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Courtyard Cleveland Willoughby

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132 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Cleveland Willoughby
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Showing 124: English reviews
Aberdeen, United Kingdom
Reviewed 28 September 2016

I recently stayed at the hotel for a week during a business trip to the area. The check in procedure was smooth and the room on the third floor was adequate with one large bed, desk, sitting area and a TV. The AC unit was a bit old and quite noisy and the window only opened a little - however...

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Helpful?
Thank holidayjems
Alpharetta, Georgia
Reviewed 16 September 2016 via mobile

Most accommodating, needed extra towels, pillows. Comfortable and quiet. Only reason not 5 stars area on floor in front of air conditioning was very wet...we forgot to mention to manager! Good location for all types of inexpensive restaurants, near major highways for quick off/ins---oh there is indoor pool, too. Didn't use, but looked nice. Near Cracker Barrel, Bob Evans, grocery...

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Thank Susan M
Thousand Oaks, California
Reviewed 14 September 2016

We were in town for a wedding and stayed for two nights. The receptionist was nice and friendly. We enjoyed the fact that at 1 am we were able to buy a couple of beers from their mini-store to relax. We needed it after a long day on the road. The king room was nice. The furniture in good condition...

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Thank R_n_R_Travellers
Strongsville, Ohio
Reviewed 12 September 2016 via mobile

My husband and I stayed here for a night while attending a wedding in the area. Our room was very clean and comfortable. Check in and check out was a little slow. Employees were courteous. We didn't have a need to contact the staff once checked in. No complaints on our stay.

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Thank susandele
Hickory, North Carolina
Reviewed 15 August 2016 via mobile

The Courtyard was a great location for our activities in Wickliffe, Willoughby, and Mentor. With only one elevator, it can be a little wait when the house is full. The hotel was quiet and clean but could have been better. The AC unit for our room did not cool adequately. The bath tub drained so slow that water backed up...

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Helpful?
Thank Michael G
Josh W, General Manager at Courtyard Cleveland Willoughby, responded to this review

Greetings Thank you so much for being our guest. Please contact me directly at 440-530-1101 to discuss this matter further. Have a great day. Josh W

Reviewed 20 July 2016

The staff was very helpful during my weekly stay of 4 months. Sunday - Thursday - my home away from home. The rooms were always clean and fresh, outdoor area is nice to enjoy an evening outdoors. Chain restaurants within walking distance however if you don't want to take a stroll to a chain restaurant, the Bistro offers several options...

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1Thank Irene A
Reviewed 12 July 2016

We checked in for one night. My husband is Gold in the Marriott program and on his profile is that he prefers a high floor, feather free room. I am allergic to feather pillows, so this is important to us when we travel. At check-in, we were told we had a first floor room. He said something to the woman...

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Helpful?
Thank Susan L
Josh W, General Manager at Courtyard Cleveland Willoughby, responded to this review

Greetings I apologize on behalf of myself and the hotel for your experience with us. While it is our goal to try and meet all guests expectations, we did not in this case. Please call me at your earliest convenience at 440-530-1101 as I would like to try and make this right with you. Thank you for your feedback and...

Reviewed 9 July 2016

We stayed here on both ways of a road trip. We have family nearby and have stayed at this hotel in the past. Our first experience was great. The room was clean and comfortable. We enjoyed it so much that we booked 2 nights on the way home so that we could spend time with family. Our second room was...

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Helpful?
Thank Lara B
Management response:

Greetings I apologize that your second stay with us was not as great as the first. Please contact me at 440-530-1100 so I may discuss this with you. Thank you for being our guest. Josh W.

Chicago, Illinois
Reviewed 24 June 2016

Greeted by a very friendly and helpful person. My upgraded room was ready early. Room well appointed and clean. Needed directions, which were given clearly and accurately. Located close to many mid-level restaurants and other shopping. Overall, a pleasant experience.

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1Thank Richard J
Baltimore, Maryland
Reviewed 9 June 2016

I was in traveling for work and I stayed at this property in Jan and April 2016. Checkin and check out process smooth. Breakfast option and Starbucks is available. Wifi access was great. Great atmosphere. I prefer rooms on the top floor. The rooms on the ground floor seem a little older in my opinion.

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Helpful?
Thank demi k

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service

Additional Information about Courtyard Cleveland Willoughby

Address: 35103 Maplegrove Rd, Willoughby, OH 44094-9698
Region: United States > Ohio > Lake County > Willoughby
Price Range: RM531 - RM837 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Cleveland Willoughby 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
Courtyard Willoughby
Willoughby Marriott
Willoughby Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Cleveland Willoughby staff and other travellers.
2 questions
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Cincinnati, Ohio
over a year ago

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Questions? Get answers from Courtyard Cleveland Willoughby staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enter from side entrance and go up stairs to 2nd and 3rd floor and avoid single elevator wait.”
 of 5 bubbles TravelerofNJ, 28 Nov 2016 | Read review
“Do not stay in room 130.”
 of 5 bubbles susanlA3186KG, 11 Jul 2016 | Read review
“Side away from the street and on the other end from applebee's.”
 of 5 bubbles 889richardj, 24 Jun 2016 | Read review
“Room on the top floor are much better”
 of 5 bubbles 62demik, 9 Jun 2016 | Read review
“Even though I had one of the rooms pretty far down the hall on 1st floor, it was still rather noisy.”
 of 5 bubbles pam15801, 15 Oct 2015 | Read review
5 of 5