Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel

Despite signage on phone permitting local dialing, I couldn't place a local call and staff were not helpful in resolving the issue.
Traveller (49)
No housekeeping during our multi-day stay. Beds were not made. Towels were not replenished. Carpet was not vacuumed. No note left as to why staff neglected to clean the room. They simply didn't bother to show up. NOT OK.
Room & Suite (23)
Dining (3)

View prices for your travel dates

Fully refundable before Thu, 2 May
Breakfast included
RM 641
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.0
#45 of 153 hotels in Portland
4.3 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Stay at One of the Best Downtown Portland, OR Hotels. Holiday Inn Express Portland NW Downtown is located in the Historic Nob Hill District and NW Industrial area. We offer great amenities to make sure you have everything you need to feel at home. Getaround car rental onsite for convenient, easy, and quick rental car needs. Corporate guests find that NW Industrial area convenient for all your business needs and easy "on & off" freeway access. We offer a 24-hr. Business Center with print and copy services. As well as free high-speed wireless internet access, we also have event facilities should you need to hold a seminar during your stay. Our leisure travelers find a wealth of activities to keep them busy while staying with us. Guests can easily visit nearby attractions like the Moda Center, Washington Park, Providence Park and the Saturday Outdoor Market.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Highchairs available
Business Centre with Internet Access
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Conference facilities
Meeting rooms
Concierge
Convenience store
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

2333 NW Vaughn Street, Portland, OR 97210-2311
447Reviews4Q+A87Room tips
Traveller rating
  • 184
  • 198
  • 41
  • 13
  • 11
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Metzlerhaus wrote a review Jan 2023
Laurel, Maryland26 contributions3 helpful votes
Hotel's Favourite
4.0 of 5 bubbles
The hotel is close to some fantastic eateries including Thai, Vietnamese, pizza and a wonderful French bakery. The homeless encampments were not an issue; the closest one was maybe five or six blocks away. Felt perfectly safe walking in the neighborhood at night.
The breakfast was the regular hotel fare...nothing special, but then again, I did not have high expectations. It was nice to have the Keurig in the room. Room was clean, lots of towels. Staff was hardworking.
Read more
Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jim Voith, Guest Services / Front Office at Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel
Responded 18 Jan 2023
Dear Metzlerhaus, Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND-NW DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LLindaC wrote a review Jan 2020
Louisville, Kentucky3,253 contributions619 helpful votes
4.0 of 5 bubbles
My children moved to Portland and I stayed here, first time. I liked the hotel very much. It was close to the interstate without being noisy, close to restaurants, shops, etc and on bus lines. Having a fridge and microwave was a HUGE plus, especially in this foodie town. Staff is terrific, they had homemade cookies in lobby daily which were delicious! Parking was easy and plentiful, right at front door.
They forgot to tell me that they reset the WiFi on Mondays. I spent a good deal of frustration..nobody was answering at desk at 10:pm, though I called TWICE. I found an 800 number and had to find the password that way.
Another complaint was that I never saw any security. It seems like a very safe area, but I like the presence of some type of security, especially since elevators have no key lock.
Breakfast was a plus, typical HI Express fare, but still nice on a cold morning when you feel like staying put. The lady in charge of breakfast was very nice.
Read more
Date of stay: January 2020
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Exp... N, Front Office Manager at Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel
Responded 29 Jan 2020
Hello Linda, Thank you so the wonderful review for the Holiday Inn Express NW Downtown. Hope you visit us soon to visit your family in Portland! Also, when you visit again, all our rooms have a microwave and fridge for you to enjoy, along with complimentary Fresh Start Breakfast in the morning, parking over the duration of your stay and cookies in the evening! We will forward your concerns on, regarding security to our management team and your compliment to our Breakfast attendant. Thank you again and safe travels! -Hotel Relations
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jazz888 wrote a review Mar 2020
Honolulu, Hawaii5 contributions1 helpful vote
5.0 of 5 bubbles
We stayed here in early March and are so glad we did as IHG members. The front desk agents were extremely friendly & helpful and the location is awesome if you want to be near some great restaurants, stores, and breweries. Free parking and breakfast along with coffee and tea available at all day. Will definitely stay here again!
Read more
Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike D wrote a review May 2022
Washington, Utah24 contributions9 helpful votes
5.0 of 5 bubbles
My check-in went smoothly and the staff was able to answer my questions about the area. The lobby and elevators were clean and well lit. My room was clean, quiet and the bed was very comfortable and everything in the room worked! The room was well appointed and there was a good supply of towels and toiletries. The hot/cold breakfast choices very quite adequate and the coffee was fresh and hot! There is adequate on-site parking.
This motel is on the edge of an industrial section of town but, there are also older houses nearby and eateries down the street. There were many homeless encampments nearby but, there was never a problem with the people.
Read more
Date of stay: May 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jim Voith, Guest Services / Front Office at Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel
Responded 27 Oct 2022
Dear Mike D, Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND-NW DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do love how close we are to great restaurants and an historic area of the city. We hope that you will give us the opportunity to serve you again in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joan F wrote a review Aug 2023
Venice, Florida169 contributions250 helpful votes
5.0 of 5 bubbles
I don't normally consider HI Express to be the height of luxury, and this hotel wasn't completely that laudable, but close. The employees were all wonderful. They even had someone continually at the breakfast buffet to answer questions and refill promptly. The room was large, clean, quiet and very comfortable. Free parking! I actually searched for that as some of the other downtown hotels had high price tags for parking. There was a great Italian restaurant across the street, Fillmore Trattoria. This was a perfect home base for exploring Portland in a safe, calm area.
Read more
Date of stay: August 2023
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yvonne wrote a review Mar 2022
3 contributions4 helpful votes
5.0 of 5 bubbles
We stayed for one night and enjoyed our stay very much. Staff was friendly and helpful. Beds were great and pillows also. Sheets soft. We got a cot for our son and it wasn't comfortable enough for me (could feel springs) but fine for a youth. Different types and sizes of pillows. We used the pool and hot tub and enjoyed it. Breakfast was great for a free hotel breakfast. There was hot food (cheese omelette, bacon, biscuits and gravy- not made to order but hot), typical fridge stuff (hardboiled eggs, chobani yogurt, milk), pancake machine (tasty), lots of different kinds of oatmeal (incl a healthy option, Bob's Red Mill w flax and chia, without sugar!), fruit, warm cinnamon buns, bagels, cereal, etc. Coffee was mediocre according to my husband but I thought it was fine. I was impressed with the range of flavored creamers. I liked the reading room by the reception area with comfy chairs, books, and a roaring fire.
Read more
Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tristan R wrote a review Jan 2021
1 contribution
5.0 of 5 bubbles
This hotel was excellent. The location is very nice, close enough to downtown but not so close that it's overpriced. Free parking and breakfast are a real money saver in the area as well. The front desk staff and cleaning staff are amazing and are ready to help in any way they can. The room was cleaned perfectly when we arrived, and the amenities are nice. Overall, the hotel is a really good deal!
Read more
Date of stay: December 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: West side rooms below floor three are facing a wall, unfortunately.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
teresitalovestogo wrote a review Feb 2020
Seattle, Washington34 contributions25 helpful votes
4.0 of 5 bubbles
This Holiday Inn is a gem. It's close to both downtown and my fave area of Portland, NW 23rd. Staff are lovely and our room was very clean. Breakfast was a surprise-we didn't expect the quality and quantity of choices and the friendliness of the staff. The room was spotless and huge. We didn't experience any noise problems despite being by the freeway. We'd stay again in a minute!
Read more
Date of stay: February 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Exp... N, Manager at Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel
Responded 12 Feb 2020
We agree, NW 23rd, is our favorite place in Portland, too AND spending time with you was such a pleasure. Nothing delights us more than hearing that our staff was attentive to your needs! We trust that your positive review means you'll be frequenting Holiday Inn Express & Suites Portland-NW Downtown in the future. We sure hope so! - Hotel Relations
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Krystal M wrote a review Feb 2020
Evansville, Indiana34 contributions5 helpful votes
5.0 of 5 bubbles
We have always stayed downtown proper when in Portland but we'll be staying here from now on with kids. Free breakfast free parking and a pool (the downtown hotels don't have any of those and with kids this is so much better. Also downtown is just over a mile and there's plenty up here to do and eat too). The staff had all been super awesome. Front desk helpful in getting us in an extra night, breakfast staff wonderful and friendly. And we're just blown away with housekeeping! So friendly and helpful and when they cleaned the room for us they arranged my kids toys around the room. Set the stuffed animals up in the beds and everything, so cute! We were super excited to be back after Omsi. I will stay here EVERY time I come with the kids! Great job everyone! I wish I'd caught someone's name on the staff so I could mention each personally. But everyone working the day shift on Sat Feb 1 deserves a bonus!
Read more
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Exp... N, Guest Relations Manager at Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel
Responded 5 Feb 2020
Hello Krystal M, WOW, thank you so much for the outstanding review of our property, Holiday Inn Express NW Downtown Portland and the delighted compliments to our Housekeeping Staff! We will surely pass along your kind words to our February 1st, staff that day. We hope very much to have the opportunity to host you and your kiddos again very soon, if your travels bring you back to Portland! -Hotel Relations
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa A wrote a review Oct 2023
Elk Grove, California30 contributions2 helpful votes
5.0 of 5 bubbles
My family & I stayed at this hotel for 5 days this past week while visiting family in Portland. Overall, great experience: friendly & helpful staff; rooms are a little dated, but are roomy and clean. Beds very comfy and we appreciated the little kitchenette right in the room! Breakfast was decent and the workout room was also a plus. Only suggestion there would be to add a fan to get some air moving as it gets warm with the pool right there. Best feature though is the location! Easy on/off the freeway and tons of restaurants and shops right on 23rd. This will be our place to stay in Portland moving forward!
Read more
Date of stay: October 2023Trip type: Travelled with family
Room Tip: Great location, free parking!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
396george1967 asked a question Oct 2017
Los Angeles, California11 contributions21 helpful votes
is a key card required to use the elevator
Answer from Larry W
Walla Walla, Washington29 contributions2 helpful votes
No card key required to use elevator
Answer from NorCal_Prof
Sacramento58 contributions43 helpful votes
It's in the Alphabet District, which is walking distance to downtown, about 15 minutes with children. I chose to stay here rather than in downtown because this hotel had free parking, was next to the freeway, was on the public transport lines (bus and streetcar) and was in an interesting part of town. In 4 days, we used the car only once. We walked downtown each day and all over the Alphabet District.
blmiller01 asked a question Aug 2015
Moscow, Idaho
How far is it to the Portland Art Museum?
Answer from Jeff A
Sugar Land, Texas352 contributions124 helpful votes
By Googling it, I found its 2.2 miles/5min drive away. For the price/value/location, it's a great hotel, and a couple blocks from a popular street w restaurants, etc. Enjoy!
Nathan asked a question Jul 2015
California3 contributions2 helpful votes
How far is it to downtown? How expensive for a taxis?
Answer from GolfGuy2013
Victoria, Canada179 contributions46 helpful votes
I took the streetcar to downtown. You can catch one about 4 blocks from the hotel. It was about 10 minutes to downtown. If you went by cab, it would be a little faster.
YanJing Jiang wrote a tip Mar 2024
Shanghai, China25 contributions66 helpful votes
5.0 of 5 bubbles
"Nothing."
Read full review
Lisa A wrote a tip Oct 2023
Elk Grove, California30 contributions2 helpful votes
5.0 of 5 bubbles
"Great location, free parking!!!"
Read full review
Lin wrote a tip Jul 2023
Los Angeles, California2 contributions
5.0 of 5 bubbles
"Underground gated parking is available for additional $20 per night."
Read full review
Tristan R wrote a tip Jan 2021
1 contribution
5.0 of 5 bubbles
"West side rooms below floor three are facing a wall, unfortunately."
Read full review
Phil wrote a tip Aug 2020
4 contributions
5.0 of 5 bubbles
"The rooms with a balcony are worth the extra money."
Read full review
Not the right property for you?
There are more places to choose from in the Portland area.
PRICE RANGE
RM 688 - RM 941 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express portland downtown hotel portland
LOCATION
United StatesOregonPortlandNorthwest District
NUMBER OF ROOMS
90
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HOLIDAY INN EXPRESS & SUITES PORTLAND-NW DOWNTOWN, AN IHG HOTEL (R̶M̶ ̶6̶4̶4̶) RM 596: UPDATED 2024 Reviews, Price Comparison and 64 Photos (OR) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel?
Nearby attractions include Freakybuttrue Peculiarium (0.2 km), Bonnet (0.2 km), and Wallace Park (0.4 km).
What are some of the property amenities at Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel?
Conveniently located restaurants include St Honore Bakery, Stepping Stone Cafe, and Dragonfly Coffee House.
Are there opportunities to exercise at Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel?
Many travellers enjoy visiting Portland Center Stage at The Armory (2.0 km), Old Church (2.7 km), and Japanese American Historical Plaza (2.7 km).
Is Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
All Portland HotelsPortland Hotel DealsLast Minute Hotels in PortlandHotels near Holiday Inn Express & Suites Portland-NW Downtown, an IHG Hotel
Things to DoRestaurantsFlightsHoliday RentalsTravel StoriesCruisesCar Hire