look forward to your return visit! Sincerely, Lisa S. Operations Manager

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Westlake, is a surprisingly different take on all-suite, extended-stay accommodations. Amidst a pleasant and inviting ambience, each room overlooks our unique, park-like setting and has been thoughtfully designed to ensure you a comfortable stay. Whether you're in Cleveland for work or pleasure, you'll enjoy a wide array of services and amenities, and an inviting staff that's ready to greet you with Everyday Surprises. Our studio and two bedroom loft suites help you spread out and stay on task. To help you keep to your budget, each suite features a fully-equipped kitchen and includes free daily breakfast and free parking. The hotel is moments from I-90, near connections to I-80 and I-71 and 20 minutes from downtown Cleveland. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Westlake

Address: 30100 Clemens Rd, Westlake, OH 44145
Region: United States > Ohio > Westlake
Price Range: RM374 - RM661 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Westlake 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Residence Inn By Marriott Cleveland Westlake Hotel Westlake
Residence Inn Cleveland Westlake
Cleveland Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta ES Suites Cleveland Westlake staff and other travellers.
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Questions? Get answers from Sonesta ES Suites Cleveland Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you rely on their shuttle service to get around, ask for a room near the front office.”
wolfyt30, 21 Feb 2017 | Read review
“for mobility issues there are rooms on ground floor”
JaneFrances83, 26 Oct 2016 | Read review
“ask for a renovated room - they're particularly nice”
bw91344, 24 Sep 2016 | Read review
“Larger units with lofts are upstairs”
annecI9051YI, 24 Aug 2016 | Read review
“Two bedroom rooms are awesome.”
webmonkee, 8 Aug 2016 | Read review
5 of 5
Priceline
US$92* /night
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TripAdvisorUS$99
Booking.comUS$99
TravelocityUS$99
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Prices are for 1 room, 2 adults
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