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recently remodeled, nice clean hotel. Room was like new, new carpet, pillow top mattress and a.c. was very quiet and functional. The staff were all very nice and helpful. Price was low for this nice of a hotel. Outside pool was clean and refreshing.
Having stayed in just about every hotel in the area I can say with confidence this property is a pass, if there are other options available anywhere near the price. The property has been remodled, but service and cleanliness is subpar at best.More
1 Thank bobbys480
Response from QIS_GM, General Manager at Quality Inn & Suites DurantResponded 24 April 2018
On behalf of my entire staff; please accept apologies for your stay! We absolutely hate it that you didn't like your stay! We will work to resolve any issues you had; and it is our sincere hope that you will change your mind, and stay...More
I stayed at this hotel for two and half weeks for work, and while there I had my medication stolen from me, and yes i did a police report and of course the hotel management and hotel maids denied it. I had a do not...More
1 Thank Justicebelinda
Response from gmok419, General Manager at Quality Inn & Suites DurantResponded 4 April 2018
We always appreciate our guests telling us about their stay! On behalf of the entire staff; please accept our apologies for the issues you had, while staying here. We always want our guests to thoroughly enjoy their stay; and absolutely hate it that you had...More
Rooms are beat up, closet doors missing, wallpaper coming off the walls, grout is filthy, our beds appeared to be upside down , you don’t flip pillow tops, the sheeted surface was horrible we didn’t sleep at all, ice machine broken on 2, ice in...More
1 Thank 355charlesa
Response from QIS_GM, General Manager at Quality Inn & Suites DurantResponded 2 March 2018
On behalf of me entire staff; please accept our sincere apologies on the stay you had. We strive to give all our guests the experience that they deserve; and expect, and hate it when we do not measure up. We will work to resolve the...More
Although the reviews seemed a little scary, I went ahead and booked the hotel. Staff was amazing. So helpful and courteous. Hotel is done with renovations and I thought it looked fine. It’s not a high end hotel, but it was clean and close to...More
Thank Brandi M
Response from QIS_GM, General Manager at Quality Inn & Suites DurantResponded 14 February 2018
Thank you for your review of our property! We love it when our guests' enjoy their stay! Cant wait to see you again.