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TownePlace Suites Cleveland Westlake

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TownePlace Suites Cleveland Westlake
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43 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Highland Park
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 days ago NEW

Room is good sized. Closet doors stuck on their track the first time we opened them, so we just left them as is. Location is just off Interstate 90. Our view was of the parking lot and train tracks, but we only heard one train while we were there. Breakfast was basic and room barely had enough seating for the... More 

Helpful?
Thank Laurie M
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Laurie M, Thank you for your comments. My apologies that the Closet door was off-track, that is something we look for when inspecting rooms daily, I'm sorry we missed that one! Our breakfast room is set up for an extended stay hotel brand, as the Towneplace Suites is. I don't think the architects took into account that there may be... More 

New York City, New York
Level Contributor
96 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 23 October 2016

We stayed here two times, once going and once coming back. I was weary due to the reviews but this place was great. Very personable front desk people. Breakfast is so-so but there's always something you can find. Thanks for a great stay.

Helpful?
Thank ilovepuntacana
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Ilovepuntacana, Thanks so much for the compliments! We are constantly striving to give the best service possible! We appreciate your visits with us, and hope you'll stop by in the future whenever your travels bring you to the Cleveland area! More 

Columbus, Indiana
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 18 October 2016

Not high luxury, but very comfortably adequate. We stayed here for just a single night, but felt it was a very nice property and definitely is a place we would go back to. It seemed well run, newly remodeled and probably would be an excellent stop for someone needing a home for a few weeks or months. It is right... More 

Helpful?
Thank BusyMomIn
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

BusyMomIn, Thank You so much for your comments and compliments. We pride ourselves on offering great service, clean rooms, and positive experience. Hope to see you back in the future! More 

Pittsburgh, Pennsylvania
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 October 2016 via mobile

When traveling on business the one thing I look for is cleanliness. Then the maintenance of the facility. In both they score very high in my mind. Plus the breakfast options were great and provided enough options for a strong start. Definitely coming back soon. Great location too...!

Helpful?
Thank Rodney D
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Rodney D, Thanks so much for your comments! We aim to please, so thanks for letting us know we did.....see you again soon! More 

1 review
Reviewed 5 September 2016 via mobile

We arrived at this location for a 2 night stay for our daughters soccer tournament and were quite a bit disappointed with the condition of our suite. The pictures on the website were very misleading and the rooms are in need of updating. There were two large stains of some kind of substance on the toilet seat. The furniture in... More 

Helpful?
Thank EmSpring
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thank You for your comments, and my apologies for the negative issues you experienced while staying with us! I wish you would have stopped by the front desk and asked for me while you were staying with us, so I could do something for you.... I was in office at the Hotel on Sunday. Thank you for bringing these items... More 

GA
Level Contributor
5 reviews
3 hotel reviews
Reviewed 16 July 2016

We used Mariott reward points for this stay, and even got an upgrade. Check-in/out was very easy, and the staff was very friendly. The room was really nice with a kitchenette, bedroom and the amenities for being totally comfortable. The beds were awesome! Breakfast was nice with a good variety of foods offered. I would have been comfortable staying a... More 

Helpful?
Thank Miriam M
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Miriam, Thanks so much for your comments! We're so glad you enjoyed your stay! Look forward to seeing you next time you visit.... More 

North Webster, Indiana
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 July 2016

Even though I was using Marriott points for this stay, the staff was extremely helpful and polite, and even gave us a room upgrade. Will definitely stay here again if in the area. The pool looked nice, but we were unable to use due to rain. The breakfast area was well appointed, and the selection of foods offered was very... More 

Helpful?
Thank mwfriederichs
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thanks so much for your compliments and comments on your visit with us! We look forward to seeing you again soon! ....hope it's not raining next time, so you can use the pool! More 

Irvine, California
Level Contributor
79 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 May 2016 via mobile

I have stayed at a variety of locations in Western Cleveland. This one was recommended by my travel advisor. The front desk was nice and check in was easy. I loved the room. It featured a kitchen so I was able to grocery shop and prepare my own meals. They also had an on site laundry. It is 1$ per... More 

Helpful?
Thank Eric B
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Eric B, Thanks so much for your comments and compliments! Towneplace Suites is set up specifically for the "longer" stay Guest, so includes everything you mentioned for that reason (kitchen, laundry, etc.). Thanks again, and hope to see you next time you visit the Cleveland area! More 

Damascus, Maryland
2 reviews
Reviewed 17 May 2016

Convenient location surrounded by plenty of restaurants. Close to Crocker Park. Very comfortable rooms - beds are quite comfortable. All rooms have a full kitchen. Breakfast is "ok", it could be improved upon. The staff is friendly and helpful. Free Wifi with decent speed. I've stayed here many times and will return.

Helpful?
Thank anndamon
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thank you for your comments and compliments! Can't wait to see you again when you visit Westlake! More 

Tn
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 March 2016

Stayed here for only one night. We had booked a 2 bedroom suite. We were allowed to check in on arrival about 2 pm. Suite was very clean. Plenty of room- small but adequate kitchen, did not cook but used refrigerator to store sodas and wine. Wif fi was okay. Plenty of hot water and pressure in the shower. The... More 

Helpful?
Thank vandynurse
David B, Manager at TownePlace Suites Cleveland Westlake, responded to this review

We strive to meet and exceed all of our guests expectations and we have fallen short of the goal during your stay with us. I want to thank you for your feedback and we will certainly use it to improve all of our guests experiences. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
TownePlace Suites Brand Ranked #1 in Extended Stay by J.D. Power and Associates for 2013. ... more   less 

Additional Information about TownePlace Suites Cleveland Westlake

Address: 25052 Sperry Drive, Westlake, OH 44145
Region: United States > Ohio > Westlake
Price Range: RM453 - RM711 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Cleveland Westlake 2.5*
Number of rooms: 86
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Also Known As:
Towneplace Suites Cleveland Westlake Hotel Westlake
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Questions & Answers

Questions? Get answers from TownePlace Suites Cleveland Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There was a train at midnight, then again at 7:45 am. on a Sunday. Don't leave your window open!”
 of 5 bubbles BusyMomIn, 17 Oct 2016 | Read review
“I think any room or floor would be fine there, but you might hear noise if you had a room facing the pool”
 of 5 bubbles Mstraveler15, 31 Aug 2015 | Read review
“For an extended time, a suite is a great place to spread out and relax. They are located at the end of hallways so are very quiet.”
 of 5 bubbles 827janicec, 24 Jul 2015 | Read review
“Two bedroom spacious.”
 of 5 bubbles kjhall, 8 Jun 2015 | Read review
“Our room was a pretty healthy walk from the breakfast area, so if you're looking to eat quickly, you may want to ask for something closer.”
 of 5 bubbles jonw577, 11 May 2015 | Read review
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