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Sonesta ES Suites Cleveland Westlake

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Sonesta ES Suites Cleveland Westlake
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196 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta ES Suites Cleveland Westlake
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Showing 193: English reviews
Imperial, Pennsylvania
Reviewed 16 January 2016 via mobile

I stayed here for one night with my wife, her father, sister, and boyfriend and we all liked it. We all stayed in the Bi Level Loft Suite and thought that there was plenty of room. It's true that some of the appliances could probably be updated but the room was very clean and I think that's most important. We...

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Helpful?
1Thank Drovath57
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

I appreciate you taking the time to provide feedback regarding your stay at Residence Inn Cleveland Westlake! I am happy to see that you enjoyed so many of the amenities that we have to offer during your stay with us. We hope to see you again in the near future! Thank you, Kristen Weaver General Manager

Avon Lake, Ohio
Reviewed 26 December 2015

I have stayed at this property many times and enjoy all it has to offer. It is great having two bedrooms, two baths and a complete kitchen. We take full advantage of all and really enjoy having a fireplace. Breakfast buffet is the most complete of all hotels I have stayed at. Two issues, it is time to do an...

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Helpful?
Thank William_74_13
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Thank you very much for the feedback regarding your recent stay with us. First and foremost, I'm glad that you are able to enjoy our Penthouse Suites and many of the amenities that we offer during your repeated stays with us. We strive to ensure that all of our guests have a comfortable stay and I am sorry that we...

Ontario
Reviewed 18 November 2015 via mobile

Whenever I am on business trips in Westlake I book myself and my colleagues at this Residence Inn. Laura and the rest of the staff are wonderful, the suites are clean and comfortable and the location is great for local restaurants and commuting to or from the cities of Detroit or Cleveland.

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Helpful?
Thank jamekitz
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

We sincerely appreciate you choosing Residence Inn Cleveland Westlake each time you come to the area! I will share your kind words with Laura and the rest of our Team. We look forward to seeing you again the next time you're in Westlake! Thank you, Kristen Weaver General Manager

Cranberry Township, Pennsylvania
Reviewed 29 October 2015

I recently stayed at the Residence Inn Westlake and upon my arrival I was told that I was being upgraded to the penthouse!. The room was fantastic. Two floors, two bedrooms, two bathrooms, a kitchen with full size refrigerator and a fire place. The amenities were great too. Both nights of my stay there was complimentary beer and wine and...

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Helpful?
Thank Thomas E V
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Thank you for taking the time to provide us with your feedback regarding your recent stay at Residence Inn Cleveland Westlake! We strive to make all of our guests feel welcome and at home and I'm happy to hear that we were able to help make your business trip such a positive experience. Please do come to see us again...

Hamburg, New York
Reviewed 19 October 2015

This hotel is right off the highway. Our room even faced the highway but you wouldn't know it. It was so quiet inside. I booked a room with a loft. What a great find. We were on the second floor (no elevators). Upstairs was a good size bedroom with King bed, TV & private bath. It was a loft so...

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Helpful?
1Thank jamann
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay with us at Residence Inn Cleveland Westlake! I am happy to hear that you were able to take advantage of so many of our amenities. It certainly means a lot to us that you would choose our location with so many options available. We hope to see...

Spokane, Washington
Reviewed 14 October 2015

Lots of good parking. Within walking distance (1.5 miles) of Crocker Park shopping center. There's a social hour on the weekdays. Shuttles will pick you up and drop you off each hour up until 9pm at the shopping center. Please call ahead of time for airport pickup from Cleveland. Decent breakfast in the morning.

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Helpful?
Thank Rich K
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Thank you for your feedback regarding your recent stay with us! It looks like you were able to enjoy many of the amenities that we have to offer. We look forward to seeing you again! Sincerely, Kristen Weaver General Manager

Chicago, Illinois
Reviewed 28 September 2015 via mobile

Family gathered near the hotel for a shower. We rented 2 penthouse suites. Nice and clean. Large rooms plus living and dining rooms. Comfortable beds. Warm reception good breakfast. I would highly recommend for a long term stay or large group room needs

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Thank MBKR1
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Thank you very much for choosing Residence Inn Cleveland Westlake to host your family for the weekend! I am thrilled to see that you were able to enjoy our spacious Penthouse suites and hot buffet breakfast. Please come back to see us again when you're in the area. Thank you, Kristen Weaver General Manager

Pittsburgh, Pennsylvania
Reviewed 23 August 2015 via mobile

We enjoyed the spacious Bi-Level Suite for two nights on our quick last minute getaway from Pittsburgh. Very neat and fun Condo Style living quarters with pool, hot tub, and sport court. Very close to LOTS of fun and activities including Huntington Beach and Crocker Park. As always the Staff was gracious and accommodating. Our second night was a surprise...

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Helpful?
Thank nateandangie
Lisa S, Front Office Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear nateandangie- Thank you for your kind words regarding your recent stay. We are happy we were able to make your stay fun and comfortable. We hope you see you in future visits to the Cleveland/Westlake area. Sincerely, Lisa Shreve Front Office Manager

Reviewed 16 August 2015

Stayed for one night while driving through Ohio. This property consists of separate buildings, which have external staircases with no elevator. This made it a little awkward hauling a bunch of luggage up when I checked in really late at night. Also, the kitchen seemed a little dated and the bathroom was small, but overall, it's more like staying in...

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Helpful?
Thank James C
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

I appreciate you taking the time to provide feedback on your stay with us! I am glad to see that you were able to enjoy our spacious suites during your stay. You are correct- we are not set up like a typical hotel, but rather have several buildings with a handful of rooms in each. We do indeed charge a...

Midwest
Reviewed 13 August 2015

Stayed here overnight recently with family while passing through on I-90. Check-in at the front desk was smooth and efficient, and front desk personnel was friendly and helpful with advice for local restaurants/grocery stores. However, I was struck by how out of date this entire complex appears on the exterior when checking into the room in the building where it...

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1Thank QuakernJayhawk
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

I appreciate you taking the time to provide us with feedback regarding your recent stay with us. We strive to provide all guests with a comfortable home away from home experience and I apologize that this wasn't the case for you. I will be sure to share your feedback with the appropriate parties so that we can continue to exceed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Westlake, is a surprisingly different take on all-suite, extended-stay accommodations. Amidst a pleasant and inviting ambience, each room overlooks our unique, park-like setting and has been thoughtfully designed to ensure you a comfortable stay. Whether you're in Cleveland for work or pleasure, you'll enjoy a wide array of services and amenities, and an inviting staff that's ready to greet you with Everyday Surprises. Our studio and two bedroom loft suites help you spread out and stay on task. To help you keep to your budget, each suite features a fully-equipped kitchen and includes free daily breakfast and free parking. The hotel is moments from I-90, near connections to I-80 and I-71 and 20 minutes from downtown Cleveland. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Westlake

Address: 30100 Clemens Rd, Westlake, OH 44145
Region: United States > Ohio > Westlake
Price Range: RM550 - RM612 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Westlake 3*
Number of rooms: 104
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Also Known As:
Residence Inn By Marriott Cleveland Westlake Hotel Westlake
Residence Inn Cleveland Westlake
Cleveland Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta ES Suites Cleveland Westlake staff and other travellers.
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Questions? Get answers from Sonesta ES Suites Cleveland Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“for mobility issues there are rooms on ground floor”
 of 5 bubbles JaneFrances83, 26 Oct 2016 | Read review
“ask for a renovated room - they're particularly nice”
 of 5 bubbles bw91344, 24 Sep 2016 | Read review
“Larger units with lofts are upstairs”
 of 5 bubbles annecI9051YI, 24 Aug 2016 | Read review
“Two bedroom rooms are awesome.”
 of 5 bubbles webmonkee, 8 Aug 2016 | Read review
“Please ask to see your room before booking if you can.”
 of 5 bubbles 289JulieP, 7 Jul 2016 | Read review
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