This was our third and probably last stay here. We had a spacious quiet room, but it had issues. First, I'd forgotten that the windows are sealed, which I hate. But on top of that they were filthy, so it ruined the view. The mattress was worn and soft, and collapsed if you sat on the edge. The bedside lamps were too bright, while the shower room light was too dim. The kitchen had only 2 mugs, 2 glasses, 2 plates, 2 forks, and so on - that's absurd. The breakfast buffet was really scaled down. All paper and plastic ware, and way fewer offerings than in the past. And no coffee out during the day.
I can’t recommend it enough. The rooms are so spacious and have everything you need. Best part is the mattress which somehow beats my temperpedic cloud supreme at home as I slept like a baby. There is no noise at this hotel! Just a quiet, clean comfortable stay every single time we are here. Nowhere better in downtown Portland.
We have stayed here about twice a year for the last 15 years, with the obvious gap of the last two COVID years. Returning recently for our latest family visit, we were really disappointed in the decline. To state a few specific reasons: spotty to non-existent wifi service; failing air-conditioning, with two calls for service and still not working, in a hotel where one cannot open windows; poorly organized and ill-trained front desk personnel causing no answer to front desk or "0" several times; dirty parking areas where one pays $39 per day; smokers congregating by the parking entrance so one has to enter through a cloud of smoke; and I could state more. Sad decline and we will not be staying here again.
I made the mistake of booking three nights at this property. I arrived early, around 11 AM, and was sent away, the front desk clerk telling me they had no rooms available yet, but assuring me that she would call me as soon as a room became available. I gave her my number and left. No offer to store my luggage, no hospitality of any kind. Just "you're early, go away." But then no call all day. Nothing. So after 5 PM I attempted to check in using the app. No key was ever generated. I reached out to the hotel over an over again until after 11 PM and got no reply, and finally had to find somewhere else to sleep. Called this morning, got the same unhelpful clerk who tried to make all kinds of excuses as to why she/the hotel utterly failed to do their jobs - comical. All she/the hotel had to do was check me in and assign me a room. They literally had all day to do it. But it proved to be too much for them. They also somehow couldn't be bothered to check their messages yesterday either. For eight hours. Tried to reach the GM but never got a call back from her, either. You should definitely AVOID this hotel - they are terrible, and they literally do not care at all about their guests. (I bet they try to write something in response full of bs and nonsense - should be entertaining)…
Stayed here for 3 nights. While the room was comfortable and its nice to have a full kitchen, there were several things wrong with this property. Never got the wifi to work, and many guests noted the same. One elevator was not working. Parking is expensive and very narrow spaces; they make you sign a special waiver if you park (in effect it says “don’t blame us if you dent your car”) . Ran out of hot water while taking a shower. Toilet didn’t work well. On the positive side, breakfast was good, and they have a nice fitness center and indoor pool. Too many things wrong; can’t recommend.
A comfortable and convenient location for seeing Portland, especially along the Willamette River, downtown, Omsi. For a family with a dog, this is a good place, although with a $30 per day dog fee and $39 per day parking fee, the cost is considerable. The grab-n-go breakfast is adequate, the staffing is light, and there is construction on the entire west side, at this time. I have known this place in pre-pandemic times and it ran more smoothly, which I expect to return in the near future.
I’ve stayed here 3 times. Once for business, once for our daughters 14th birthday with some friends, and once with our two younger children and 14 year old. The people here work hard and are friendly and accommodating. You’re out of the way of right down town, but can get places easily. There’s nice restaurants and coffee shops in walking distance and it doesn’t take long to get downtown. The hotel is quiet. The rooms were clean. The pool and spa and workout room are open again and they have a lot more options for breakfast again. Our kids loved it and we will most definitely stay here again!
Hotel is spacious and modern, but the $39 parking is s ripoff, esp when the only breakfast is granola bars and some fruit as others have said. But wait... HERE is the deal: on-street parking is FREE from 7pm to 8am !!! There is a lot of parking within 2 min walk! So if you are out all day, just park on the street. The next day, put $2 in the meter at 8am and that is good until 10am ( you should get out and sight-see before that, right? ). So, avoid the hotel fee until they bring it down to $15 which would be reasonable. PS: Gym and pool were closed as of Aug 2, 2021.
Terrible experience— go elsewhere! The hotel is extremely run down. Stains on the chair and couch in our suite were the first clues about poor maintenance. The mold in the shower was the second. $39 for parking? And a grab and go breakfast that included a yogurt and a granola bar. Unless you absolutely need to be in this section of Portland, choose the RI Pearl District which is MUCH nicer. I wouldn’t stay here again. Ever.
My husband and I stayed one night for a doctor's appointment less than a mile away. We chose this hotel based on the location and sadly, were quite disappointed. To begin with, our key cards were not programmed properly and the "manager" (per the name tag) who checked us in didn't seem to know the system. She tried charging me for parking though I purposely bought a package deal since it's $39/day without it. The parking structure is EXTREMELY tight, even for a midsize car. The hotel allows animals, which I'm fine with, but we found dog food on our kitchen floor. There was no fan in the bathroom. The bed was lumpy. No water available via drinking fountain, ice machine, water bottles to purchase, etc. The breakfast amounted to water, coffee, apple juice, bananas, oranges, yogurt, and granola bars. We tried using the chat feature via the Bonvoy app and never received an answer after waiting more than 30 min. The balcony was very dirty and the view was of construction. Finally, despite being a non-smoking facility, the 3rd floor hallways smelled of smoke. I would not come back nor recommend.…