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Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel

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2300 North Hayden Island Drive Jantzen Beach, Portland, OR 97217
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Traveller (37)
Room & Suite (63)
Dining (8)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 08/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel
Updated 08/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#75 of 159 hotels in Portland
Location
Cleanliness
Service
Value
Convenient Location close to Shopping and Restaurants. Known as the City of Roses and Beertown and home to over 150 galleries, 42 theaters and tax-free shopping, Portland offers something for everyone, and this hotel is the perfect base location. Only two miles from downtown Vancouver city center The Waterfront, eight miles from downtown Portland and twelve miles from PDX, this hotel's location is ideal. We are next to Jantzen Beach Center Mall, Portland Auto Auction, Target, Best Buy, DSW, West Marine, and Hayden Island Industrial Park. Within a few minutes arrive at University of Portland, Delta Park Owens Sports Complex, Swan Island, Con-Way, FedEx, Daimler, Bonneville Power Administration, Legacy Emanuel or Legacy Good Samaritan Medical Centers. The Portland Expo Center and Portland International Raceway are two miles away. The Portland Convention Center and MODA Center are seven miles away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Snack bar
Meeting rooms
Gift shop
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Microwave
Cable / satellite TV
Bath / shower
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish

Location

Full view
44Car recommended
Grade: 44 out of 100
22Restaurantswithin 1 km
1Attractionwithin 1 km
214Reviews4Q+A27Room tips
Traveller rating
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Popular mentions
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Most Recent
Patrick M. wrote a review Mar 2022
2 contributions1 helpful vote
The property was safe and well-maintained, if a bit dated. Staff was helpful and friendly. However, I was shocked and disappointed to find that the free breakfast advertised on their website does not exist. On the official IHG webpage for this particular hotel, the current front page runs the statement "Great dining begins here each morning at the free, hot Express Start Breakfast Bar. You'll be ready for the day with "Make Your Own Pancakes," western omelets, biscuits and gravy or other hot items, the cold favorites and bold 100% Arabica bean coffee." However, when we arrived, we were informed that they did not offer any breakfast whatsoever, other than the adjacent hotel restaurant at which one could purchase meals. We did not bring breakfast food because we were advertised this free breakfast *on the official webpage* We feel lied to and cheated, as if we paid for a service only to find the service was missing a key promised component.
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager , General Manager at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel
Responded 29 Mar 2022
PatrickoftheIsles, I would like to thank you for taking time to review the hotel and your experience. Sadly I think you have our Holiday Inn Express hotel mixed with the Holiday Inn up the road. Our hotel absolutely offers free breakfast every day form 6:30-10. Based on the review it sound like it was the full service and not our location. As a fellow IHG hotel I think you for the review and the stay with our brands
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Ed T wrote a review Mar 2022
6 contributions1 helpful vote
A great place to stay. With good service and excitement customer service. Was in Portland for business that got delayed but the facilities were spot on and customer service was 100% bar and restaurant service from all the staff Bonnie the peacock provided great service and support our glasses were only empty when we wanted them to be
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager , General Manager at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel
Responded 20 Mar 2022
Ed T, We’re so happy to hear you had a great experience while staying a tour hotel. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
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CRCindy wrote a review Jun 2021
pt st lucie,fl41 contributions12 helpful votes
Was happy staying here with my 2 grandchildren. It was quiet and comfortable. Very nice linens in the room. Plenty of pillows. Unfortunately, housekeeping was not done without a phone call to the desk even though we had been gone all day. But the staff was friendly . Best free breakfast I think I have ever been treated to! Nice indoor heated pool and hot tub , after a long rainy day out and about.
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Room Tip: At this time you must reserve your time at the pool.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Leo Patterson, General Manager at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel
Responded 6 Jul 2021
CRCindy, Thank you for the review, we are delighted to hear you enjoyed your stay.
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travelers3Ca wrote a review Jun 2021
Oakland, California48 contributions70 helpful votes
This hotel had excellent staff - polite and attentive. Rooms were big. They are had great COVID measurements. Their common area was kept clean including the elevator. The hotel site is not the best. No outdoor space, no views from windows. It felt really boxed in. We compensated by enjoying our time outside the hotel. Hotel is also quite dated. One room was dirty and we had to move. We had poor experience in all holiday inns we stayed at in the last 4 days. May be because of pandemics, hotels are struggling to meet the basics and stopped investing in the hotel. Now it is harder for them to restart after losing so many of their staff members. Hopefully things will improve.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Leo Patterson, General Manager at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel
Responded 15 Jun 2021
Travelers3Ca, Thank you for taking the time, and i's certainly happy you were able to enjoy are staff. As Portland opens, and demand grows the hospitality industry as well as most industries is finding it hard to find staff. Thank you for understanding, and look forward seeing you in the future.
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Amie wrote a review May 2021
5 contributions1 helpful vote
Staff was super friendly and welcoming and the place was very clean. Breakfast was delicious too! The bed was very comfortable and it was quiet at night. I had such a restful night and comfortable spot I stayed 2 extra days!
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Leo Patterson, General Manager at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel
Responded 26 May 2021
Hello travelswithoso, Extremely happy to hear you enjoyed your stay! We loved having you even longer then expected, see you soon!
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dancG237JF wrote a review Feb 2021
1 contribution
Staying in the Portland area during Covid 19 has it's own challenges. I decided to book a room @ Jantzen Beach to get out of town a little. I frequently stay at Holiday Inn brands for business trips but was disappointed in the Jantzen Beach property. The walls are extremely thin and room dated. I know that the hotel wasn't full, but I was put in was next to the elevator and another guest was put in right next door. With all of the space available, spread people out!
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Review collected in partnership with this hotel
Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Leo Patterson, General Manager at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel
Responded 19 Feb 2021
dancG237JF, Thank you for your review, I apologize you were disappointed with your stay. I have taken your comments and discussed with our management team as a training opportunity. We hope we have the opportunity to better serve you in the future. Thank you,
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CheeseDoodle45 wrote a review Nov 2020
1 contribution
My stay was weeks ago and I still have around 100 bug bite scars all over my body. It was a miserable experience and I do not recommend anyone stay there. Neither the employees at the front desk or the Manager seemed to care about the issue at all.
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Review collected in partnership with this hotel
Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Leo Patterson, General Manager at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel
Responded 13 Nov 2020
CheeseDoodle45, Thank you for your review, we take cleaning/pest control very seriously. After hearing your initial concerns that were brought to management we immediately contacted a prominent pest control company in the city of Portland. After inspection of multiple rooms, no pest activity was found.
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GMS3208 wrote a review Feb 2020
Gig Harbor, Washington5 contributions
Holiday Inn Express 2300 N Hayden Island Dr Portland OR. On February 19th upon to return to room ~5PM the housekeeping staff was still working on my floor; my room had not been made up at that time. So I grabbed my computer bag and went out to dinner. When I returned the crew was gone and my room was not made up. I called the front desk and the lady who answered stated “you must have left your do not disturb indicator on the door” I advised I had not and her response was “I will get you points.” (to date points never appeared) The more I think about this the clearer it became that the hotel employees are always focusing on failures being the issue with the guests and not the ownership / employees to hold staff accountable. Not even an apology of failure was offered. I have had other issues with similar results at this facility. I like to stay with IHG and this property is close to my project here. If things do not change I may have to consider a move to another hotel chain, My project is still has a couple of more months to go.
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Date of stay: February 2020
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel
Responded 5 Mar 2020
Hello GMS3208, I thank you for posting a review of your stay at our Holiday Inn Express Portland-Jantzen Beach. I am sorry to hear that there were issues with our housekeeping staff. We recognize we can improve on our housekeeping service. I've shared your insights with management and I'm confident necessary steps will be done to achieve complete guest satisfaction. Thank you for being our guest and we hope to continue hosting your travels! Best Regards, Dianne L. Case Manager IHGService
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Peter A Morrell wrote a review Feb 2020
Unionville, Canada2731 contributions141 helpful votes
+1
I stopped into this IHG property while in the Portland/Hayden Island area while on business in the area. I was only there for one night and was looking for something affordable. I have stayed at the Marriot Hotels nearby, but I always find them way overpriced. I have stayed at the Country Inn and Suites and hotels near the airport. I had never stayed on Hayden Island and that night the rates were really good. It was a rainy day and night so I didn't get to explore the Island as planned. I had dinner at Warehouse 23 and then came to the hotel. What I found were the friendly staff and an older but very well maintained property. There was a Starbucks close by as well so I could my morning espresso fix. I wasn't familiar with the area so I didn't know where any coffee shacks were. The hotel has all the conveniences you would find at Holiday Inn properties, the fitness center had everything I needed, my room was large clean and a bit dated but for only one night, no problem. My room was big and simply furnished with some free outlets to plug into. I would like to see is USB ports as it is 2020. The carpet could use refreshing as well. Overall the room was big, clean and my bed allowed me a good night's sleep. The AC/Heat unit wasn't too noisy, and the bathroom was immaculate. I got in some time in the fitness center and used the cardio equipment, which was a little on the older side but sufficient. There was a water cooler as well so you could refill a refillable bottle or just get a drink with a paper cup provided. Wifi was good, not blazing fast was able to connect through my corporate firewall fairly quickly, there a little lag on NetFlix and Amazon prime but nothing serious. Breakfast was a good selection of hot and cold items, and overall satisfactory. I can't say anything was wrong with the hotel, the staff were excellent and helpful, the rooms were big and clean, the fitness center did its job and I had a good breakfast. Great for a one night stay.
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Date of stay: October 2019
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: King Room is large
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel
Responded 17 Feb 2020
Hi Peter_A_Morrell, Thank you for leaving such a wonderful review. We are always delighted to learn what our guests most enjoyed. I am pleased to know that you found the location favorable and the service provided by our staff helpful. It's also nice to know that you're delighted with the breakfast options and with the gym. I hear your thoughts about updating our carpets and adding USB ports. I have shared your comments with the hotel management as a reference for the necessary improvements. Until your next stop to the area, we hope to welcome you back! Many thanks, Jonathan A Case Manager IHGService
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AWSloveDisney wrote a review Jan 2020
Portland, Oregon3 contributions6 helpful votes
The hotel is clean, the beds are comfortable, breakfast is delicious with a lot of options and the staff is very kind and helpful. I really appreciated them accommodating an early check in. I typically stay at Hilton or Marriott, this experience was definitely on par of not better! Highly recommend.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
US$143 - US$203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express portland - jantzen beach hotel portland, holiday inn portland, portland holiday inn
LOCATION
United StatesOregonPortland
NUMBER OF ROOMS
74
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Frequently Asked Questions about Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel?
Nearby attractions include Jantzen Beach Super Center (0.5 km).
What are some of the property amenities at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel?
Guests can enjoy free breakfast, a lounge, and a snack bar during their stay.
Is parking available at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel?
Conveniently located restaurants include BJ's Restaurant & Brewhouse, Stanford's Restaurant & Bar - Jantzen Beach, and The People's Pig.
Are there opportunities to exercise at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Portland-Jantzen Beach, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.