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The lobby was filled with very loud guests making it hard to even hear the agent as we checked in and difficult to get to the elevators. The noise continued on into the night and again early in the morning. At check, out when I...More
A one night stay that was very excellent. Room was efficiently clean and serviceable, and a quiet A/C. The staff was more than friendly and courteous. Helpful no matter the question or task. Located just off the northside Turnpike with plenty of restaurants within walking...More
This hotel is easy to find. It has a very nice decoration, lobby, lounge and bar.
Rooms have everything you need in a hotel. Bed are very comfortable. Receptionist was very helpful. We called 3-4 times in matter of 2-3 hours asking about storm that...More
Clean decent hotel geared for business traveler. Staff is not very friendly. They gave us keys to a room already occupied when we checked in. It was an ordeal getting a different room, without other guests in it! It was another major ordeal trying to...More
Response from Megan L, Starwood Hotels at Four Points By Sheraton Oklahoma City Quail SpringsResponded 6 July 2015
While we are pleased to hear you liked our clean accommodations, we regret to hear you were not fully satisfied with your stay and apologize for the complication you encountered during check-in. Providing our guests superior service is a top priority, and we...More
At first glance the hotel is well kept, modern and the customer service is superb. But... the hallway carpets are stained, the lobby smells like a Vegas casino and I left with bedbug bites. Yup bedbugs.More
Response from Megan L, Starwood Hotels at Four Points By Sheraton Oklahoma City Quail SpringsResponded 7 July 2015
We take pests claims of any kind very seriously, and after further professional investigation, we are pleased to share that we found no evidence of bed bugs at our hotel. Additionally, we have worked directly with our housekeeping team to ensure all areas...More