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About
#68 of 215 hotels in Portland
Location
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Value
GreenLeaders Silver level
Experience Unparalleled Comfort and Convenience at the DoubleTree hotel Portland
Welcome to the DoubleTree hotel Portland, your gateway to an exceptional stay in the vibrant Portland Metro area. Our hotel isn't only one of the largest within walking distance to the Oregon Convention Center, the Moda Center, and Portland Memorial Coliseum, but it also offers an array of amenities and a prime location that ensures an unforgettable visit.
Perfectly Situated for Business and Leisure
Our central location means you're just steps away from world-class entertainment, tax-free shopping at specialty boutiques and national brand stores, and of course Portland's renowned culinary scene with its endless dining options.
Convenient Parking
At the DoubleTree hotel Portland, we understand the value of convenience. We offer on-site covered parking in our garage, which is a rare find in downtown Portland.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid public parking on-site
Car park
Paid wifi
Outdoor pool
Restaurant
Breakfast buffet
Snack bar
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English
Location
66Somewhat walkable
Grade: 66 out of 100
34Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
1000 NE Multnomah Street, Portland, OR 97232
Getting there
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My family traveled from out-of-state and stayed at the Double Tree in Portland for 3 nights. We chose this hotel based on reviews and the fact it had a pool. It was going to be 74 degrees ever day we were there and my children were very excited especially since we were coming from 15 degree weather. Our flight was delayed so we arrived very late the first night. I called the hotel before arriving and let them know we were going to have a late check-in and requested a couple items. The Good: Staff was friendly The Bad: - The pool was closed for the season. No one informed me of this even after multiple phone calls to the hotel. Needless to say bit the kids were extremely disappointed. - At approximately 5am, the bathroom flooded with soapy water and bubbles. It came out of the toilet and bathtub, covered the entire floor and flooded out of the bathroom. I called the front desk who presented several options while speaking so fast it was hard to understand. All the options she presented needed to happen (maintenance come fix the issue and move rooms were the top two). It was offered that the family could come down to the lobby and use the bathroom while the issue was being fixed BUT the maintenance personal would be there for hours. Not a valid option at all. I had to ask to change rooms several times. Not having reasonable access to a bathroom was a big problem especially with kids. We had to go down to the lobby and get the new keys. - We requested compensation for the major inconvenience and moving rooms after being at the hotel for less than 6 hours. We were offered free breakfast for the three days we were there. Being that breakfast closed before we were even wake after a night like we had, of course we couldn't use it the first day. The second day the girlfriend and I use the voucher. We couldn't use it the last day either since we had an early flight thus an early check out time. Out of a possible 12 meals valued at $21 each for the buffet, we used 2 meals. We couldn't use 8 of them. All this was explained to them from the beginning but it didn't matter. When I brought this up at check out I was offered $50 off the total bill. Not even close to the same value. I saw the final bill but then noticed more charges after that on my account. Not good at all. - No refrigerator or microwave in the rooms. We were told after our arrival that they had to be requested separately. This is very odd. - Paying $27 per night for parking but the hotel stating they're not responsible for anything that happens to your vehicle. Then what am I paying for? Basic security should be provided for that cost. - I requested extra pillows and blankets for my kids but never received them. I requested this before arrival and after our arrival. We were so frustrated and exhausted at this point we didn't want to try anymore. - This is not in the hotels control but another reason we choose this location was its proximity to the mall. Kids like to shop. Well, it was the worst mall we have ever been to. It's mostly empty and the options that were there we not good. Overall, not a good experience. We decided we will be choosing a different hotel next time we travel to Portland. It was nice they attempted to compensate but their attempt was poor. …
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jasmine Marquardt, Owner at DoubleTree by Hilton Hotel Portland
Responded 29 Oct 2023
Hello. Thank you for sharing such a detailed review of your recent stay. We're genuinely sorry to hear about the numerous issues you encountered during your visit. Your feedback is invaluable, as it helps us identify areas that need improvement. It's disheartening to hear about your disappointment with the pool closure and lack of information provided beforehand. Regarding the bathroom flooding, we apologize for the inconvenience and understand how disruptive this could be, especially with young children. It seems like our response was not as prompt and efficient as it should have been. Your additional concerns about the lack of room amenities like a fridge or microwave, parking fees, and failure to provide requested pillows and blankets are all being taken seriously. Rest assured, these issues will be addressed internally. Thank you for being a valued guest, and we hope you'll reconsider staying with us in the future to experience the improvements we're committed to making.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We were a little concerned about spending three nights here after a terrible experience at the Doubletree in Bend, but fortunately this property was vastly better. Got a quiet and clean room up on the 14th floor with a good view of the city and a small balcony that allowed us to air out the room every day. Beds were comfortable, desk provided ample space to work and liked having a small area outside the bathroom with mirror and shelf for storage. Nice strong wifi signal was much appreciated. The one thing we missed having was a refrigerator, as we were carrying wine and cheese with us and had to be creative with the ice bucket to keep it cold. Never had breakfast at the property so not sure how it was, but the bartenders in the evening at the restaurant were very friendly with recommendations for beverages. Front desk staff was friendly the few times I was in need of something. Too cold to use the outdoor pool, but the fitness center was spacious and served our needs well. Location was close to public transportation and walkable to several decent restaurants along with a shopping mall with an ice skating rink. Main reason I didn't give it a 5 star review is the lack of refrigerator in the room and the fact that Hilton still isn't doing housekeeping. All of the smaller properties we stayed at during our 3 weeks in Oregon had brought it back, and while I don't need it every day once during a stay would be nice. Overall a good hotel, and we would consider it again if we find ourselves in Portland.…
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Date of stay: June 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jasmine Marquardt, Owner at DoubleTree by Hilton Hotel Portland
Responded 7 Jul 2022
Hello. Thank you for taking the time to tell us about your experience. We appreciate your feedback about the refrigerator and housekeeping and so we have sent this to our Executive Team to help guide decisions that are made to improve our hotel. Thank you for choosing us. We hope to welcome you back and win your heart in full!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First trip to Portland so did not know what to expect. The hotel is in a convenient area but it is not the nicest. Front door closes at about 9pm and it had a guard behind the front desk. Hotel is trying but room size is dated. Main area of hotel is dated and restaurant was very disappointing. Not many eateries around and Portland seems depressing around the hotel.
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jasmine Marquardt, Owner at DoubleTree by Hilton Hotel Portland
Responded 22 Sept 2023
Hello. Thank you for your feedback. We're pleased our location was convenient for your Portland visit, but we apologize for not meeting your expectations in other areas. Security measures are in place for guest safety, and we're sorry if this caused discomfort. We're also reviewing options to update our property and dining experience based on valuable input like yours. We'd love another chance to make your next stay more enjoyable.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I noticed some prior negative reviews for this location but that wasn’t my experience. I had a nice big room on 7 th floor. Clean and comfortable. Fast elevator. A great breakfast buffet. A nice park across street but there were some I assume homeless men behaving erratically so I stayed away.
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jasmine Marquardt, Owner at DoubleTree by Hilton Hotel Portland
Responded 18 Sept 2023
Hello. Thank you for sharing your experience! We're delighted to hear you enjoyed your spacious room and the breakfast buffet. Your comfort and satisfaction are important to us. We also appreciate your observations about the park across the street. Your safety and well-being are our utmost priorities. Looking forward to hosting you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst place to stay EVER, do not waste your money! They are gross and very unethical!!! They stole my money and our whole soccer team stays there. Our games got cancelled due to smoke from fires and the players couldn’t play. They would not refund us although they sent the entire team the link to stay there. Sara Hohler in the accounting dept was so rude and doesn’t give a crap that it was an emergency cancel. The manger Robert is even worse, I called him and so did the head of the Timbers and he never called me back after calling over 10 times. I also emailed him several times and no response; he can care less. They stole my $205 for never staying there and won’t refund it although 3 of their employees said I would be refunded in 7-10 days then when I checked, I got ridiculed. It’s not about the money. It’s the principal and I thought that was what Hilton stands for, I guess not!! This place is horrible as we stay all over for traveling soccer and no other hotel has ever done this to our family.…
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Weston, General Manager at DoubleTree by Hilton Hotel Portland
Responded 11 Oct 2023
Hello cassied354, I just started as the new general manager at DoubleTree Portland and I'm so sorry for the poor experience. I would like to make it right and try to regain your trust. Will you please get in touch with me so I can identify your reservation and rectify the situation? My email dweston@portlanddoubletree.com and my direct line is 503-331-4914. Thank you for your time. David Weston General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was unable to help us with our reservation that was booked thru Hotwire . Booked a king room and was charged for one but according to reception they only received a booking for a double room . Unfortunately it left a bad feeling of getting ripped off by Hotwire and the hotel . Just ruined our stay
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Never book with hotwire
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Weston, General Manager at DoubleTree by Hilton Hotel Portland
Responded 11 Oct 2023
Dear holidayref45, My name is David and I just started as the new general manager at DoubleTree Portland. I'm very sorry for the bad experience and I want to make it right. Since I can't identify your stay from here, please reach out to me at dweston@portlanddoubletree.com or call my direct line at 503-331-4914. I will figure out a way to make it up to you. If we can't refund your Hotwire charge then I'll get you a complimentary stay to use here next time. Thank you, David Weston General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I traveled to PDX for work and chose to stay at the DoubleTree Hilton in downtown Portland. The hotel's appearance was impressive and easy to spot. Despite driving with my family, I appreciated the proximity to public transportation, especially the train to PDX. The Hiltons app allowed for convenient online check-in with a digital key, even for parking. My room on the 11th floor had a requested balcony, providing an incredible view of downtown Portland. The balcony was small, suitable only for standing. The spacious room featured two queen beds, a microwave, and a mini fridge. Initially, the TV remote had a low battery, quickly replaced by a call to the front desk. The main restaurant in the lobby was under renovation, but an alternative was available. Food was a bit pricey, leading us to explore other dining options nearby. Unfortunately, the hotel bathroom seemed aged compared to other DoubleTree Hiltons I've stayed at. The toilet had a persistent dark ring, and the bathtub was clogged. The bathroom door also displayed unclean streaks. A drawer of snacks posed confusion, but the front desk clarified they weren't included with the room. I worried this might indicate overall cleaning oversights. Despite a "do not disturb" sign, housekeeping knocked early one morning, raising questions about privacy. I inquired about late checkout, learning I had to wait until the day of departure for a decision. An early morning message granted a 2 PM checkout and requested pictures of room issues for their cleaning crew. The hotel's location was convenient, both for my work travel and dining options outside. However, I'm uncertain about rebooking due to cleanliness concerns.…
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Date of stay: August 2023Trip type: Travelled on business
Room Tip: Parking is $27.00 a night
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from David Weston, General Manager at DoubleTree by Hilton Hotel Portland
Responded 11 Oct 2023
Dear FarAway, My name is David and I'm the new general manager at DoubleTree Portland. Glad to know so much of your stay went well but I am so sorry for the cleanliness issues faced in our hotel. I am working hard with our housekeeping team to overcome challenges and ensure a positive experience for all our guests. If you'll allow us. we'd very much like to make it up to you with a complimentary stay on your next visit to Portland. Please email me at dweston@portlanddoubletree.com or call 503-331-4914 and I will take care of you. We look forward to regaining your trust. Thank you, David Weston General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For the price of this hotel, the accomodations are TERRIBLE. Here right now for a soccer tournament. I would never book to stay here again. You have to pay an extra $27 to park. There are NO microwaves or mini fridges in the rooms. Not even a common access microwave on the floor. Ice machine on our floor is broken. Tried to turn on the TV and it said no/weak signal. Called for help and they said they would send someone up. 20 minutes later, still no one so called again. Was put on hold. My husband looked behind the TV and it wasn't even connected. Stay somewhere else if you can.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Don't stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jasmine Marquardt, Owner at DoubleTree by Hilton Hotel Portland
Responded 8 Aug 2023
Hello. Firstly, I would like to extend our sincerest apologies for the issues you faced during your stay. We understand the importance of ensuring our guests are comfortable and have access to all the amenities they expect, especially during a special event like a soccer tournament. It's concerning to hear about the difficulties you experienced, from the TV connection to the lack of microwaves and mini fridges, as well as the broken ice machine on your floor. We will address these with the respective departments immediately to prevent such inconveniences for our future guests. Regarding the parking fee, we aim to provide competitive rates for our area, but we understand your frustration and will take your feedback into consideration when evaluating our pricing. Your feedback is invaluable, and we truly regret that we did not meet your expectations. We are dedicated to improving our services and ensuring our guests have a pleasant experience. Thank you for sharing your feedback, and we hope to have another chance in the future to provide you with the level of service and comfort you expect from us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AC barely works (set at 68 in the room but had to remove bedding to sleep with just a sheet). coffee in the lobby, no TP in the room on arrival, staff less than helpful with directions. Not a great experience. Wish I’d stayed at Marriott
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Date of stay: July 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from David Weston, General Manager at DoubleTree by Hilton Hotel Portland
Responded 11 Oct 2023
Hello shirleyh and thank you for sharing. My name is David, I'm the new general manager at Portland DoubleTree and I'm very sorry we let you down. My understanding is that the hotel had an AC issue in July that has since been resolved. Regardless, to make that right along with the other things you mentioned, I'd very much like to take care of you on your next visit to Portland. Will you please reach out to me? Email is dweston@portlanddoubletree.com and direct line is 503-331-4914. I hope to hear from you soon and again I am sorry. Thank you, David Weston General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible experience. We spent a week here and were told they would only clean our room twice..They skipped the second cleaning despite being asked 4 times! We heard nothing but excuses as to why everything was subpar. Restaura food is completely subpar. Front desk staff is rude and unaccommodating. Managers are useless . Will NEVER stay at another Doubletree again nor Hilton. Besides all of this the hotel is outdated. At nearly $200/night this is unacceptable.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: There’s very little you can walk to from this location and the restaurants here are terrible,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jasmine Marquardt, Owner at DoubleTree by Hilton Hotel Portland
Responded 18 Jul 2023
Hello. We apologize for the experience you had at our hotel. Your concerns about the room cleaning, restaurant food, staff, and outdated facilities are noted, and we are truly sorry for the inconvenience. We'll take your feedback seriously and work on improvements. Thank you for sharing your thoughts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$118 - US$141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton portland hotel portland, doubletree portland, portland doubletree
LOCATION
United StatesOregonPortland
NUMBER OF ROOMS
477
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Claim Your ListingDOUBLETREE BY HILTON HOTEL PORTLAND: UPDATED 2023 Reviews, Price Comparison and 701 Photos (OR) - Tripadvisor
Frequently Asked Questions about DoubleTree by Hilton Hotel Portland
Which popular attractions are close to DoubleTree by Hilton Hotel Portland?
Nearby attractions include Lloyd Center (0.3 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Portland?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Hotel Portland?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at DoubleTree by Hilton Hotel Portland?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Portland?
Conveniently located restaurants include Stanford's Restaurant and Bar, MrBeast Burger, and Gather Food & Drink.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Portland?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel Portland?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Hotel Portland?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Hotel Portland offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Hotel Portland?
Many travellers enjoy visiting Portland Center Stage at The Armory (2.2 km), Old Church (2.9 km), and Japanese American Historical Plaza (1.3 km).
Does DoubleTree by Hilton Hotel Portland have any great views?
Yes, guests often enjoy the park view available here.