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The Grand Hotel in Salem

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#3 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersPlatinum level
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1 room 2 adults 0 children
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The Grand Hotel in Salem
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553 Reviews from our TripAdvisor Community

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Showing 546: English reviews
Anchorage
Reviewed 5 January 2017

Stayed here in August. Absolutely everything was perfection, from the incredibly polite, genuinely warm and friendly front desk staff, to the cleanliness and quality of the room, to the quality and variety of the food at the free buffet breakfast. Our stay lasted four days, and during that time, we had a chance to interact with several front desk staff...

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Helpful?
Thank CrowdAvoidance
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear CrowdAvoidance, Thank you for the very thoughtful review, I'm so glad that you didn't forget about us. I will be certain to share your compliments for the staff at our next Employee meeting, we pride ourselves on hiring people that have outstanding guest service skills that we can teach to be capable hoteliers. Many of our staff have ascended...

San Diego, California
Reviewed 4 January 2017

The Grand was a pleasure to stay at. The reception and lobby area are beautiful. Loved the snickerdoodle cookies in the afternoon. Staff was attentive and professional. My room was immaculate. I stayed in room 541. No view but quiet. Hot breakfast was very nice. Great visit.

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Thank Dianne V
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Dianne V, Thank you for the wonderful compliments, we are so happy that you found us and hope to host you for many future holidays. Scott Snyder General Manager

Irvine, California
Reviewed 3 January 2017

This very nice hotel is located in the core of Salem, very close to a ton of shopping and restaurants. Staff is very friendly and the rooms are large and comfortable. We had a "king suite" which is sort of between king bed room and normal suite -- no separate bedroom with door that you would usually expect in a...

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Thank Todd J
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Todd J, Thank you for the kind words for the staff and location. We are happy that you discovered our hotel for your visit! Scott Snyder General Manager

New Britain, Connecticut
Reviewed 1 January 2017 via mobile

Beautiful clean hotel with very friendly staff. Free parking under hotel. Free buffet breakfast and lovely breakfast staff person who was very attentive. Room was clean and in very nice condition. Would definitely recommend this to friends and would definitely stay there again.

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Thank Leo S
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Leo S., Thank you for the wonderful comments and compliments. We are so happy that you found us and hope that you'll return for future visits. Scott Snyder General Manager

Seattle, Washington
Reviewed 29 December 2016

Great accommodations for the entire (large) family. Our room was perfect. Clean and relaxing. One of if not the best hotel to stay at in Salem, OR. It is located within walking distance to small shops and specialty shopping.

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Thank johneU5604AP
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear johneU5604AP, We are so happy that you discovered our hotel! Thank you for the very nice comments. There are very exciting developments planned for downtown to help continue the vibrancy. Scott Snyder General Manager

Cascade Locks, Oregon
Reviewed 28 December 2016 via mobile

This was are first visit December 24th thru 27th 2016 and it was awesome! When I found out in September that my mom was still remodeling her house and there wouldn't be enough room for my wife, brother in law, and self I immediately started looking for a place to stay. My sister suggested we stayed here and Im glad...

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Thank OCRYAN
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear OCRYAN, Thank you so much for the praise! I will be sharing your comments with our team at our next All Employee Meeting, the staff gets such a charge out of these types of recognitions for what we hope is "normal" but we realize it does take a group of very caring and engaged people. I'm glad you found...

Klamath Falls, Oregon
Reviewed 9 December 2016

We found this Hotel though Tripadvisor while visiting Salem, Oregon due to an illness/death in the family. Fortunately for us, the Grand Hotel offers a very good discount to people who have come to Salem due to a family member being in the local hospital, or else we would have had to stay in a lesser hotel. I cant thank...

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Thank Brian W
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Brian W., We are so very sorry for your family's loss. We do hope that you are able to revisit our community when you will have a chance to perhaps enjoy some of the attributes that Salem has to offer. Our condolences, Scott Snyder General Manager

Reviewed 6 December 2016

This new grand hotel is conveniently located next to the convention center and the Historical District with great shopping and restaurants. The lobby is impressive and the courteous staff attentive. The rooms are a nice size and comfortable, but rather plain. What makes up for it are the onsite amenities including Bentley's restaurant, free underground parking, and a very nice...

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Thank Mark H
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Mark H., Thank you for the compliments for our staff. I'm so happy that you commented about the Fitness room, we just did a pretty significant upgrade to the equipment and it is exciting to see the positive affirmation. We hope to host you again in the future, Scott Snyder General Manager

Vancouver, WA, USA
Reviewed 3 December 2016 via mobile

Being in hotels about 100 nights per year I would put this hotel in my top 10 for sure. I cannot think of anything missing in my room or anything to change. The separate sitting area was an extra most standard rooms don't have.

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Thank golfnut71952
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear golfnut71952, It sounds like you chose one of our Suite category rooms, I really like the layout of these as well and appreciate hearing from such a seasoned traveler (100 nights per year) that the extra space is comfortable. Happy holidays, Scott Snyder General Manager

Salem
Reviewed 26 November 2016

All most new, a special place to eat and stay the night in the capital city of Oregon, its a little on the spendy side, but well worth the extra cost. In the down town area of Liberty St. If you stay there you will not feel bad about it the next day.

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Thank Gabriele R
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Gabriele R, Thank you for the wonderful comments, we are so happy that you found us and we look forward to any return visits that you may be making! Scott Snyder General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Oversized, Well-Appointed, and newly renovated Hotel Accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon! ... more   less 

Additional Information about The Grand Hotel in Salem

Address: 201 Liberty St SE, Adjacent to the Salem Convention Center, Salem, OR 97301-3509
Region: United States > Oregon > Salem
Price Range: RM724 - RM942 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Grand Hotel in Salem 3.5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
Hotel Style:
#1 Green Hotel in Salem
#3 Business Hotel in Salem
#3 Family Hotel in Salem
#3 Romantic Hotel in Salem
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel in Salem staff and other travellers.
2 questions
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Puyallup, Washington
10 days ago
San Francisco, California

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room near the elevator, as it is a long walk to some rooms. The suite is worth the money for the extra sleeping area and privacy.”
 of 5 bubbles 1rialta, 9 Jan 2017 | Read review
“Ask for an upper floor with a street view.”
 of 5 bubbles CrowdAvoidance, 4 Jan 2017 | Read review
“Best night sleep the whole trip”
 of 5 bubbles Msalexhill, 25 Oct 2016 | Read review
“They do have a microwave and a fridge”
 of 5 bubbles TimothyJ746, 18 Oct 2016 | Read review
“upper floors are better as are the rooms to the west and away from Front Street”
 of 5 bubbles joanw8461, 17 Oct 2016 | Read review
5 of 5