The hotel staff is on par! Lorenzo and Spenser have the best front desk service I’ve ever had! Not only did they accommodate my request but they did with a smile and the best attitude !!! 10/10 the service is impeccable
Holy smokes, Hotel Zags is a solid stay, but the person who made the trip extra easy and special was Shelby at the front desk. What seemed like a standard request or even something most hotels would say "no" to (those moments where it doesn't hurt to ask), Shelby delivered above my expectations. I genuinely looked forward to asking Shelby questions for she is an incredibly knowledgeable person, fun to chat with, and just a great person/guest service.
We stayed at the hotel zags for our first time in Portland! The location was great walking distance from so many great restaurants and to the riverside as well. We enjoyed dinner at the zags restaurant with a beautiful view and great service. Thanks!
Very friendly and helpful staff, nice clean hotel in a downtown area. Room was good and enjoyed outdoor patio where you could order drinks or food from restaurant or simply bring your own drink from your room. The availability of bikes and back pack fro free were great for a day of exploring.
We were excited to stay at The Hotel Zags Portland, have dinner, drinks and attend a show within walking distance at the hotel. Check in was great and we loved our room. We went down to the outdoor patio bar and restaurant and discovered that a large private event was happening. We were directed to the left side of the patio and told to go in and order food and drinks. I stood in line for 45 minutes to order two drinks and decided I'd better order food as well, since our show started at 7:00. It took another 10 minutes for the drinks to be made. At 6:25 there was still no sign of our food. I went and talked to the bartender and cancelled our food order. I talked with Michael, the gentleman who checked us in and explained the situation. Michael checked with the restaurant and assured me that the charges on my credit card would be reversed. That hasn't happened, even after writing to the hotel. This is a big disappointment and we won't stay at The Hotel Zags again.…
Great couple of days staying here in a well appointed room. The service was out of sight, shout out to Shaunice, Jordan and Lela for going above and beyond. Location is great for walking and close to museum.
This hotel makes me want to move to Portland just to work here. Every employee we came across was very friendly and seemed to enjoy their job. I've worked front desk at several hotels and have never been this impressed at both what they offer and by the employees. Shaunice was extremely helpful and friendly at check in and deserves our applause. We absolutely plan to make the Zags our first choice any time we visit and hope to see this chain in other places we travel to. Great amenities, great everything. Nice.
Nice downtown hotel with lots of food/drink/coffee options within easy walking distance. On-site parking was an extra $28, but that's about the going rate in that area. Check-in was quick and easy. Jordan at the front desk was friendly and very helpful; I found all of the employees to be very pleasant. Room was pretty compact, but nicely appointed and everything felt new or recently updated. I didn't get a chance to use the outdoor area or the restaurant/bar, but will check it out on my next trip.
Went to Hotel Zags due to a last-minute situation. Had a reservation issue and Jordan at the front desk was incredible. She helped me get the reservation fixed and was able to accommodate our mild emergency situation. They had a good snack bar, which was necessary in our situation, and I know from past experience that the restaurant and bar are great. Room was clean, modern, and had nice amenities. We really appreciated Jordan’s help, and the stay in the hotel was enjoyable.
This place is awesome, very friendly and helpful staff along with all of the super cool amenities. This hotel is amazing, I will definitely be back. Also, Jordan is awesome and helped me so much! Very dog friendly!