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4.5
#7 of 154 hotels in Portland
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The iconic Benson Hotel is the city’s only luxury hotel that blends the charm and civility of the old world with the elegance of contemporary European design and mindful service. Built by legendary innovator and philanthropist Simon Benson in 1912, the hotel features original Italian marble floors, Austrian crystal chandeliers, and the largest collection of Circassian walnut within one building. The Benson is truly the last of its kind, with a multi-million dollar renovation completed in 2023. Curated B&B Italia furniture now welcomes guests throughout the lobby. Our Palm Court Restaurant & Bar — beckons guests to imbibe, gather and connect. We’ve refreshed our 12 meeting rooms and two dramatic grand ballrooms with new technology, lighting and design features with a modern simplicity, that in contrast, highlights the existing architecture of each space. Our 1,500 square foot fitness center has been expanded to include all new, state-of-the-art equipment and yoga studio.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Benson Portland, Curio Collection By Hilton is celebrated for its blend of historical charm and modern conveniences, offering a grand atmosphere and a central location that guests find convenient for exploring Portland's attractions. The well-appointed and clean rooms receive compliments, although some guests mention small bathrooms and sporadic housekeeping issues.
While many travelers appreciate the attentive staff, experiences with service can vary, with occasional reports of unresponsiveness. Despite concerns about parking costs, the hotel is generally considered to provide fair value.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Well-appointed
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The cab dropped us off at The Benson and within a minute there was a staff person to take care of our luggage and delivered right up to our room while we checked in. The staff was very professional everywhere we encountered them. We ate several times at the restaurant downstairs and had room service, food was hot and very good. The room was a nice size AND loved the soaking tub..We can't wait to return to Portland and stay here again!! The r
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linda Zakrzewski, Revenue Management at The Benson Portland, Curio Collection By Hilton
Responded 8 Aug 2023
Dear M2cute, Thank you for taking the time to provide your kind review of your recent stay with us. We are pleased to hear that you enjoyed your stay and excited to know our staff provided you with great service. They are truly a wonderful reflection of the level of service that our team is known for. We will be sure to share your kind words with them, they will be thrilled! We are honored that you chose to stay with us during your trip into Portland and we hope we get the opportunity to welcome you back! Kind Regards, Linda
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My husband and I spent our anniversary at the Benson in Portland during the COVID closures. As far as safety precautions go, the hotel did a wonderful job of sanitizing and maintaining social distancing procedures. There were hand sanitizing stations at each door entry, as well as before each elevator. All of their staff was masked, and each check-in or food service station was behind a plastic barrier.
I would have to say that the customer service was the best part of our stay. When choosing to book this hotel, I initially called to get more information about rooms. I was greeted by Phil, a front desk representative that helped explain the room set ups in great detail to me. When my husband and I arrived at the benson we were greeted by Phil and Michael that already knew us by name and that we were celebrating an anniversary. My husband and I were having a bit of trouble finding things to do with so many restaurant and bar closures, Phil helped us every night of our stay by giving reccomendations about the best places in the area to go while being safe. We were able to join the hotel for a free “sipping hour” where complementary beer and wine were given between the hours of 6 pm and 9 pm. It was there that we meet another representative named Jeff who had an amazing drink selection and even more amazing conversation.
Our accommodations were also excellent. We stayed in one of the penthouse suites. This sweet featured a separate bedroom with a king bed, a bathroom with a huge waterfall shower and lighted mirror, and a living/dining area. The room was extremely spacious and clean. Great bed, good selection of tv channels, beautiful natural lighting in each room. I would highly recommend doing the upgraded room, it was worth it.
We enjoyed our stay and are looking into doing one of their seasonal packages for our next trip.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luiza Hughes, Other at The Benson Portland, Curio Collection By Hilton
Responded 7 Jul 2020
Thank you for your feedback and for sharing it with others on TripAdvisor. We are honored you chose The Benson to celebrate your anniversary! We are also glad to hear you appreciated the safety precautions we've put in place, as well as the accommodations you were given and service you received. Phil, Michael and Jeff will all be pleased to read your comments and know that their efforts are appreciated. We are looking forward to your next visit. In the meantime, we hope you are safe and well! Very sincerely, Luiza Hughes
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The Benson has an old world charm that actuallu belies modern and elegent rooms that are a pleasure to stay in. We stayed in a Junior Suite that was extremely comfortable with plenty of room. The olny downside was a very small bathroom, albeit elegent and well equipped. The hotel is positioned so that downtown is about a 3 minute walk away, the Pearl district is maybe 10 minutes away and Old Town about 15 minutes. Plenty of good coffee nearby and lots of eating options. For a city which is quite spread out, The Benson is very well loctaed. The hotel doesn't shy away from the fact it charges a $29 per day "Amenity Fee", but the Internet was very patchy and extremely slow which was not good enough given you are basically paying for it. But outside of that, I loved this hotel and was very happy selecting it.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from luizah97034, Guest Relations Manager at The Benson Portland, Curio Collection By Hilton
Responded 31 Jan 2020
Thank you for your feedback. We are glad you liked the Junior Suite, as well as the location of our hotel. I am sorry to hear that your internet did not work properly. That shouldn't be a problem. We want to make it right, so please reach out to me in the Executive Office to discuss this further, since I do not have your name or room number. We are thankful for your business and hope to have you return in the future. Very sincerely, Luiza Hughes
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We had truly an amazing experience @ the Benson hotel for 2 extraordinary nights. The Baroque revival architecture is absolutely stunning and so well kept up for a 1912 built hotel. As you go through the classic revolving doors, it takes you back to the nostalgic era of glamor, exquisite taste, grandeur of stunning lobby. All clad in polished wood from floor to ceiling and intricate ceiling tiles is breathtaking. Checkin was seamless and the rooms were well appointed, very modern and tastefully done, and the bed was super comfortable we didn't want to get out of bed. HaHa ! The Benson is centrally located :- Powell bookstore, Pearl District, Old Town, Chinatown, varied restaurants/eateries just to name a few are all within 5-10 mins walk. The service from front desk, to house keeping and the valet was impeccable. The staff and management takes great pride and willing to go above and beyond.
Last but not least, do not miss the historic marbled stairwell on the north-end of the hotel. Make sure to with card access, take elevator to the top floor, make a left and walk to end of hallway, and so through the stairway door, and viola the fascinating marbled stairwell awaits. Make your way on the well lit marbled stairs down to the first floor and explore most intriguing stories, photos set as a different theme per floor.
The Benson is indeed a true GEM in Portland.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Room Tip:Rooms away from Broadway might be quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Schweitzer, General Manager at The Benson Portland, Curio Collection By Hilton
Responded 23 Mar 2022
Thank you so much for your kind comments and the 5 star review. We are honored and grateful for the time you took to share your experience with others. It is nice to know you enjoyed our Historic Stairwell, as well as our lobby and the comfort of your bed. Hopefully we will get to see you again in the future. In the meantime, best wishes for safe travels! Kindest regards, George Schweitzer Managing Director
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A great hotel! All the spaces have an authentic 1900s feel to them, but the rooms are done up to today's standards with excellent bedding and amenities. The bathroom is on the smaller side, but is well done with high quality materials, and most importantly water pressure and flow is impressive. When coming back to Portland I will very likely stay at the Benson again.
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Review collected in partnership with Coast Hotels
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luiza Hughes, Other at The Benson Portland, Curio Collection By Hilton
Responded 3 Aug 2020
Thank you so much for your feedback and the positive review. We really appreciate it! We are glad you stayed with us and thrilled to hear you will likely stay with us again in the future. It means a lot! In the meantime, we wish you safe travels and hope you are well in dealing with the COVID pandemic. Thanks again! Very sincerely, Luiza Hughes
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This is my fourth stay at the Benson Hotel in Portland, OR. It is a historic hotel in the heart of downtown Portland and about 3 blocks from Powell's Book Store. The holiday decorations in the lobby were absolutely beautiful. The small restaurant in the lobby area serves very good food and at fairly reasonable prices. The rooms are simply furnished in neutral tones; the TVs was quite large; and my room had a giant marble-tiled shower with a rain-head and hand-held shower heads. The staff is warm and accommodating. Very comfortable, very nice stay.
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Date of stay: December 2021
Value
Location
Service
Trip type: Travelled on business
Room Tip:Corner rooms have a great view of downtown Portland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Schweitzer, General Manager at The Benson Portland, Curio Collection By Hilton
Responded 28 Dec 2021
Dear Lois, Thank you for your kind review and rating regarding your recent stay at The Benson. We are grateful! Hopefully we will get to see you again in the future. In the meantime, we wish you good health, safe travels and the best for the holidays & New Year! Kindest regards, George Schweitzer Managing Director
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My wife was traveling on business, and we planned for me to join her for the last couple days of the trip. When she told me she had booked "The Benson" based on rate and location, I looked it up here on Trip Advisor right away, and was pleasantly surprised to see the 4.5 Circle rating and Certificate of Excellence.
Which is not the same as 4.5 stars I was again reminded.
The Benson is ostensibly the sort of property my wife and I love – an older property, awash with wood and charm, but one that has been very thoroughly renovated and modernized. The first sign of good things to come at such a property is the lobby, and the Benson fits the bill. Large, with stately furniture, and absolutely drenched in wood. A lobby restaurant, with piano and a proper, mature bar. Bingo.
However, things get a bit “off message” once you get to the rooms themselves.
First, fairly large, but fairly sparsely furnished. I looked around the room and thought “there should be ore ‘stuff’ in here”. My wife agreed that it wasn’t just me, and that she had the same vibe as well.
Secondly, the furnishings themselves. Not Ikea-like, but not top of the line either. Functional, and not offensive in anyway, but not “nice”.
Third was the bathroom. Yes, refurbished. But care was not taken with every detail. Shoddy paint job on the door, water stains on the ceiling.
In summary, I just felt like the promise made by the 4.5 circle rating and the Certificate of Excellence was not kept. Yes, the property is nice. Nicer than your typical Holiday Inn or Ramada. But it just didn’t feel “luxurious” to me. And perhaps that is the difference between 4-Star and 5-Star.
To be clear, I would repeat, and most certainly would at the price point we paid.
But I was hoping for a “blown away” type experience, and that did not happen.
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Date of stay: October 2019
Cleanliness
Service
Sleep Quality
Room Tip:Note, there is an "amenities fee", not covered by any of the otel websites, which is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luiza Hughes, Owner at The Benson Portland, Curio Collection By Hilton
Responded 20 Feb 2020
Thank you for staying at the Benson and for sharing your thoughts with others on TripAdvisor. We are glad you like our lobby and its charm. We are also glad to hear you would make a repeat visit. I'm sorry, however, to hear you felt your room was not of the quality you expected. I would love to visit with you to learn what room you were in and learn more about your concerns. We want everyone to be happy with every aspect of their stay, so I would like to make things right. Please feel free to call our Executive Office and ask for me. We will make sure you get a more luxurious room on your next visit! Thanks again. Sincerely, Luiza Hughes
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We stayed at the Benson for 2 nights and were staying in room 1232, which had a view towards the city. Check-in was easy with Bre at the front desk. Valet guys were friendly and always got our car within a few min.
The room itself is roomy, but the bathroom was small. We didn't had much counter space in the bathroom and had to put a couple of our toiletries on the TV desk. Wifi was free but we had to reconnect our devices often, since it keeps disconnecting.
Since we stayed at the hotel during the pandemic, breakfast was grab'n'go with choices of cereal, yoghurt or oatmeal - that you can grab at the front desk each morning. We also received a $10 credit towards our room for small snacks and soda.
Pro: Location of the hotel, you can walk to many restaurants (if they were open). It was sad to see downtown Portland so empty and locked up, many stores and restaurants were still closed at the end of May 2021.
Cons: Overnight Valet parking is $42 for each night, you can get your car in and out during the day with the price, but still kinda steep. Amenity/ Resort Fee for each day is $30, even though you couldn't really use any amenitites during Covid - they should have stopped that Fee until everything is back to normal.
Otherwise, its a great hotel to stay at with friendly staff and great location!
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Date of stay: May 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Schweitzer, General Manager at The Benson Portland, Curio Collection By Hilton
Responded 25 May 2021
Thank you for your review and feedback. We value your input and are pleased to hear you liked our hotel, as well as our staff and location. Thanks, too, for mentioning Bre. She will be happy to hear you appreciated the service she provided. With regard to our amenity fee, you will find that nearly all downtown boutique hotels in Portland charge an amenity fee. Even with the amenity fee The Benson is viewed as a great value by the majority of guests. On average our rates are less than competing national brand hotels. We offer a wide variety of amenities, including free wine or beer, complimentary appetizer during your stay, free access to local 24 Hour Fitness facility to augment our health club, free To Go breakfast for two, complimentary in-room water, complimentary upgraded high speed Wi-Fi, and more. Also, we encourage you to look for specials for parking on our website (www.bensonhotel.com), or call the hotel directly to speak with an agent about any parking deals. However, even at $42.00, our parking fees are competitively priced and lower than many downtown hotels. That fact notwithstanding, we are grateful you chose to stay with us and are sincerely appreciative of everything you have shared for others to see when considering options for accommodations in Portland. Hopefully someday you will visit us again. Best wishes for safe travels, in the meantime. Sincerely, George Schweitzer
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We have stayed here once or twice before; this one was a "get away from home after months of COVID isolation" visit. We felt quite safe, with staff following the face-covering expectations and us declining cleaning of the room during our stay. The room was spacious and felt very clean, with good air conditioning. Solid Internet, good TV. Nice perks with a glass of wine in the bar each night. We didn't eat at the restaurant, El Gaucho, this visit as we preferred to seek out restaurants with outdoor seating. We had a very nice stay though. Great hotel. PS. Check out the historical photo exhibition in one of the stairwells!
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luiza Hughes, Other at The Benson Portland, Curio Collection By Hilton
Responded 2 Aug 2020
Dear Dr. Port, Thank you for your feedback and kind comments. We are grateful for your visit and that you stayed with us before. Thanks, too, for recommending our Historic Stairwell to others. We're glad you liked it. We wish you safe travels and hope to see you again soon. Very sincerely, Luiza Hughes
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This was the best hotel I’ve ever stayed at. The staff, especially the front desk were so friendly. They allowed me to check in early at no charge. On top of that, the lobby and room was so elegant and clean. The floors were literally squeaky clean. They did a great job with Covid protocols by requiring masks and maintaining social distancing.
The Tempur-Pedic bed was amazing! I did not want to leave my bed and I wanted to sleep in all day. Every morning, they provide a grab and go breakfast. Every evening, you are provided 2 complimentary alcoholic beverages from the Palm Court downstairs. Everyday, you are given $10 to spend at the snack bar. There is complimentary shoe shining as well.
The location was perfect. We were able to walk to multiple restaurants and shops, like the Powell Bookstore. Even though downtown Portland does have a homeless population issue, I felt very safe being at The Benson. The homeless people were a few blocks away.
The room came with a water heater for coffee or tea. There was also an umbrella in the room to borrow, as well as an iron and board. The mini fridge didn’t keep my drinks as cold as I’d prefer but it was fine!
We requested a companion betta fish and we loved him! He was so adorable and he inspired us to get one back home.
Valet is $40, but we were able to find overnight (12 hour) parking right across the street at a parking lot called PMC. We opted for this instead since it was much cheaper.
The next time I come to Portland, I will definitely be staying at the Benson again. I will also recommend it to everyone visiting!
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
Room Tip:The higher the room, the better the view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luiza Hughes, Other at The Benson Portland, Curio Collection By Hilton
Responded 26 Aug 2020
Thank you so much for your kind comments! We are glad you enjoyed your stay! Thanks for sharing your experience and recommending us to others on TripAdvisor. It means a lot! It means even more that you plan to stay with us again in the future. We are honored! Thank you! Sincerely, Luiza Hughes
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I’m not 100% on this, but I ordered coffee, an omelette, and a pastry and it was all included. Very good quality as well.
It’s not buffet style (thankfully) so I think you can order whatever you want off the menu and they’ll sort it out.
There are more places to choose from in the Portland area.
PRICE RANGE
RM 609 - RM 760 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Benson, a Coast Hotel
LOCATION
United StatesOregonPortlandDowntown
NUMBER OF ROOMS
287
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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