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Holiday Inn Bensalem - Philadelphia Area

1.9 km from Bensalem centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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3327 Street Rd, Located Next to Parx Casino, Bensalem, PA 19020-2021
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104 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Reviewed 1 week ago

I stayed here during the past weekend. First to start off, Traffic is Horrific trying to get here with the bridge closed. The Staff working the front desk was very friendly and attentive to any needs I had. I proceeded to my room, and I had read about some cleanliness issues in other posts, so before I began to settle...

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Helpful?
Thank Dboy D
Management S, Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

Thank you very much for your feedback, we always appreciate hearing from our guests. Let us start by apologizing for the conditions during your recent stay with us. We do not consider those terms by any means acceptable and can assure you we do not operate under those standards as a normal. We do in fact consider the cleanliness of...

Brooklyn, New York
Reviewed 5 weeks ago

Made a reservation for a one night stay since we were in the area. We checked in around 8pm and the first room we got wasn't serviced yet and was dirty. Since I work in a hotel myself, I understand that these things happen and that it's probably an honest mistake. So I went back to the front desk and...

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Helpful?
1Thank cginia
Management S, Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

Thank you for your review, we very much value the feedback from our guests. Let us start by apologizing for the conditions you encountered that ultimately led to the decision not to stay with us. Let us also assure you that what you experienced is not business as usual, the sheets, towels and all linens are changed daily. We take...

Middletown, Delaware
Reviewed 9 December 2016

We stayed here while filming a TV show and loved it. The breakfast was great! The check in was fast and easy. The staff was extremely helpful in directing us to what we needed and the cost was extremely reasonable. I would highly recommend it!

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Helpful?
Thank michel748
Management S, Front Office Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

On behalf of all of us at The Holiday Inn- Bensalem thank you so much for your great review. Your feedback is greatly appreciated. We are more than happy to hear that you enjoyed your stay with us and were able to make use of our Modern Amenities and Guest Services! We hope to see you again in the future...

New York City, New York
Reviewed 3 December 2016 via mobile

Stayed here last night for an overnite stay since it's across from Parx Casino. Checking in was fast and the girl was helpful and friendly. Bar/restaurAnt on premises. Room was modern, clean and very nice. Bed was so comfy and nice big flat screen tv .Refrigerator, microwave, and keurig are standard in room. I was hoping the rate would have...

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Helpful?
Thank lann718
Management S, Director of Sales at Holiday Inn Bensalem - Philadelphia Area, responded to this review

I’m so glad to hear that you had a great experience from check in to check out! Thank you for the compliments towards our newly renovated hotel and friendly staff. That’s great that you signed up for our free loyalty program! By staying at all IHG hotels you can work your way onto being a Gold Member. We look forward...

East Hampton, New York
Reviewed 1 December 2016

We booked this hotel as it is close to a family member we were visiting. When we arrived our check in went smoothly and the rooms were ready. Desk staff were very friendly. Lobby was comfortable with ample room to relax in, they have an ATM and computer area for your convenience. Our rooms were on the 5th floor which...

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Helpful?
Thank bonacgal
Management S, Front Office Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

Thank you so very much for the great review. Your feedback is truly appreciated. We are happy to hear you were able to fully enjoy all of our modern amenities and guest services in addition to our convenient location! Thank you for choosing to stay at the Holiday Inn-Bensalem, we hope to see you soon.

Reviewed 26 October 2016 via mobile

Very welcoming employees, nice rooms, and Caitlin was an outstanding receptionist who was always pleasant to speak to and interact with. I felt welcome and like home. We had a few incidents where we did not receive coffee, but Caitlin was quick to offer some to us.

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Helpful?
Thank Troy_Jr1
Management S, Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

We love hearing from guests when they had a great stay and were given excellent service. I will be sure to praise Caitlin on your behalf for the exceptional service she provided to you. Hope we can be of service to you again in the future.

Philadelphia, Pennsylvania
Reviewed 26 September 2016 via mobile

Very nice hotel. Staff is friendly. Checkin is fast. Lobby has a modern feel with a bar:restaurant. Full bar menu - dinner menu offers burgers to salmon. Rooms are clean / updated Each room has a coffee maker and a refrigerator. Located near Parx Casino Easy access to grocery store and pharmacy. Enjoy

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Helpful?
Thank Joseph S
Management S, Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

Thank you for the great review! We are so glad you enjoyed your stay and appreciate your compliments to our hotel and staff! We hope you enjoyed your visit to Parx and left a winner! We look forward to your next visit. Best Regards Hotel Staff

Atlanta, Georgia
Reviewed 21 September 2016

As a die-hard Hilton HHonors member, I cringe when I need to stay with another brand. My company has a corporate rate at the Holiday Inn Bensalem and this time it was too much of a discount from the Hampton Inn so I had no choice. Being a fan of the Hampton down the street, I wanted to not like...

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1Thank zooch76
Management S, Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

I am so sorry for the experience you described. There is absolutely no excuse for the cleanliness issues you described and the things you encountered in your room. We would love the opportunity to make this right for you, so please contact the hotel directly to discuss your issues further. We hope we get the chance to provide you with...

New York City, New York
Reviewed 19 September 2016

I stayed here for a wedding and was not expecting much from a Holiday Inn across the parking lot from a casino. The front desk experience did nothing to alleviate those expectations: there were four people behind the desk, but it took several minutes for any one of them to acknowledge my presence. I had reserved a king room, but...

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Helpful?
Thank NYCTraveler21592
Management S, Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

Thank you for sharing your experience! We are pleased you enjoyed our hotel and appreciate the constructive critisisms you have provided us with. We apologize that you did not get the king room you reserved. We also apologize for the issues you encountered with our front desk staff not being more accommodating and welcoming; there is no excuse for this....

Eldersburg, Maryland
Reviewed 14 September 2016

Nice clean hotel with large rooms and helpful staff. We stayed one night after a family event. The room was ready and clean. The only complaint I would make is the air condition unit was loud throughout the night and the tub and sink drains ran very slow. I would have been nice to have a breakfast bar for the...

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Helpful?
Thank BobRetired2015
Management S, Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

Thank you providing us with your feedback. We appreciate you bringing the loud air condition and drain issues to our attention so that we may look into it. We do not offer complimentary continental breakfast but all Holiday Inns have launched brand new breakfast menus. Next time you stay, be sure to try my favorite the Start Fresh Wrap!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover comfortable accommodations at one of Bensalem, PA's hotels, the new Holiday Inn Bensalem-Philadelphia Area. Featuring a thoughtful selection of amenities perfect for business and leisure travelers, this hotel in Bensalem welcomes travelers to experience spacious and comfortable rooms just minutes from downtown Philadelphia. This hotel provides the most modern hotel package around. Our ideal location puts guests near popular attractions, such as the PARX Casino and Racetrack, family-friendly Sesame Place, historic downtown Philadelphia sites. Upon returning to the comfortable Holiday Inn Bensalem, guests will enjoy great amenities. Connect with friends, family and the office with both wired and wireless complimentary high-speed Internet access. Make a splash in the seasonal outdoor pool. Grab a bite to eat for breakfast or dinner at the delicious on-site restaurant. Work up a sweat and stay in shape even on the go thanks to our 24-hour Fitness Center. Each of the spacious and private guest rooms affords even more comforts. Sleep soundly on luxury bedding and thick mattresses. In the mornings, perk up thanks to an in-room Keurig coffee maker. Unwind at the end of the day with premium cable channels. Spacious work areas, ergonomic seating and a well-lit environment offer business travelers a chance to get work done on the road. ... more   less 

Additional Information about Holiday Inn Bensalem - Philadelphia Area

Address: 3327 Street Rd, Located Next to Parx Casino, Bensalem, PA 19020-2021 (Formerly InnPlace Hotel Bensalem)
Region: United States > Pennsylvania > Bucks County > Bensalem
Price Range: RM481 - RM824 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Bensalem - Philadelphia Area 3.5*
Number of rooms: 167
Reservation Options:
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Also Known As:
Courtyard By Marriott Philadelphia Bensalem Hotel Bensalem
Courtyard Philadelphia Bensalem
Courtyard Bensalem
Bensalem Marriott
Bensalem Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Bensalem - Philadelphia Area staff and other travellers.
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Questions? Get answers from Holiday Inn Bensalem - Philadelphia Area staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End/corner rooms have extra windows”
 of 5 bubbles zooch76, 21 Sep 2016 | Read review
“Upper floors are quieter”
 of 5 bubbles marianak902, 1 Aug 2016 | Read review
“We always enjoy being on a higher level floor to be able to lookout at the surrounding areas.”
 of 5 bubbles 538elijahm, 22 May 2016 | Read review
“All rooms are great!”
 of 5 bubbles NikkiR242, 20 Apr 2016 | Read review
“Stayed 50 6th floor facing the side of casino. Very quiet!!”
 of 5 bubbles RVA16, 22 Mar 2016 | Read review
5 of 5