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Villas at Tree Tops and Fairway

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Traveller (588)
Room & Suite (317)
Dining (25)
Overview
  • Excellent10%
  • Very good21%
  • Average21%
  • Poor17%
  • Terrible31%
Travellers talk about
Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
All hotel details
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Reviews (929)Write a Review
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171 - 175 of 921 reviews
Reviewed 11 August 2016

This is a major bait and switch. The website makes this resort appear modern and well maintained, but the villa we were assigned was filthy, smelly, and neglected. There had clearly been smokers in the rooms. The carpet was stained. The layout was odd because...More

4  Thank Heather T
Response from Lherman2012, Customer Service at Villas at Tree Tops and FairwayResponded 24 August 2016

I sincerely apologize that you were disappointed with your stay and for the concerns you reported in your comments. I have asked our Executive Housekeeper to try and determine the villa in which you checked into for a thorough inspection and to investigate why these...More

Reviewed 11 August 2016

Family of 20 had 3 villas 3 bedrooms each. One of our best vacations. On site we did the TreeVenture & zip line. Rode horses. Went tubing. Played golf. Swam in the pools. Off site we raced Go-Karts. Walked to Dingman Falls. Went outlet shopping....More

Review collected in partnership with Armed Forces Vacation Club
Thank Joseph K
Response from Lherman2012, Customer Service at Villas at Tree Tops and FairwayResponded 15 August 2016

The Fernwood Resort and The Villas at Tree Tops and Fairway prides itself on excellent guest service and I am so happy that you enjoyed your time while with us. I would like to thank you for taking time to fill out a review on...More

Reviewed 11 August 2016 via mobile

The first condo we were given had mouse droppings on the counter top. The second condo was better but the exterior needed work especially around the windows, which appeared to have rotten sections. Really frustrated when I walked out to my car to discover the...More

Thank perkycounselor
Response from Lherman2012, Customer Service at Villas at Tree Tops and FairwayResponded 15 August 2016

First, please allow me to apologize for your dissatisfaction during your recent stay. We are continuously working on improving the resort from not only our own observations but also the valuable feedback we obtain from our guests. Our goal is to provide total guest satisfaction....More

Reviewed 10 August 2016

This is the second year we stayed. The 2 bdrm loft unit was perfect for 6 of us. The beds are doubles not queens but comfortable. Unit was rundown, peeling wallpaper, very stained rug, missing knobs on the dresser. The couch and drapes are dated...More

Thank Julie D
Response from Lherman2012, Customer Service at Villas at Tree Tops and FairwayResponded 15 August 2016

I sincerely apologize that you had a less than desirable stay at our resort. Our inspection process is usually quite thorough and I would apologize for any shortfalls in our more typical standards of presentation on this occasion. I have shared you review with our...More

Reviewed 10 August 2016

I believe this was a beautiful place back in the day. For our 2016 trip, it was dirty & broken. I pulled down the sheets & found hair & crumbs in the bed. The AC stopped working in early August. They did upgrade our room...More

Review collected in partnership with Armed Forces Vacation Club
Thank mr0425691
Response from Lherman2012, Customer service at Villas at Tree Tops and FairwayResponded 15 August 2016

Thank you so much for giving our location a review and expressing you opinion. I would like to apologize for the inconveniences that you encountered on your stay with us. I would also like to take this moment to reassure you that the current direction...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Self-Serve Laundry
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Golf Course
Tennis Court
Indoor pool
Details
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (588)
Room & Suite (317)
Dining (25)
Pool & Beach (6)
Amenities (52)
Family and Play Areas (16)
Business Centre & Event Rooms (1)
Questions & Answers
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chlovis
9 November 2017|
Answer
Response from Ebenezer B | Reviewed this property |
Everything you mentioned and all the numerous activities can be found in their website. Check treetopsfairwayvillas
0
Votes
Shakia B
7 September 2017|
AnswerShow all 7 answers
Response from Theresa A | Reviewed this property |
From my interactions with other guests, when you come to visit during a promotional stay the villa that they give you are not one of the nicer remodeled ones. Now I came during peak season so of course they were giving the... More
1
Vote
FranJ811
31 July 2017|
AnswerShow all 3 answers
Response from Louis M |
Since we had no children with us we did not check for prices but I am sure if you call the office directly they will be able to provide this information. The staff was so helpful and nice to deal with.
0
Votes
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Room Tips
"most rooms have water views of some sort. double check to make sure you."
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"Find another property to get a good room"
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"Do not waste your money!"
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"ASK and PRAY for an updated clean room that actually was cleaned properly"
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