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BEST WESTERN PLUS Philadelphia Bensalem Hotel

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BEST WESTERN PLUS Philadelphia Bensalem Hotel
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314 Reviews from our TripAdvisor Community

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Showing 308: English reviews
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Markham, Canada
Reviewed 1 week ago

The rooms definitely need a renovation The bathroom door was breaking down, the bathroom tub was cracked!!!! The air in the room felt suffocating, the carpet was dusty My kids kept sneezing throughout our stay, as soon as we checked out of the hotel they stopped sneezing

Review collected in partnership with Best Western
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Helpful?
Thank kuochienl
HOTEL’S FAVOURITE REVIEW
Reviewed 22 March 2017 via mobile

My boyfriend and I stayed for a nights stop on our roadtrip. We booked the hotel one day prior and could choose between many rooms with good pricing. The hotel was located a short 20-25 min car ride from Philadelphia city center. Clean rooms are a must for us and I was happy to find a spotless double queen room...

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Helpful?
1Thank MikaylaC91
About Hotel's Favourite Review
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

We here at the Best Western Plus Philadelphia Bensalem, Thank you MikaylaC91, for taking the time to write such a thorough review, our staff does take pride in their work and welcomes the positive feedback.

United States
Reviewed 2 weeks ago

very poor in any means and way to describe the experience in this hotel. you will not get what you paid for and do not believe any of the pictures and the image you see on the website of the hotel you will not see any of that in reality

Review collected in partnership with Best Western
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Helpful?
Thank 768abdallae
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Dear Mr 768abdellae, I am not sure what you were expecting or what you experienced as I don't know when or if you stayed here. What I do know is the pictures on our website are pictures of facility all taken in last 2 years. So if you see a room and book that room you will get something very...

Brooklyn, United States
Reviewed 2 weeks ago

Very nice clean hotel, friendly staff, pleasant stay. Pool is overloaded with chlorine, very hard to breath. Breakfast is ok for kids, but could be better options. We stayed here to go see Philly only 30 mins drive into city

Review collected in partnership with Best Western
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Helpful?
Thank Adina Z
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Hello Adina Z, thank you for taking the time to review your stay with us. I will look to see if there were any pool issues when you were here as we moved to a salt water pool to avoid just this issue. I am interested in know what you think could change about breakfast as we have been experimenting...

Auburn NY
Reviewed 2 weeks ago via mobile

Free breakfast was good, hotel is nice. Business center computer is very slow, bring a laptop. Pool/hot tub and small but nice. Had a small issue which they fixed promptly and offered a discount on my next stay.

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Helpful?
Thank 143theram
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Thank you 143theram, for taking the time to review your stay with us.

South Florida, Florida
Reviewed 3 weeks ago

You would probably have a chance of a nicer room in the ghetto, totally dissatisfied this whole hotel needs a total overhall it's filthy everything's old the heater did not work we were freezing I would not recommend this hotel to my worst enemy

Review collected in partnership with Best Western
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Helpful?
1Thank Sandra M
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Dear Sandra M, I am not sure what happened during your stay, we do regret that your heater wasn't working as on occasion equipment does fail. As I can't find a Sandra M in our system I am unsure what happened here, but if you reach out to me us directly here at the hotel I am sure we can...

Philadelphia, Pennsylvania
Reviewed 4 weeks ago

When I got to the hotel the guy in the front desk was really nice he gave me my key when I got to the room the room with the Jacuzzi wasn't what I was expecting it was different to the one on the website the next morning I had to move to a different room because the room was...

Review collected in partnership with Best Western
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Helpful?
1Thank marianK1635XM
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Hello mariank635xm, I am sorry to hear it wasn't what you expected. We do have 2 suites with the larger Jacuzzis. They both are 1 king bed with the Jacuzzi in the bedroom and a separate room with 2 chairs. We do only have 2 of the room type and on weekends they are often both booked preventing us from...

milford, United States
Reviewed 4 weeks ago

Staff was friendly, but the heater in the room was malfunctioning. I had to wear a heavy sweater to stay warm. Breakfast was like something from 4o years ago. Not up to the standards of hotels catering to business travelers.

Review collected in partnership with Best Western
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Helpful?
1Thank Z6787DAwilliamf
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Dear DAwilliamf, thank you for the taking the time to review our hotel. We are sorry the heater in your unit malfunctioned the day you were here and that we couldn't repair it quickly. While I understand and appreciate that you didn't want to move to a room that had a working heater, we do want our guests to be...

Pittsburgh, United States
Reviewed 13 March 2017

Hotel was cold and not clean enough, also room keys kept failing. I also choose this place so i could eat at their dinner but it was closed until summer. A few small fixes and the hotel would be much better it is in pretty good shape and in a good location. I would be willing to give them another...

Review collected in partnership with Best Western
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Helpful?
Thank chrissA7302TC
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Thank you, Chrissa7330tc, for taking the time to review. I would like to hear more about your stay and what small fixes you think would help. We have closed the restaurant and for the time being are only going to have some snack and quick food options. Please contact me directly at the hotel.

Piedmont, South Carolina
Reviewed 13 March 2017 via mobile

When i checked in Ben and nick couldnt of been nicer,and more helpful,the beds were comfy,breakfast was superb,the kiwi water in the lobby upon check in was very tasty....this hotel aaaaa+ the bed and rooms were like new...location near many restaurants

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Helpful?
Thank Walter S
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Thank you Walter S, we here at the Best Western Plus Philadelphia Bensalem really appreciate when you recognize our staff and have a great stay.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the foothills of beautiful Bucks County, the BEST WESTERN PLUS Philadelphia Bensalem Hotel offers exceptional service and outstanding amenities to Bucks County visitors. We are located close to Sesame Place(R), Parx Casino and Philadelphia Mills Mall. Corporate guests love the easy access to I-276, I-95, US-1 and being only 20 miles from downtown Philadelphia. Having free Wi-Fi access, 24-hour business center and flexible meeting rooms makes doing business on the road a pleasure. Our hotel offers a complimentary full breakfast to all of our guests as well as new restaurant and lounge Ben's BBQ & Beer that is open for lunch and dinner and try one of our delicious BBQ plates that will have you come back for more. Our custom catering adds a bit of flair to any meeting in Bucks County. Families know our Bensalem, PA hotel's location means less travel time and more time for fun. Flyers Skate Zone is nearby as well as Sesame Place(R), Peddler's Village and the Philadelphia Mills(R) Outlets. Kids love the Please Touch Museum(R) and the Philadelphia Zoo. Don't miss the chance to bring history to life with a trip to Independence Hall in downtown Philadelphia. After a long day of visiting our local attractions, you can relax in one of Bucks County largest spa tub with our 10 person salt water spa while the kids enjoy our great indoor pool. Our hotel's guests can spend the day experiencing the best of Philadelphia and Bucks County when you allow our Bensalem, PA hotel's staff to serve you. Book your stay today! ... more   less 

Additional Information about BEST WESTERN PLUS Philadelphia Bensalem Hotel

Address: 3499 Street Rd, Bensalem, PA 19020-1547 (Formerly Holiday Inn Philadelphia - NE Bensalem)
Region: United States > Pennsylvania > Bucks County > Bensalem
Price Range: RM443 - RM726 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Philadelphia Bensalem Hotel 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Philadelphia - Ne Bensalem Hotel Bensalem
Holiday Inn Bensalem
Bensalem Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Philadelphia Bensalem Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Philadelphia Bensalem Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We liked our room in the back facing the rear parking lot and forest.”
Tripsteroid, 28 Nov 2016 | Read review
“First floor room was quiet and secure. Windows sealed.”
269cindyk, 7 Nov 2016 | Read review
“The best room to choose would be in another hotel”
Constable186, 4 Aug 2016 | Read review
“Some rooms are a quite a distance from where you check in, so if you have lots of luggage grab a cart.”
L7161ULsimonb, 21 Jul 2016 | Read review
“Stay somewhere else”
johneisele, 6 Jun 2016 | Read review
5 of 5