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Extended Stay America - Pittsburgh - Carnegie

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Extended Stay America - Pittsburgh - Carnegie
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99 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Pittsburgh - Carnegie
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Showing 97: English reviews
Reviewed 25 September 2016 via mobile

Staff was nice. You have to ask for a coffee maker, coffee etc. The room smelled like someone had smoked even though I requested a non smoking rooms and the sign in the room said "no smoking." The bedsheets were dirty and the walls are very thin. Convenient to the highway but more than a mile to decent restaurants.

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Helpful?
Thank Alicia W
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

Your feedback is very important. Thank you for sharing. I sincerely apologize that you experienced several cleanliness issues during your stay. I really appreciate you bringing this to our attention. Our staff have been addressed on the issue so it can be rectified and that cleanliness does not fall through the cracks. We hope that you will give us the...

Boston, Massachusetts
Reviewed 29 August 2016

location was good, right off highway, easy access. This is a short-term residential hotel, a variety of cooking smells wafting through the hallway, random residents hanging out in the parking lot. You have to make your own ice. Middle of the mattress was sunken.

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Helpful?
Thank Ben M
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our location; however, we apologize that the bed was not satisfactory. Thank you very much for providing us with your feedback! Please do not hesitate to contact me directly, at car2@extendedstay.com, should you wish to discuss this further....

Reviewed 1 August 2016

I arrived before 8:30 and 9 PM after a very long day at the end of my vacation on July 23rd. I was told that despite my reservation that they did not have a clean room for me. It was explained that there was not enough cleaning personnel that day. I have never had this type of problem in all...

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Helpful?
Thank Michael S
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your room was not clean upon your arrival. Please accept my apology. To uphold our company's high standards, we will do our best to make sure all rooms are clean and ready for all guests moving forward. Thanks to...

Fort Knox, Kentucky
Reviewed 28 July 2016

I visited this hotel last week while conducting some family business. This hotel is located right next to rte 376 so it makes it easy to get to downtown Pittsburgh or local areas. It is located in a quiet neighborhood. Only hotel at its location. Rooms are satisfactory. This is a hotel if you are traveling on a budget, but...

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Helpful?
Thank oohsixman
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Thank you for sharing your experience with us! Please feel free to contact me directly, at car2 @extendedstay.com, with any additional comments or questions. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.

Elkridge,MD
Reviewed 17 July 2016

When we checked in, it was obvious that the sheets were not changed based on the number of hairs and other things. It took 2 trips to the front desk to get sheets, and still had to wait for pillowcases because they had no extras. We did not get to sleep until almost midnight. One of the pillows was very...

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Helpful?
Thank tommy8244
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to make sure housekeepers are cleaning rooms per our standards. We continually work to improve our hotel, so I really appreciate you providing...

Reviewed 12 July 2016

A bit dated hotel; the access from the highway is not so good. Got it blindly as a budget choice from Hotwire. The free breakfast is limited to tea/coffee and 1 granola bar. The place is relatively clean, the location is sort of safe.

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Helpful?
Thank Stan S
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that the breakfast did not meet your expectations and you found the hotel a bit dated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay...

Athens
Reviewed 5 July 2016

This is our second stay here. Rooms are high quality. What you would expect from a 3.5 star hotel. Bed is super comfortable. There are no restaurants or pools, but we don't need those. We like the kitchen with a full size fridge.

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1Thank Suzanne P
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

Thank you for posting a review of our hotel. I am glad that you enjoyed your comfortable bed and your fully equipped kitchen during your visit. We're so glad to know that your return visit was as good as your first. Thank you for continuing to choose Extended Stay America. We hope to have the opportunity to provide you with...

Ontario, New York
Reviewed 1 July 2016

Hotel was clean and comfortable. Stayed in 3 different hotels on our trip, and this place was the best. The beds were super comfortable. The room had a full kitchen, and the refrigerator was full sized. The breakfast was adequate for getting you going, the coffee was good, and when the pot was empty it was promptly refilled. City is...

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1Thank robin t
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

Thank you for taking the time to write a review. It's pleasing to hear that you enjoyed our fully equipped kitchen, amenities, and convenient location. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Brook Park, Ohio
Reviewed 24 June 2016 via mobile

I didn't actually see bugs, but this is the kind of place where people stand around drinking beer and smoking outside by the doors. It was dated and dented, broken drawers and chipped walls. no real lobby for a nice breakfast etc. Kind of crummy. We won't return.

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Helpful?
Thank hopiraven
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your impression of the did not meet your expectations. In response to your feedback, I am going to double check all rooms and make sure everything is...

Reviewed 23 June 2016 via mobile

Less than 20 from the airport and just a few minutes from family in Carnegie...tons of wonderful restaurants plus a kitchen in my room (for leftovers). I will definitely come again! BE AWARE: this is run like a cross between an apartment and motel. You may have to ask for amenities that typically are placed in a motel room. This...

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Helpful?
Thank Bettyanne H
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

Thank you for taking the time to post a review of your stay. I am thrilled to read that you had an excellent experience with us. I am also glad you enjoyed our fully equipped kitchen and how good our customer service was. Thank you again for your kind words. The staff and I would love to provide you with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Pittsburgh - Carnegie

Address: 520 North Bell Ave, Carnegie, PA 15106
Region: United States > Pennsylvania > Carnegie
Price Range: RM332 - RM514 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Pittsburgh - Carnegie 2.5*
Number of rooms: 116
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Also Known As:
Extended Stay America Pittsburgh - Carnegie Hotel Carnegie
Extended Stay America Carnegie
Extended Stay Carnegie
Carnegie Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Pittsburgh - Carnegie staff and other travellers.
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Questions? Get answers from Extended Stay America - Pittsburgh - Carnegie staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure they actually have your room available !”
 of 5 bubbles MDtheExplorer, 8 Dec 2016 | Read review
“Run away and find another place”
 of 5 bubbles peterE6244TT, 24 Nov 2016 | Read review
“rooms on the south side are quieter”
 of 5 bubbles 53benm, 29 Aug 2016 | Read review
“Get a top floor if possible. Building has 3 floors”
 of 5 bubbles oohsixman, 28 Jul 2016 | Read review
“They have a very large handicapped room.”
 of 5 bubbles SuzanneP755, 5 Jul 2016 | Read review
5 of 5