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DoubleTree by Hilton Hotel Portland - Tigard

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DoubleTree by Hilton Hotel Portland - Tigard
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421 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Portland - Tigard
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Showing 420: English reviews
Grandview, United States
Reviewed 16 March 2017

This is my first choice when coming to Portland. They have consistently great service, accommodations and customer focus! And who could resist the cookies? Hilton Honors continues to be a great program.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Caroline O
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for your kind review! I am glad we are your first choice. The cookies await you when you return. It is always good to see you. Thanks again.

Astoria, Oregon
Reviewed 9 March 2017

Have stayed at many other Hilton properties and always have a good experience.....this was nothing special.Room was clean,linens on the bed need to bed replaced (thread bare)..overall felt as I need to make the employees smile and make their day....they didn't seem happy to be at their jobs.

Review collected in partnership with DoubleTree by Hilton
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Thank angelaw345
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for your candid review. Your assessment has prompted us to review the quality of all of our linens. I also apologize for the staff. Their morale is generally very high, and I regret your experience with them. We hope you return soon. We will work hard to provide you with an exceptional experience. Thank you again.

Tigard, United States
Reviewed 27 February 2017

A nice hotel with comfortable clean rooms. The service was excellent from check-in to maid service to the breakfast staff. The staff was friendly and courteous. The location is close to a wide variety of restaurants within walking distance to dine in or take out. You can also walk to the Washington Square Mall for tax free shopping.

Review collected in partnership with DoubleTree by Hilton
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Thank X1748THbrucem
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for your outstanding review! This is very gratifying. We look forward to seeing you again soon.

Cambridge, United States
Reviewed 20 February 2017

Not completely satisfied here as a few issues needing to take more than one call to have corrected. Check out was completely a nightmare since they somehow said my card had been declined and the worse is the card was not even mine.

Review collected in partnership with DoubleTree by Hilton
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Thank Darren K
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for taking the time to review our hotel. I apologize for the mix up at check out. We have implemented new training procedures to help prevent this in the future. We hope you give us another chance. We will work hard to earn 5 stars from you.

Kent, Washington
Reviewed 19 February 2017

Staff was very friendly on arrival, during my stay and checkout. As I was there to run a 5K race at Cook'something Park the staff member printed out driving instructions for me. It was nice coming back from race and my room had already been cleaned while I was out. Loved the cookie and also nice touch for the greeting...

Review collected in partnership with DoubleTree by Hilton
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Thank stephaniekP3368KK
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for your kind review. I am glad you had such a pleasant stay. We look forward to you returning soon.

Palm Springs, United States
Reviewed 19 February 2017

On the website it said that the suites had fireplaces in the room. What I didn't know was that only some rooms had the fireplaces. It didn't say it anywhere that only some rooms had them. It was a big reason why I stayed at this DoubleTree. It also was overlooking a grave which is weird and off putting.

Review collected in partnership with DoubleTree by Hilton
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Thank michaeldO5939OZ
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Reviewed 15 February 2017

Doubletree Inn at Tigard is conveniently located, clean, and quick for a business traveler. No frills, but nice enough. As a HiltonHonors member the cookie and water is a nice touch. It would be nice if the front desk was occupied for arrivals, however. Showed up around 10:30pm and had to wait for the front desk clerk to appear two...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank The G
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for you candid review of our hotel. I am glad you enjoyed your stay. Thank you also for your observation about the desk clerk. Your response allows us to see the hotel through the guest's eyes and take corrective steps. Thank you.

Medford, Oregon
Reviewed 11 February 2017

The booking through Hilton Honors was fast and easy the check in fast and very helpful and courteous but the mattress was very hard and left my back in pain and a bad nights sleep I didn't feel it was up to Hiltons standard but because the rest of the experience was so good I would recommend this hotel very...

Review collected in partnership with DoubleTree by Hilton
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Thank 19johnnyp
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for reviewing our hotel. I am glad you found our staff courteous and the check in fast and easy. I will look into the mattress. We just recently replaced our mattresses, but there can always be a lemon in the lot. Thank you for your observation.

Surrey, Canada
Reviewed 5 February 2017

Besides the yummy cookies, staff went out of their way to make our stay pleasant. Even though we oped for no room service by keeping the hanger on our door, we were pleasantly surprised to find a neat sack of extra toweling, shampoo and coffee after the first day. When we got locked out of a back door due to...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank wilmys2017
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you so much for your great review. I am pleased your experience was a good one. It is also gratifying to see our housekeeper jumped into action to make things right. Thank you again!

Reviewed 3 February 2017

I come to Tigard quite often to visit friends and family, so I always try to find the hotel that has the best price, availability, and location. This time around, it was the Doubletree! I definitely think I'll be staying here again. The woman behind the front counter was nice and amicable when I arrived, and was there the day...

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Helpful?
Thank Amy L
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for taking the time to let us know how you stay went. And, wow, thank you for your excellent review. We are pleased you had such a good experience. Your satisfaction is our goal. Thank you again.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Full-service hotel conveniently located 15 min from downtown Portland with comfortable guest rooms, indoor pool, onsite restaurant, complimentary WiFi, in-room microwave and refrigerator, and more. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Portland - Tigard

Address: 9575 SW Locust Street, Tigard, OR 97223-6677 (Formerly Phoenix Inn Suites Tigard)
Region: United States > Oregon > Tigard
Price Range: RM475 - RM1,070 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — DoubleTree by Hilton Hotel Portland - Tigard 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Phoenix Inn Suites Tigard Hotel Tigard
Phoenix Hotel Tigard
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Portland - Tigard staff and other travellers.
3 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Portland - Tigard staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor does not have anyone over you, therefore quieter.”
4cents-worth, 4 Dec 2016 | Read review
“plan on eating out if you want good food.”
538KarenK538, 28 Sep 2016 | Read review
“Fourth floor is probably better.”
Debbiesgre, 1 Sep 2016 | Read review
“pool and workout room are on first floor”
129raymondb, 23 Aug 2016 | Read review
“Location and hotel size (relatively small) means all rooms are good!”
qfe, 10 Aug 2016 | Read review
5 of 5