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BEST WESTERN PLUS Mill Creek Inn

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#2 of 23 Hotels in Salem
Certificate of Excellence
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1,053 Reviews from our TripAdvisor Community

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Showing 1,051: English reviews
Sacramento CA
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 days ago NEW

I was told there was a "dog area" right outside the back door. I went through the back door, and saw a large paved parking lot, with Denny's across the lot. Some distance away was a small median, about 2' x 5', with grass in it. This is a dog area? Breakfast was included in my room rate, at Denny's... More 

Helpful?
Thank SQ1845
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review

Thank you for your review. You made some great points, and we will work on the improvements that you suggested. We do have a large pet area on the back of our property; I'll make sure the front desk is providing better directions to this area in the future. I hope that you will stay with us again, and give... More 

Tillamook
1 review
Reviewed 6 days ago NEW

We paid a little extra to have a "suite". It was large and well decorated, however it apparently had pets during the previous visit, because we found dog hair and food (dry kibble) in the carpet. Upon checkout, the man at the desk, who was more worried about the civil war football game, didn't seem to care about my issues... More 

Review collected in partnership with Best Western

Helpful?
Thank stevesC1482BC
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review

I'm very sorry to hear about your experience, Steve. We know how important a clean room is to our guests, and I feel terrible that we did not meet the expectations we set for ourselves. Customer service is very important too, and I'll share your experience with our front desk staff. I hope you'll consider staying with us again; I... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

I am struck by the number of 5-star reviews about this hotel. At best, this is a 3-star hotel. It is a hotel that evokes the 1990s period, with zero-to-few updates and maintenance. Plenty of scuffed, marked, and chipped surfaces. It simply has not been updated at all in the last 20 years. Public areas showed their age the most.... More 

Helpful?
Thank Lee W
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review

Thank you for your input, Lee. While we did recently complete a large phase of our renovation, there is still work to be done. We will soon be replacing all of the furniture in the room, and doing a full renovation of our bathrooms. We're very excited to be making these improvements, and hope that you will give us another... More 

1 review
Reviewed 1 week ago via mobile

My family and I checked in this afternoon for a 2 day stay while we are in Salem for a racing event. I booked the hotel over the phone with a Best Western rewards member as I was redeeming a free night with my rewards points and online booking was not available. Upon arriving to the hotel we tried to... More 

Helpful?
Thank Kayla C
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review

Thank you for your review, Kayla. Would you mind contacting me with your information, so I can look up which desk clerk checked you in? Customer service is very important to us, and I will share your comments with our staff. We hope you will give us another chance in the future. Jake Bryant General Manager More 

Petaluma, California
1 review
Reviewed 1 week ago

Great staff, they went out of their way to be helpful and did it with a smile from each of them! Very nice lobby presentation. This was an easy access for our business needs. I would recommend for business and pleasure stays.

Review collected in partnership with Best Western

Helpful?
Thank Pat H
Roseburg, Oregon
1 review
Reviewed 1 week ago

Friendly, clean rooms, nice pool and good location. Free breakfast at Denney's had a good selection to choose from. The team lived the fresh baked cookies and hit chocolate machine! Nice place and I would stay again!

Review collected in partnership with Best Western

Helpful?
Thank 323tracim
Salem, Oregon
1 review
Reviewed 1 week ago

At check in, Ashley did a great job; friendly, outgoing, competent professionalism. I also want to give Monica at the front desk a big attagirl for her help in accommodating a safe and secure area for me to park my pickup/motorcycle trailer. A fellow Army Veteran (didn't get his name) who unofficially works there keeping an eye on parking lot... More 

Helpful?
Thank kcaf47
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review

Thank you for your review of Best Western Plus Mill Creek Inn. I'll pass your comments on to Ashley and Monica; I'm sure they'll appreciate the kudos! We look forward to your next visit with us. Jake Bryant General Manager More 

Napa, California
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

Excellent BW. Clean , quiet and you get a coupon for breakfast at Denny's next door. Very helpful staff to help you find restaurants and points of interest. This is the second time I have stayed here. In addition there is a Costco across the street for gas and anything else you may need.

Review collected in partnership with Best Western

Helpful?
Thank Tom J
Lathrop, California
1 review
Reviewed 2 weeks ago

Very nice place to stay,I really recommend it staff are very nice and Willing to help,very convenient and lots of parking.the restaurant is also clean and filled with good employees. I really love the whole experience.

Review collected in partnership with Best Western

Helpful?
Thank 83marcialg
Pendleton, Oregon
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Everything about the Best Western Plus Mill Creek Inn in Salem went smoothly. From the time I pulled in the parking lot to the time I pulled out of the parking lot, it was excellent. Thank you to the staff for making my stay a very pleasant one.

Review collected in partnership with Best Western

Helpful?
Thank Marci M
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review

Thank you for your review, Marci. Our staff always try their hardest to make our guests happy, and I love showing them comments like yours! We hope to see you the next time you are in Salem. Thank you for staying with us! Jake Bryant General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The BEST WESTERN PLUS Mill Creek Inn offers top-notch customer service and is conveniently located near Interstate 5, Highway 22 and only 2 miles from Willamette University. Hotel guests will also find Oregon Gardens, the Oregon State Capitol and Willamette Valley vineyards nearby. Other popular attractions and events close to the hotel include The Oregon State Fairgrounds, Enchanted Forest, The Bite of Salem and Salem Art Fair. ... more   less 

Additional Information about BEST WESTERN PLUS Mill Creek Inn

Address: 3125 Ryan Dr. SE, Salem, OR 97301
Region: United States > Oregon > Salem
Price Range: RM460 - RM697 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Mill Creek Inn 2.5*
Number of rooms: 109
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Also Known As:
Best Western Plus Mill Creek Hotel Salem
Best Western Salem
Salem Best Western
Hotel Style:
#2 Family Hotel in Salem
#2 Romantic Hotel in Salem
#2 Business Hotel in Salem
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Mill Creek Inn staff and other travellers.
3 questions
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3 months ago

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Questions? Get answers from BEST WESTERN PLUS Mill Creek Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good elevators for upper floors”
 of 5 bubbles 506larryw, 31 Oct 2016 | Read review
“Bottom floor for pets..”
 of 5 bubbles carolmX9267ZY, 9 Oct 2016 | Read review
“best to be away from the Costco parking lot side”
 of 5 bubbles Viking46, 4 Oct 2016 | Read review
“Have not found a problem with any room”
 of 5 bubbles philandnita2016, 30 Sep 2016 | Read review
“Rooms on the rear side are quieter”
 of 5 bubbles brucem150, 26 Sep 2016 | Read review
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