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Phoenix Inn Suites South Salem

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#7 of 23 Hotels in Salem
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238 Reviews from our TripAdvisor Community

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Showing 236: English reviews
Reviewed 1 week ago via mobile

Very nice and friendly staff. Facility is dated and worn. Room was comfortable but there was a short in the bathroom outlet , cracks in bathroom counter, and holes in walls where once there may have been pictures.

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Helpful?
Thank Lundie C
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Lundie C, Thank you for your review. We are happy to hear you enjoyed our friendly staff and found the room comfortable. Since we recently renovated the property we were very disappointed and surprised to hear the issues you listed in your review. We researched the room you were in and were unable to find the specific areas you pointed...

Roseburg, Oregon
Reviewed 3 weeks ago

I have never been disappointed with the quality of my stay at any Phoenix Inn. This one was no exception! Easily the best complimentary breakfast I have ever had! The room was very large and well equipped with all the amenities. The place was spotless! Right next to a ton of shopping options and almost shares a parking lot with...

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Helpful?
Thank FifthRib
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

FifthRib, Thank you for your review and your continued loyalty! It's great to hear you enjoy our breakfast, accommodations, cleanliness and location. I am sorry to hear your comments about our outside areas for pets, on the east side of our building we have a decent size grassy area for our four-legged guests. The next time you come to stay...

Sweet Home, Oregon
Reviewed 4 weeks ago

Arrived at the hotel Saturday evening! Was greeted by friendly hotel staff ! Checked in promptly and took the elevator to the third floor. The room was nicely appointed,in fact I had a great sleep ! No noises to wake me till the AM. It would be superb if someone could figure out how to keep doors from slamming shut...

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Helpful?
Thank mcirillo52
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

mcirillo52, Thank you for your review. It's great to hear you enjoyed our friendly staff and accommodations, I will make sure to share you feedback with our staff as well as discuss ways to improve the noise issue you mentioned. We look forward to welcoming you back next time you're in Salem.

Reviewed 4 weeks ago via mobile

I have stayed at several of these locations. This is by far my least favorite. The air conditioner was VERY noisy. The breakfast only offers hard boiled eggs as a protein when the others had more options like sausage patties. Rooms are less impressive as well.

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Helpful?
Thank dposalski
Pendleton, Oregon
Reviewed 31 October 2016

We stayed one night for business purposes, and we were given rooms on the first floor. My room was clean, but it had a slight, aged smell. People walking on the main floor could be heard clearly. The rooms are large, and there was nothing wrong with accommodations other than the smell and being in the basement. Generally, I expect...

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Helpful?
Thank Velda A
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Velda A, Thank you for your review and feedback, I'm happy to hear you found your accommodations clean and comfortable. I am sorry to hear you found your room to have an odor to it and will make sure to discuss your feedback with the staff. Thank you again for your review.

Tacoma, Washington
Reviewed 31 October 2016 via mobile

My grandson and I stayed here 2 nights to attend the Oregon Ducks game in Eugene (all decent hotels in Eugene sold out) I'm thankful I chose to stay here! This hotel is clean and updated. The staff was friendly. The beds are comfortable with lots of pillows! The only reason I can't give 5 stars is because the walls...

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Helpful?
Thank Deb B
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Deb B, Thank you so much for your review! We're so happy you enjoyed your stay. It's great to hear you appreciated the comfortable bed/pillows, clean property and friendly staff. We look forward to welcoming you back next time you're in Salem.

Mazatlan, Mexico
Reviewed 24 October 2016

Great staff, professional, friendly, and go out of their way to be helpful and make you feel like it is home. Awesome breakfast selection and like the extended hours. Love the cookies too! Clean quiet, close to shopping. Very convenient. We have stayed here many times and will stay here again when we are in Salem. Highly recommend this hotel.

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Helpful?
Thank phyllisinjoy
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

phyllisinjoy, Thank you so much for your review! We are grateful to be your choice hotel when traveling to Salem! I will make sure your kind words are shared with the staff. We look forward to welcoming you back in the future. Thank you!

Buffalo, New York
Reviewed 20 October 2016 via mobile

Greeted warmly with fresh baked cookies! Very nice staff, gave us good suggestion for dinner (Half Penny). Easy to use laundry and not expensive (1.00). Decent breakfast, served till 10, comfie beds, double sinks ( love that ) clean. Highly recommend !

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Helpful?
Thank CARLYBuffalo_NewYork
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

CARLYBuffalo_NewYork, Thank you so much for your excellent review! We truly appreciate your feedback and are happy to hear you enjoyed your stay! I will make sure to share your kudos to the staff. We look forward to welcoming you back the next time you're in Salem.

Grand Rapids, Michigan
Reviewed 16 October 2016

Excellent service! You are welcomed the very minute you walk in. Everyone is always very nice! Breakfast room is wonderful, Susanna works during the week she is wonderful! The rooms are nice size, with comfortable seating, great pillows & bedding, great tub shower and double sinks. Coffee maker, microwave and refrigerator in the room make it nice. Several great places...

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Helpful?
Thank TheresaandKerry
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

TheresaandKerry, Thank you so much for your review! We are so glad you continue to use us as your Salem hotel choice! We appreciate your comments and look forward to welcoming you back next time!

Reviewed 8 September 2016

This hotel went out of their way to get us rooms, great breakfast, the girls said awesome water pressure in the showers. Highly recommend for sports teams to stay here. The hotel is also placed away from busy side of town. Restaurant options are close to hotel.

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1Thank Christian D
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Christian, Thank you so much for your excellent review, we really enjoyed having your team stay with us! We hope to see you again in the future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Phoenix Inn Suites South Salem

Address: 4370 Commercial St SE, Salem, OR 97302
Region: United States > Oregon > Salem
Price Range: RM388 - RM576 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Phoenix Inn Suites South Salem 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Phoenix Inn Suites South Salem Hotel Salem
Phoenix Hotel South Salem
Hotel Style:
#5 Family Hotel in Salem
#8 Business Hotel in Salem
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Inn Suites South Salem staff and other travellers.
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Questions? Get answers from Phoenix Inn Suites South Salem staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book on the first floor as it is below ground level.”
 of 5 bubbles 66veldaa, 30 Oct 2016 | Read review
“Anywhere except by the elevator but even that wasn't very noisy as we stayed there once too.”
 of 5 bubbles phyllisinjoy, 23 Oct 2016 | Read review
“Rooms are nice on the 4th floor.”
 of 5 bubbles TheresaandKerry, 15 Oct 2016 | Read review
“Upper floor!”
 of 5 bubbles Z06Traveler, 7 Sep 2016 | Read review
“Rooms away from Commercial Street.”
 of 5 bubbles jav9206, 23 Jul 2016 | Read review
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