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Hilton Garden Inn Eugene / Springfield

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Hilton Garden Inn Eugene \/ Springfield
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657 Reviews from our TripAdvisor Community

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Showing 650: English reviews
Reviewed 3 days ago NEW

This hotel is lovely. The staff is attentive and we would have been very pleased, overall, had it not been for the WORST, HARDEST most uncomfortable beds we've ever had the displeasure of experiencing. I thought my husband hurt his back when he flopped down on the bed, expecting SOME level of softness. We spoke with the front desk, and...

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Helpful?
1Thank Jessica B
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Jessica B, Thank you so much for choosing our property and for writing a review about your stay. We appreciate every single review from our guests and use that information to help our team better understand how and when we can go above and beyond. We want every guest to be able to leave our property 100% satisfied. We...

Bozeman, United States
Reviewed 5 days ago NEW

This hotel was super noisy all around and above the room I was in. That staff did little to address the issues once they were reported. I had to chase the staff down at breakfast for my check and the heating / cooling controls left a lot to be desired. If the place you are going isn't within the shuttle...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank mariefrancesl
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear mariefrancesl, Thank you so much for taking the time to write a review for our property. We appreciate any and all the feedback from our guests. That feedback is crucial to our team and helps us identify and improve areas of concerns. We sincerely apologize that the service provided was not up to expectations. Our management team is made...

San Diego, California
Reviewed 5 days ago NEW

It can be difficult to get a good night's sleep here due to road noise in most rooms, rooms that overlook the kitchen's exhaust fans (such as Room 313) and uncomfortable beds. This property take every opportunity to raise prices far too high for special events and the prices are generally too high for value provided.

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Helpful?
1Thank JetSet5950
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear JetSet5950, Thank you so much for choosing our property and then for sharing the experience you had with us. Our management team reads every review and they are discussed in our team meetings. Getting honest feedback from each guest is crucial to help our team better understand how and when we can go above and beyond. Regarding the concerns...

Eugene, Oregon
Reviewed 1 week ago NEW

Arrived in Eugene at the time of the major snow and rain storm. This particular property was a warm welcome; created by a great team of people, incredibly clean property and very helpful as I tried to figure out how to navigate in the extreme weather.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank markkD1822LO
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear markkD1822LO, Thank you for taking the time to share your experience at our property. We are so happy to hear that the cleanliness and the environment our team creates really stood out for you during your visit. It is also great to hear that you were able to stay safe and warm during the snowy weather. If there ever...

Washinton State, United States
Reviewed 1 week ago

I appreciated the staff and their friendliness. They have a very accommodating service. Shuttle from and to airport is complementary and the drivers are very nice. I forgot to tip them (sorry) I feel bad. Breakfast was very good. I wish they have a bigger facility for workout. Great place to stay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank mohdraghebe
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear mohdraghebe, Thank you so much for choosing to stay with us. It is wonderful to see the first thing you mentioned was how friendly and accommodating our team was. As a team we always want to go above and beyond for our guests and we truly strive to provide the best service. Also it is great to hear that...

Myrtle Point, United States
Reviewed 1 week ago

Always a pleasure to stay at this facility. Staff is warm and welcoming andd goes out of their way to provide excellenyt serice. Facility is neat and clean. Location is close to amenities and shuttle service is provided. Thank you.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank James E A
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear James E A, Thank you so much for taking the time to write a review for our property. The reviews from our guests play such a huge role in determining what areas need our immediate focus. We are so happy to hear that we have been able to provide enjoyable stays on multiple occasions. Our team is always striving...

Ketchikan, Alaska
Reviewed 1 week ago

Staff helpful with additional stay due to winter weather. Parking lot was icy this week, glad to have Winter boots. Great team building event at Hotel in the evening in a conference room. Thank you for a great stay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Janet H
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Janet H, Thank you so much for choosing to stay at our property and for writing a review for our team. All reviews are crucial to help us understand better ways to go above and beyond for our guests. Hearing that you thought our team was helpful during your stay is something that we strive to do for all...

Coos Bay, United States
Reviewed 1 week ago

Conveniently located with discount rate for medical appointment. This is our second stay here and will return when we have other business in Eugene area. A delicious breakfast included in cost of our stay has been an added benefit.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Judith U
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Judith U, Thank you so much for choosing to stay with us and for taking the time to write a review about our property. All the guest feedback is discussed in our team meetings and truly does help us better understand how and when we can go above and beyond. It is so wonderful to hear that we have...

Marysville, Washington
Reviewed 2 weeks ago

This hotel is up to date, clean and very nice. Staff were wonderful, very pleasant and professional. We highly recommend this hotel. Room service was prompt, food was correct temperature. Room service prices were reasonable.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank travel_nonna45
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear travel_nonna45, Thank you so much for choosing to stay at our property and for sharing such a great review. We are extremely proud to hear that you described our team as wonderful, pleasant and professional. We are also happy to hear that not only did you get a chance to try out some of our on-site food but it...

Roseburg
Reviewed 2 weeks ago

This is my go to hotel when flying out of Eugene. Friendly and helpful front desk. Rooms are always clean and comfy. They have a shuttle to take you to the airport and pick you up when returning. Always on time. Recommend this hotel

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Helpful?
Thank Deanna G
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Deanna G, Thank you so much for choosing our property and for sharing such an awesome review. Our team is so happy to know that we have been able to consistently exceed your expectations. Being your "go to" hotel is something that our team constantly strives to do for any and every guest. If there ever is a concern...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 

Additional Information about Hilton Garden Inn Eugene / Springfield

Address: 3528 Gateway St, Springfield, OR 97477-1058
Region: United States > Oregon > Springfield
Price Range: RM508 - RM1,083 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Reservation Options:
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Hotel Style:
#1 Business Hotel in Springfield
#2 Family Hotel in Springfield
#2 Green Hotel in Springfield
#2 Romantic Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Eugene / Springfield staff and other travellers.
1 question
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Winnipeg
4 months ago

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Questions? Get answers from Hilton Garden Inn Eugene / Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure yor room is not above kitchen exhaust fans! The odors and smoke are overpowering.”
 of 5 bubbles JetSet5950, 16 Jan 2017 | Read review
“Always ask for high floor rooms when available and the back facing rooms over look the river.”
 of 5 bubbles AlW317, 14 Dec 2016 | Read review
“my room was on the top floor next to elevator but it was relatively quiet.”
 of 5 bubbles Sharp011, 10 Dec 2016 | Read review
“Whirlpool room is worth the extra cost! You won't regret it”
 of 5 bubbles knotheadsrus, 30 Aug 2016 | Read review
“I was in room 311, over the venting system. Not bad but at times I could smell what they were cooking down below. Noise wasn't a factor.”
 of 5 bubbles MelodyK51, 30 Aug 2016 | Read review
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