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Crowne Plaza Oklahoma City

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Crowne Plaza Oklahoma City
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287 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Oklahoma City
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Showing 287: English reviews
Reviewed 14 July 2014

The front desk staff was very courteous. They have a convenient bar where the server was friendly and fun to chat with. I was in a King suite and wasn't disappointed. We requested an upper level and I slept really well as there were no disturbances. I would have benefited from having a mini fridge and microwave in the room,...

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Thank Sarah G
Seattle, Washington
Reviewed 28 June 2014

I'm told this is a family run business. Usually that's a good thing, but in this case I believe the staff who may be family, don't feel particularly compelled to provide decent customer service. Unfortunately I stay here often as this is where my company books me. They get particularly nasty when you try to arrange for a van to...

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Thank west5er
Altus, Oklahoma
Reviewed 25 June 2014

I walked in the door to 2 smiling front desk agents. It is amazing how that can set the mood for a great stay. Great job! The hotel condition was not what I have come to expect from Crowne Plaza, but the beds were very nice. There was a family reunion going on during my stay, which is normal for...

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Thank Dean J
Blue Springs, Missouri
Reviewed 24 June 2014 via mobile

Stayed there with a large group. Many kids had cuts on their feet while in the swimming pool. No clean towels brought to the room even after requested. 5 adults and children sick, only thing in common was all had ate the breakfast buffet at hotel. One vehicle was keyed all the way down the side, their cameras do not...

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1Thank girltripsrule
IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review

Dear girltripsrule, Thank you for staying and taking the time to review our hotel. It is regrettable that your overall experience was less than satisfactory. Please be assured that we are looking into your concern. I have sent you a private message in an effort to obtain more information. I look forward to hearing back from you soon. Sincerely, Faith...

Fort Worth, Texas
Reviewed 24 June 2014

I stay at this hotel eight to ten times a month. First of all it is a really old hotel, the layout looks like a ramada or any other chain hotel. The have redecorated, it doesn't look bad, but it is nothing special at all. I have had several occasions where the bathroom had not been cleaned before I took...

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Thank Sterling C
IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review

Dear Sterling C, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving...

dallas,texas
Reviewed 19 June 2014

Got a good rate through Priceline so went in "cold". Very crowded weekend as all university and colleges were graduating, plus Mothers Day Sunday. Found the lobby to be a bit shabby, but the desk clerks were extremely professioinal. We were delighted to find our room immaculate and very quiet. Linens were lovely. I could recommend this hotel to anyone...

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Thank maryDallas
Austin, Texas
Reviewed 9 June 2014

The hotel was quite comfortable and staff very friendly. Despite a conflict with our reservation the staff quickly made other arrangements for all family members (8 rooms) to be located on the same floor. We were moved upstairs and given a hallway conference room for us to gather in at no additional charge. This conference room had 2 small refrigerators,...

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Thank DCochranAustin_Texas
Topeka, Kansas
Reviewed 3 June 2014

Our group was there for the College World Series and a major softball tournament. We booked several rooms and each person in our party had similar or worse complaints. I will outline my compliants here: The check in was a disaster. They gave away one of our rooms to another guest but charged our credit card for this person's room....

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Thank Kelli P
IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review

Dear Kelli P, Thank you for taking the time to review our hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is a regret that you were not able to fully enjoy your recent stay with us. We take comments...

Rockford, Illinois
Reviewed 15 May 2014 via mobile

Stayed one night for business. The front desk and bar staff are friendly, but all seem new and inexperienced. The hotel itself is a little run down and is need of some sprucing up. The rooms, hallways and common areas feel cramped and dark. Restaurant and bar are eh. Much better choices in the area if available.

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Thank Phoebe4
IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review

Dear Phoebe4, Thank you for taking the time to provide feedback on your stay. It is unfortunate the hotel layout prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future. Sincerely, Ben...

Coppell, Texas
Reviewed 12 May 2014

Worst policies and customer service of any brand in the industry. Charged me for a day when I canceled the night before. Although the policy I received is: "Cancellation Policy: Cancel 1 day prior to arrival to avoid penalty." After 30 mins with rude customer service representatives they insisted on charging me because the fine print (which I did not...

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Thank 94CCC
IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review

Dear 94CCC, Thank you for your review regarding your recent stay at the Crowne Plaza Oklahoma City,OK. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely, Charisse V. Case Manager IHGCare

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Oklahoma City hotel, The Place to Meet! The Crowne Plaza Oklahoma City hotel is a full service hotel centrally located to nearby attractions such as Frontier City Amusement Park, Whitewater Bay, National Cowboy & Western Heritage Museum, ASA Softball Hall of Fame, and the OKC Zoo. We are moments away from downtown OKC, Bricktown Entertainment District, and the Ford Center - home of the OKC Thunder and the Big 12 Championships. We are also located near several businesses including Chesapeake Energy, IBM, Integris Baptist Hospital, MidFirst Bank, Express Employment Professionals, and Schlumberger. Our beautiful hotel underwent a $4 million renovation and features free wireless Internet, the Crowne Plaza Sleep Advantage Program and 7 Layers of Comfort. We invite you to enjoy one of our 218 newly renovated hotel rooms and 13,000 square feet of meeting space. The Crowne Plaza Oklahoma City Hotel is The Place to Meet for all of your conference, seminar, and social events! ... more   less 

Additional Information about Crowne Plaza Oklahoma City

Address: 2945 NW Expressway, Oklahoma City, OK 73112-5463
Region: United States > Oklahoma > Oklahoma City
Price Range: RM356 - RM467 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Oklahoma City 3.5*
Number of rooms: 218
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Also Known As:
Crowne Plaza Oklahoma City Hotel Oklahoma City
Oklahoma City Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Oklahoma City staff and other travellers.
4 questions
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Monahans, Texas
over a year ago
Chicago, Illinois
over a year ago

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Questions? Get answers from Crowne Plaza Oklahoma City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel.”
 of 5 bubbles 904melindan, 17 Sep 2016 | Read review
“Pool side cabanas”
 of 5 bubbles TLASR, 14 Sep 2016 | Read review
“Don't get adjoining room”
 of 5 bubbles dinotx, 10 Aug 2016 | Read review
“Room away from vending and ice machines and elevators.”
 of 5 bubbles Peyton2015, 23 Jun 2016 | Read review
“Don't choose a room near the pool.”
 of 5 bubbles 821janelleg, 21 Jun 2016 | Read review
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