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All reviewscommercial streettrader joeswafflesfront deskbreakfast roombiscuits and gravycinnamon rollsdouble sinksgreat pillowsstores and restaurantshotel is cleanstay there againhard boiled eggsmicrowave and fridgesitting areacoffee makerindoor pool
We stayed two nights in December and found the staff friendly, the rooms spotlessly clean and the breakfasts to be far above the norm. The malted waffles were delicious and the woman working in the breakfast room was so friendly and helpful we tipped her...More
Beautiful, clean large room. Comfy king size bed. Rejuvenating shower. Our dogs loved the "backyard." Adjacent to Petco, Rite Aid and Trader Joe's! We still have one more night here but I'm giving this place top rating NOW!
Thank Julie W
Response from Michelle D, General Manager at Phoenix Inn Suites SalemResponded 23 September 2017
Thank you so much for your review! It's great to hear you (and your dogs!) enjoyed your stay. We look forward to welcoming you back next time you're in Salem.
We gathered as a family at this hotel and members of our clan really enjoyed our stay at this wonderful place. We had an slight issue with a leaky shower knob in our room and we feared a stern lecture or maybe even an argument...More
Response from Michelle D, General Manager at Phoenix Inn Suites SalemResponded 1 week ago
Wow! Thank you for your excellent review, we're so glad you enjoyed your stay! I will make sure to pass along your kudos to the staff. We look forward to welcoming you back next time you're in Salem.
First why it doesn’t get 4 or 5 stars:
This hotel is old, the area appears a little sketchy, and the breakfast is just ok.
Each person at the front desk was knoweledgable, friendly, and accommodating. Suzanna in the breakfast area is a...More
Thank Kae P
Response from Michelle D, General Manager at Phoenix Inn Suites SalemResponded 2 weeks ago
Thank you for your review and the kind words about our staff, they truly are wonderful and work incredibly hard to make sure our guests enjoy their stay. It's great to hear you appreciated the amenities around the hotel, water pressure and the...More
From the beginning this hotel experience was first rate. I called for a reservation and a young man politely ask for my phone number so could he call me back as he was helping another customer and indeed he did in less than 7 or...More
Thank Bill F
Response from Michelle D, General Manager at Phoenix Inn Suites SalemResponded 3 weeks ago
Thank you for your review! We're glad you enjoyed your stay and took notice to our wonderful staff. I'll make sure to share your kind words with everyone. We look forward to welcoming you back next time you're in Salem.
Response from Michelle D | Property representative |
The is a shuttle service called Hut Shuttle. I operates out of the Red lion which is located right off I5. They have scheduled times and you do need to book ahead. It is a nice form of transportation to and from the airport... More
The is a shuttle service called Hut Shuttle. I operates out of the Red lion which is located right off I5. They have scheduled times and you do need to book ahead. It is a nice form of transportation to and from the airport. From the Red Lion you would need to take a cab To the Phoenix Inn. We are not far from the Red Lion. The Hut Shuttle contact number is 503-364-4444
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"There are suites that have divided bed room areas and also a few older rooms that still has a Jacuzzi in them."