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Hilton Garden Inn Portland Airport

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Hilton Garden Inn Portland Airport
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540 Reviews from our TripAdvisor Community

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Showing 530: English reviews
Beverly, Massachusetts
Reviewed 2 days ago NEW

I stayed seven days and asked for my room to be cleaned on day four. I was not disturbed at all, which I appreciated. I was given a choice of free breakfast or bonus points. I chose bonus points since I went to visit family each day. Location was great for shopping and services.

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Helpful?
Thank ednas280
NOBLESVILLE
Reviewed 5 days ago NEW

The hotel was average in most respects. It was clean and OK overall.... pool and hot tub were fine. Restaurant was OK, breakfast was better than lunch. We reserved a king room, but was told none were available on arrival, and was given a room with two queens. The beds were not the best and the pillows were sadly worn....

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Helpful?
Thank Don R
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for your review. I am sorry that we did not live up to the expectations that you have when staying at an Hilton brand. There are many choices to choose from when coming to Portland, so I appreciate you choosing us and hope that you will stay with an Hilton property on your next visit to Portland. Liz

Redmond, Washington
Reviewed 5 days ago NEW

Another excellent stay for this frequent guest... personal attention as always is greatly appreciated.... the front desk remembered that I always request blankets and had them delivered without me having to ask... the waitress remembered that I have a favorite drink!!

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Helpful?
Thank U9536OAdavidt
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for a great review. I am so happy that you enjoy staying with us and noticed that we have a great staff! Liz

Coos Bay, United States
Reviewed 5 days ago NEW

We stay here often and for good reason! Consistent Excellence! Quality service, great food and clean! We stay here often and it is close to the airport! We would recommend this to anyone who is flying in and out of PDX.

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Helpful?
Thank Aron B
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for the great review! See you next time! Liz

Reviewed 1 week ago via mobile

Our family has utilized this hotel numerous times over the past 5 years with great experiences. Unfortunately, this experience was disappointing. The general maintenance seemed to be declining; the toilet handle was broken, the door going outside the hotel didn't latch properly, our blow dryer didn't work and was replaced by one that didn't fit the wall hanger properly so...

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Helpful?
Thank Lorinda M
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I sincerely apologize that your stay with us seemed to be less than satisfactory. The issues that were discussed here are unacceptable and I will be bringing this to the attention of the staff management. Thank you for your feedback. Liz

Lihue, Hawaii
Reviewed 1 week ago

spent my last night at the hilton garden inn near the airport. surprisingly quiet for an airport hotel. the service is excellent like all hilton hotels. the rooms are clean and well maintained. i was too tired from my trip to use the available gym and indoor swimming pool. the location was perfect --- its near the ikea and outlet...

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Helpful?
Thank lyle b
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for your review. I am glad that you were happy with your stay and appreciate the helpful information that you gave the readers. We hope that you will choose to stay with us next time. Liz

Birmingham, Alabama
Reviewed 2 weeks ago

As a multi-year Hilton Honors Diamond member, I have stayed at my share of "airport" properties. This particular property for some reason is extremely noisy. I had a room facing the street and I literally heard every car, truck, and motorcycle that went by all night long. You can also hear everything that happens in the room above you. While...

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Helpful?
Thank Tod A
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for your review. I apologize that you found your room noisy. We are located right on Airport Way, so it is hard to avoid. I always suggest requesting a back side room and we will try to accommodate any request that we can. Liz

Los Angeles, California
Reviewed 3 weeks ago

Average. Room I stayed in smelled terrible and requested to be moved. Amenities such as hand soap was missing when I checked in. You have to pay for coffee in the lobby. The only thing that was complimentary was bottled water and internet. Coffee in room is Keurig.

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Helpful?
Thank X9486OLdianas
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I am sorry that the first room you were in was not up to our standards and yours! I am glad that we were able to move you. We do offer complimentary coffee in the lobby until 10am and after that, per our brand standards, we sell a nice variety of Keurig coffee. I hope that your next stay with...

Fiddletown
Reviewed 3 weeks ago

The Hilton Garden Inn is convenient to the airport and rental cars. The room was nice, but not so well-appointed as other Hilton properties. Buffet breakfast is not complimentary (9.95 per person), but staff was welcoming and offered additional choices. The desk staff were efficient and very pleasant.

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Helpful?
Thank Barbara B
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for your review. We are currently re-modeling all of our guestroom bathrooms and in December will be installing all new carpet in the rooms. I hope that you will come back after the new year to check it out! Liz

Pendleton, Oregon
Reviewed 4 weeks ago

Not happy with my experience, I booked on points and was told I couldn't do any changes because of that and was treated poorly by numerous people at the hotel. Great food was the ONLY plus. they DO NOT let you park and take the shuttle and your vehicle to stay for free.

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Helpful?
Thank Shanna H
HGI01, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I am sorry that you had a negative experience. We strive to provide outstanding service to all of our guests. As it states on our website, our parking for guests over night stays are free and we also offer park and flight packages for those that would like to leave their car here while flying out. However, these packages are...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room

Additional Information about Hilton Garden Inn Portland Airport

Address: 12048 NE Airport Way, Portland, OR 97220-1080
Region: United States > Oregon > Portland
Price Range: RM551 - RM956 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Portland Airport 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Inn Portland Airport Hotel Portland
Hilton Portland
Hotel Style:
#40 Family Hotel in Portland
#43 Romantic Hotel in Portland
#49 Business Hotel in Portland
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Portland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upper floors might be quieter, but the hotel was pretty quiet overall”
 of 5 bubbles mt188, 7 Sep 2016 | Read review
“Get on HHonors so you can check in virtually and request a high floor room.”
  • Comfortable Rest Area
  • Nice Little Mini Kitchen
  • Really Nice Hilton Garden Inn Portland Airport Bed
 of 5 bubbles JosefAK, 31 Aug 2016 | Read review
“I am not sure if a non-Hilton Honors guest has to pay for wifi; we didn't.”
 of 5 bubbles like2Ctheworld, 5 Aug 2016 | Read review
“Get upper floor away from traffic noise”
 of 5 bubbles 532leng, 21 Jul 2016 | Read review
“Try for room at the back of the Hotel for quietness”
 of 5 bubbles C2535EBmichaelm, 7 Jun 2016 | Read review
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