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Courtyard Cleveland Willoughby

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Courtyard Cleveland Willoughby
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128 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Wexford, Pennsylvania
Level Contributor
10 reviews
Reviewed 4 days ago NEW

Nice clean room, housekeeping extremely helpful and polite. Quick check in and in nice location. No breakfast included in stay but plenty of places around to eat breakfast and right near the interstate. My first time staying at a Courtyard but definitely will look into staying at one in the future since I travel a lot for work.

Thank Harry K
Lisa W, General Manager at Courtyard Cleveland Willoughby, responded to this review

Thank you for taking the time to review the hotel , we look forward to hosting your visit again next time works brings you to the Willoughby area. More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

First off they tried giving us two double beds instead of a king. When I objected, she found a king room.. right next to the bar and lobby. Well that's one way to make sure I don't ask next time. Then our key cards only worked about half the time. The biggest disappointment was Starbucks was the only coffee and... More 

Thank Ann B
Lisa W, General Manager at Courtyard Cleveland Willoughby, responded to this review

First thank you very much for taking the time out of the busy holiday season to review the hotel. I am very sorry we did not meet your standards for service , we do try to accommodate all guest request to make there stay pleasant. The courtyard does offer Starbucks in the bistro which limits are other coffee choices offered... More 

Level Contributor
205 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 293 helpful votes
Reviewed 5 days ago NEW

Stayed two nights over Thanksgiving holiday near a relative. Nice hotel - we had a two queen room on the 2nd floor. No view to speak of, but only 3 floors in hotel. Plenty of parking, located right off the highway (Rte 90) and surrounded by plenty of chain restaurants, gas stations, grocery and drugstore. Lobby was nice, had a... More 

Thank TravelerofNJ
Lisa W, General Manager at Courtyard Cleveland Willoughby, responded to this review

Thank you for taking the time to review the Courtyard, we hope to see you again at Christmas time! More 

Columbus, Ohio
Level Contributor
138 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 weeks ago via mobile

Just finished up a 2 night stay for my cousins wedding. I checked in on line and my room key was waiting on arrival. Check in took like 2 minutes. Every employee was very nice and professional. Room 320 was big,clean, & spacious. Refrigerator, microwave, couch, big bathroom, and comfortable king bed. Food and drinks at the bistro were good.... More 

Thank misspatrick1977
Lisa W, General Manager at Courtyard Cleveland Willoughby, responded to this review

Thank you for taking the time to review the hotel , we look forward to seeing you again. More 

Toronto, Ontario, Canada
Level Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 18 October 2016

A friend of mine and I stayed here for one night. The room was clean and pretty big. Nothing too fancy. Just plain and simple. Breakfast was not included. I forgot my phone cord there and after spending over 150$ to stay for the night, they want to charge me to ship the cord. I understand that it is my... More 

Thank Birnbaum L
Michael S, VP Operations at Courtyard Cleveland Willoughby, responded to this review

Good day: Thank you for staying with us at the Courtyard Cleveland-Willoughby and for taking the time to write your review. I have passed along to housekeeping your positive feedback about the room cleanliness -that is much appreciated. In regards to our policy on lost and found, it is true that we do extend the shipping charge to the guest.... More 

Level Contributor
117 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 8 October 2016

This is the second time in this hotel and I have been getting along well. It is close to the motorway and close to restaurants to have breakfast (it is also included in the hotel) and dinner. The gym is so small and with a few fitness equipment. there is a pool and whirlpool. Personnel is kind and helpful. The... More 

Thank Fabio F
Aberdeen, United Kingdom
Level Contributor
79 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 28 September 2016

I recently stayed at the hotel for a week during a business trip to the area. The check in procedure was smooth and the room on the third floor was adequate with one large bed, desk, sitting area and a TV. The AC unit was a bit old and quite noisy and the window only opened a little - however... More 

Thank holidayjems
Alpharetta, Georgia
Level Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 September 2016 via mobile

Most accommodating, needed extra towels, pillows. Comfortable and quiet. Only reason not 5 stars area on floor in front of air conditioning was very wet...we forgot to mention to manager! Good location for all types of inexpensive restaurants, near major highways for quick off/ins---oh there is indoor pool, too. Didn't use, but looked nice. Near Cracker Barrel, Bob Evans, grocery... More 

Thank Susan M
Thousand Oaks, California
Level Contributor
86 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 September 2016

We were in town for a wedding and stayed for two nights. The receptionist was nice and friendly. We enjoyed the fact that at 1 am we were able to buy a couple of beers from their mini-store to relax. We needed it after a long day on the road. The king room was nice. The furniture in good condition... More 

Thank R_n_R_Travellers
Strongsville, Ohio
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 September 2016 via mobile

My husband and I stayed here for a night while attending a wedding in the area. Our room was very clean and comfortable. Check in and check out was a little slow. Employees were courteous. We didn't have a need to contact the staff once checked in. No complaints on our stay.

Thank susandele

43 photos of this hotel

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View from Room (1)
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Other (12)

Management photos: Courtesy of the property manager

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Pool/Beach Area (1)
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Hotel & Grounds (5)
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  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Meeting Rooms
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Cleveland Willoughby

Address: 35103 Maplegrove Rd, Willoughby, OH 44094-9698
Region: United States > Ohio > Lake County > Willoughby
Price Range: RM567 - RM853 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Cleveland Willoughby 3*
Number of rooms: 82
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Also Known As:
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
Courtyard Willoughby
Willoughby Courtyard
Willoughby Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Cleveland Willoughby staff and other travellers.
2 questions
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Cincinnati, Ohio
over a year ago

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Questions? Get answers from Courtyard Cleveland Willoughby staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enter from side entrance and go up stairs to 2nd and 3rd floor and avoid single elevator wait.”
 of 5 bubbles TravelerofNJ, 28 Nov 2016 | Read review
“Do not stay in room 130.”
 of 5 bubbles susanlA3186KG, 11 Jul 2016 | Read review
“Side away from the street and on the other end from applebee's.”
 of 5 bubbles 889richardj, 24 Jun 2016 | Read review
“Room on the top floor are much better”
 of 5 bubbles 62demik, 9 Jun 2016 | Read review
“Even though I had one of the rooms pretty far down the hall on 1st floor, it was still rather noisy.”
 of 5 bubbles pam15801, 15 Oct 2015 | Read review
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