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Rooms are beat up, closet doors missing, wallpaper coming off the walls, grout is filthy, our beds appeared to be upside down , you don’t flip pillow tops, the sheeted surface was horrible we didn’t sleep at all, ice machine broken on 2, ice in...More
Response from QIS_GM, General Manager at Quality Inn & Suites DurantResponded 3 weeks ago
On behalf of me entire staff; please accept our sincere apologies on the stay you had. We strive to give all our guests the experience that they deserve; and expect, and hate it when we do not measure up. We will work to resolve the...More
Although the reviews seemed a little scary, I went ahead and booked the hotel. Staff was amazing. So helpful and courteous. Hotel is done with renovations and I thought it looked fine. It’s not a high end hotel, but it was clean and close to...More
Thank Brandi M
Response from QIS_GM, General Manager at Quality Inn & Suites DurantResponded 14 February 2018
Thank you for your review of our property! We love it when our guests' enjoy their stay! Cant wait to see you again.
First, I cannot believe the rates charged for a sub-class QI...two different rates for Sat and Sun nights, dropped 15.00 but still way over priced for what should have been no more than a 65.00 room. 100.00? Really?
The room...a/c unit was falling out of...More
Response from gmok419, General Manager at Quality Inn & Suites DurantResponded 8 December 2017
We appreciate all feedback! On behalf of my entire team; please accept our apologies for the experience you had. We failed to meet your expectations; and we absolutely hate that. It is my sincere hope that you will stay again, to see the changes we...More
The service was great the staff was very attentive.
They are remodeling NO carpet on the stairs just old carpet padding. No lounge area in the lobby no place to sit to read or whatever in the lobby. That area was all torn...More
Thank Brenda B
Response from gmok419, General Manager at Quality Inn & Suites DurantResponded 30 November 2017
Thank you so much for telling us about your stay! We value our guests opinions; and will address the issues you had. Please accept my apologies for the inconveniences you incurred, due to our renovations. We have our lobby sitting area open. Hope you stay...More
We spent a night here last week. First time being here and at first I was quite sure if the place was safe or not. Looked a little ruff...then inside they are doing some serious renovations. But the staff was quite friendly and that was...More
Thank Tony H
Response from gmok419, General Manager at Quality Inn & Suites DurantResponded 20 September 2017
Thank you so much for telling us about your stay, at our property! Love the compliments, and hope to see you back soon!