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Sheraton Oklahoma City Downtown Hotel

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Sheraton Oklahoma City Downtown Hotel
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630 Reviews from our TripAdvisor Community

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Showing 618: English reviews
Graham, Texas
Reviewed 5 February 2017

I will say the staff was friendly and the room was clean but when we returned after a long day, the details of the room being prepared for our next day was lacking. No new soaps or shampoos, no coffee replaced, no water for making the coffee. I know this is picky but you expect this to be right if...

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Helpful?
Thank sbri09
Mackenzie W, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear sbri09, Thank you for taking the time to share your recent experience at the Sheraton Oklahoma City Downtown Hotel with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please know this is not our normal standard and rest assured that your comments have been...

Warsaw, Poland
Reviewed 30 January 2017

Terrific location across the street from the Convention Center, few blocks from Bricktown. The staff was very welcoming and friendly. The hotel itself, if you are not upgraded, is a very standard Sheraton, which is fine if you want convenience without luxury -- for instance, standard Sheraton means no dressers with drawers and no in-room safe. But the hotel was...

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Helpful?
Thank Peter S
Mackenzie W, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Peter S, Thank you for taking the time to provide us with feedback regarding you recent stay with us. We strive to provide exceptional hospitality and a memorable experience and are so happy to hear that the staff were friendly and accommodating. We do recognize that we have room for improvement and thank you for bringing these items to...

League City, Texas
Reviewed 29 January 2017 via mobile

This hotel is great for - Location in downtown OKC Very clean rooms Wonderful front desk staff One of the largest and best equipped hotel gyms I've ever seen It's not so good for restaurants - the lobby coffee shop is tiny and closes at noon, for dinner there are no options other than the lobby bar, breakfast options are...

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Helpful?
Thank Brenda M
Mackenzie W, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Brenda M, Thank you for providing us with feedback regarding your stay at the Sheraton Downtown Oklahoma City. We are so pleased to know that you were satisfied with our fitness center and the location of the hotel. We pride ourselves in outstanding guest service and thank you for providing feedback regarding the Front Desk staff. We look forward...

Milton, Georgia
Reviewed 27 January 2017

I travel someplace every week. This property has everything that is important to me. Fantastic service at all levels (front desk, management, bar, housekeeping, even the maintenance crew always says hi). Great customer service, great food, great rooms. The bathrooms are a bit small but everything else makes that pale in comparison.

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Helpful?
Thank MiltonMom2017
Mackenzie W, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear MiltonMom2017, Thank you for providing feedback regarding your experience during your recent stay. We are delighted to hear that our service exceeded your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future! In the meantime, be well! Sincerely, Mackenzie White Front Desk Manager

Reviewed 22 January 2017 via mobile

Had a wonderful stay at the Sheraton OKC Downtown. The facilities were very well maintained. As an SPG Platinum member we were upgraded to a club level parlor suite upon check in, which was great! The service was top notch throughout with high marks to the front desk and the valets who were extremely pleasant and helpful navigating us around!...

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Helpful?
Thank TJ C
Mackenzie W, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear TJ C, Thank you for sharing your experience with us regarding your recent stay. We appreciate your feedback and hope to have the opportunity to welcome you back soon. We take pride in exceeding your expectations and are so pleased to hear that you enjoyed your stay. Thank you again for your time and please come visit us soon!...

Wichita, Kansas
Reviewed 18 January 2017

Sadly, this is just an average Sheraton. I was expecting much more. I've stayed in many Sheraton's across the country and this is the only one to make me question my loyalty. I paid for a club room only to be told there was none available and given a regular room at the club room rate and NO access to...

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Helpful?
Thank winsmom1
Management response:

Dear winsmom1, Thank your for sharing you experience regarding your stay. It is only through such feedback that we can constantly upgrade and improve our service. Once again, we apologize for the inconvenience you experienced as our guest. I have shared your comments with appropriate Managers and Supervisors and do feel they have taken actions to prevent any recurrence. I...

Reviewed 2 January 2017

I was traveling through OK City and stayed one night here. It is in the heart of downtown, great location. The ladies at the front desk could not have been more friendly and welcoming, they had me laughing right off the bat. The room was beautiful and the bed was so amazing I sincerely did not want to get out...

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Helpful?
Thank Kellie B
Mackenzie W, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Kellie, Thank you so much for taking the time to provide us feedback regarding your recent stay at the Sheraton Downtown Oklahoma City. We strive to provide exceptional customer service and are so pleased to hear that you enjoyed your stay and the service rendered. We take pride in knowing that you were happy with both the customer service...

Columbus, Ohio
Reviewed 5 December 2016

We were here for a hobby conference. The room was reasonable and comfy. The exercise room was quite good--lots of the same equipment I was used to at my home gym. I did not use the WiFi, though my wife did. There was a good business center in the lobby with a number of free computers for use. We did...

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Helpful?
Thank kgilbert78
KeithJSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear kgilbert78, Thank you from the staff and management at Sheraton Downtown Oklahoma City, for taking the time to provide us feedback. We strive for having a friendly and welcoming staff, comfortable rooms and great amenities. It is wonderful that you overall enjoyed your stay, especially during your conference and providing details about your stay. We value your patronage and...

Maryville
Reviewed 3 December 2016 via mobile

They have great customer service. The valet walked us in to check out and also offered to make reservations at a recommended steak house. The front desk was accommodating and was able to move us to a better room than I booked and the room service was friendly and prompt. This motel had a lively bar area and the lobby...

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Helpful?
Thank Julie T
KeithJSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Julie T, Thank you from the staff and management at Sheraton Downtown Oklahoma City, for taking the time to provide us feedback. We strive for having a friendly and welcoming staff, comfortable rooms and great amenities. It is wonderful that you overall enjoyed your stay, especially the great customer service, room service and a lively lobby. We value your...

Reviewed 24 November 2016 via mobile

I cray at this hotel on a weekly basis. The staff throughout the hotel have always been very attentive. I use the SPG app version my company rate and I always get a great room and a good price. The location is close to numerous restaurants and venues. The staff upgrades me when ever possible.

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Helpful?
Thank ray m
KeithJSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear ray m, Thank you from the staff and management at Sheraton Downtown Oklahoma City, for taking the time to provide us feedback. We strive for having a friendly and welcoming staff, comfortable rooms and great amenities. It is wonderful that you overall enjoyed your stay, especially because you stay with us weekly and encounter our attentive staff and the...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to Sheraton Oklahoma City Downtown Hotel. When you arrive at our downtown Oklahoma City downtown hotel you will immediately feel a sense of welcome and relaxation. Located next to the Cox Convention Center, across from the Ford Center Arena, and just a few short blocks from the Bricktown Entertainment District, the Sheraton Oklahoma City Downtown Hotel is the metro's largest business and convention hotel.Why do friends and colleagues gather at Sheraton The proof is in our signature amenities. Get a great night's sleep on our signature Sheraton Sweet Sleeper℠ bed. Break a sweat in our fully equipped fitness center. Savor the authentic tastes of the Southwest at 1889 Land Run Cafe. Or leave your laptop at home and stay connected to work in our Link at Sheraton business center.Located just two blocks from the legendary nightlife of Bricktown, our hotel puts you in the center of fantastic Oklahoma City Attractions. Cheer on the OKC Thunder, learn about the brave men and women who tamed the Wild West at the National Cowboy & Western Heritage Museum. See the animals of the world at the Oklahoma City Zoo. Or press your luck at the Remington Park Racing Casino. ... more   less 

Additional Information about Sheraton Oklahoma City Downtown Hotel

Address: 1 N Broadway, Oklahoma City, OK 73102-9212
Region: United States > Oklahoma > Oklahoma City
Price Range: RM571 - RM1,156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Oklahoma City Downtown Hotel 4*
Number of rooms: 385
Reservation Options:
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Also Known As:
Sheraton Oklahoma City
Oklahoma City Sheraton
Hotel Style:
#6 Luxury Hotel in Oklahoma City
#28 Business Hotel in Oklahoma City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Oklahoma City Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Oklahoma City Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“much better hotels in OKC for the Money”
 of 5 bubbles MYOLDGLORY, 16 Mar 2017 | Read review
“most of the rooms face E or W and each has advantages - we like the W because of the Oklahoma sunsets and the view of the Devon Tower”
 of 5 bubbles 28BH, 13 Feb 2017 | Read review
“All rooms were clean but maybe ask for newer sections because of noise?”
 of 5 bubbles sbri09, 5 Feb 2017 | Read review
“Recommend the 14th floor - great view of fantastic sunrise but still quiet”
 of 5 bubbles MiltonMom2017, 26 Jan 2017 | Read review
“earn SPG Platinum and they give you a great upgrade at this hotel.”
 of 5 bubbles michaelmR2784DF, 3 Jan 2017 | Read review
5 of 5