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Crystal Hotel

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#42 of 138 Hotels in Portland
Certificate of Excellence
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1 room 2 adults 0 children
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Crystal Hotel
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269 Reviews from our TripAdvisor Community

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Showing 264: English reviews
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Fort Lauderdale, Florida
Reviewed 1 week ago

It was a fun hotel to stay in although the location was not very good lots of loud noises But nice staff and amazing pool.But there was just something that makes it feel weird so I'd say only a three star or a two

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Helpful?
Thank GloriusKing
Bismarck, United States
Reviewed 1 week ago

My husband and I loved staying at this hotel! We stayed in a room with a private bath and balcony. The room was quirky and the bed was comfortable. The hotel is charming and the artwork throughout is really fun. Hotel staff was really accommodating. The hotel is in the perfect location for a person looking to experience downtown Portland....

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Thank kristah279
Ripon, California
Reviewed 3 weeks ago via mobile

Fun hotel with some interesting and unusual features. We arrived far earlier than expected but they had a room available (Drunken Angel 😇) so we lucked out. Demetris (pardon the spelling) was awesome 👏 every time we interacted with her. The rest of the staff was great as well. The soaking pool was amazing and we had it almost to...

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Thank cruisnfox
Dametris, Manager at Crystal Hotel, responded to this review

Crusinfox, Well, well, well... I didn't pay you for this response did I? Hahahaha!! I'm joking, it's great!! Thank you!! Thank you for staying with us, in our unusual hotel. It is a different kind of place, but thank you also, for the feedback. We really appreciate you taking the time, and we hope you'll visit again soon!

Reviewed 20 February 2017 via mobile

As the title says, this hotel is different from everything I've been. The staff is always very nice and helpfull. The room is confortable and clean. Be careful, there are some rooms with shared bath, what scared me a bit at first but it was a nice experience after all. I expected more about the bar upstairs, kind of empty...

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Thank Karen S
Dametris, Manager at Crystal Hotel, responded to this review

Hi Karen, Thank you... Thank you for staying with us, and thank you for your review. We appreciate you taking the time.

Reviewed 17 February 2017 via mobile

Great hotel across the street from the crystal ballroom. The pool is open till 1am on the weekend. The staff were helpful and called us about shoes we unknowingly left in the room. The room was quiet even in downtown. We are looking forward to staying again. Make sure to go downstairs to the Zeus cafe and have a Bloody...

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1Thank Sandy S
Dametris, Manager at Crystal Hotel, responded to this review

Wow Sandy S., thank you!! Thank you for taking the time to give your feedback. We look forward to your return.

Redding, California
Reviewed 27 January 2017 via mobile

This was our first time staying at a hotel that had common bathrooms. Although I didn't mind the idea, my husband was not a fan. The decor is fun and the staff were nice. I rated it a three because our bed was awful and the walls were thin! I could hear our neighbor snoring very clearly through the walls....

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Thank recqueen05
Dametris, Manager at Crystal Hotel, responded to this review

Oh wow, Recqueen05, We apologize for the uncomforting overnight stay. It's not often we get complaints about our beds, but this is something worth looking into. We appreciate you taking the time to review us. Thank you.

Wellington, New Zealand
Reviewed 24 January 2017

We booked this hotel only moments before turning up. Upon arrival, we were very impressed with what we discovered. This place was clean, central and great value. We loved the pool downstairs, especially as it was the middle of winter! If we were ever to visit portland again this place would be our hotel of choice. Well done team!

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1Thank nickarnottsteel
Dametris, Manager at Crystal Hotel, responded to this review

Hey!! Thank you!! We appreciate this review, and it will be shared so the entire team reads it... We'll see you when you return!

Santa Barbara, California
Reviewed 22 January 2017

One of our favorite McMenamins hotels, the Crystal Hotel has their heated pool inside, which is a definite bonus. The location is great, however our last visit had us skating on the icy streets. No matter, the drop-off area for our luggage and checking in was cleared. We stayed in a suite on the fourth floor, and although I'm not...

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1Thank Sarah B
Dametris, Manager at Crystal Hotel, responded to this review

We made it! That ice storm was something else... Thank you! Thank you for staying with us, and for taking the time to review us. We'll see you soon!

Ronald, Washington
Reviewed 20 January 2017 via mobile

The Crystal Hotel is perfectly located in the Pearl District of downtown Portland. It's right across the street from Jake's Famous Crawfish which is across from Ruby Jewel ice cream and so many more places to eat drink and shop. Love the whole place.

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Thank Gabe E
Dametris, Manager at Crystal Hotel, responded to this review

Yes!! Thank you!! We do have one of the best locations in the city, you are so right! We hope to see you, your next visit to Portland! Thank you for taking the time to write this review. Be well.

Reviewed 8 January 2017

Great location. The hotel is cozy and the staff are polite and friendly. The hotel theme is song lyrics so each floor and room is decorated in decor of a song. Live music downstairs in the pub. Walking distance to the Crystal Ball room. The best is the soaking tub! Parking is available on the street or there is a...

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Thank Monica S
Dametris, Manager at Crystal Hotel, responded to this review

Hello Monica, Thank you for staying with us, and thank you for taking the time to review us. We work hard to create an enjoyable experience for our guest and are grateful for your feedback. We hope you'll visit us, your next visit to Portland.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Zeus Cafe at Crystal Hotel
Zeus Cafe at Crystal Hotel
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
Located just across the street from the legendary Crystal Ballroom, the Crystal Hotel has 51 comfortable guestrooms, each inspired by a song or performance from the Crystal Ballroom's past 100 years. Colorfully painted panels and headboards anchor the rooms, while deeply-hued walls, black velvet drapery and animal print upholstery lend a rock ‘n’ roll vibe. Large windows afford views of the city from all angles. Room rates include admission to the soaking pool and the opportunity to purchase tickets to the Crystal Ballroom show. With the inclusion of the Zeus Café and free live music at Al’s Den, this downtown hotel combines dining, relaxation and rock and roll history in the heart of the city. ... more   less 

Additional Information about Crystal Hotel

Address: 303 SW 12th Ave, Portland, OR 97205-2302
Region: United States > Oregon > Portland > Downtown
Price Range: RM633 - RM890 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Crystal Hotel 2.5*
Number of rooms: 51
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Hotel staff and other travellers.
9 questions
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Questions? Get answers from Crystal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Splurge for a room with a private bath. It's worth the money!”
 of 5 bubbles kristah279, 14 Mar 2017 | Read review
“Good location”
 of 5 bubbles Abhipb, 13 Dec 2016 | Read review
“Go for a corner room with an en suite bathroom if you want more privacy.”
 of 5 bubbles Sue_from_Waterford, 17 Oct 2016 | Read review
“We did not have a car with us but apparently there is no hotel parking and you may need to park a few blocks away.”
 of 5 bubbles H1553URjims, 10 Oct 2016 | Read review
“Ask for upper floors and take the stairs as the elevator is slow and tiny.”
 of 5 bubbles heidi317, 25 Aug 2016 | Read review
5 of 5