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Fernwood Resort

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Fernwood Resort
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313 Reviews from our TripAdvisor Community

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Showing 312: English reviews
Slingerlands, New York
Reviewed 18 October 2016

I should say that once I got past finding the resort and checking in, my experience was fine but my first impression was pretty poor. I see on Trip Advisor that two addresses are listed but on the website and on the email I got from Hotels.com there was only the Milford Road address and given that the signs along...

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Thank Julie S
Brooklyn, New York
Reviewed 6 September 2016

Perfect vacation spot for families. The 2 bedroom villa we were assigned (in Fairways) was cozy, clean and comfortable.Nice kitchen, living room. One bedroom was a bit small, but the other one was large with a sofa in it. Lots of activities on grounds with a shuttle running throughout the day. The internet was an additional 10 dollar fee, but...

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Thank sss112
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for taking the time to review your recent stay. We are pleased you enjoyed your vacation and our location. Our staff takes great pride in offering exceptional service, so that all of our guests can have an enjoyable vacation experience. Our resort and location in the Pocono Mountains offers a nice quiet relaxing time to our guest, or...

Perkasie, Pennsylvania
Reviewed 23 August 2016

Let me start by saying that every staff member I dealt with was Professional, courteous, and helpful. Unfortunately the suites need a MAJOR overhaul apparently they began building this resort in the 60's and haven't kept up on the remodeling. The property and the area are beautiful and the tree adventures and zip line were awesome.

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Thank rlewis2400
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for taking the time to share your observations with us. I was disappointed to hear of the concerns that you had made mention of. I would also like to take a moment to reassure you that the current direction of the property is a positive one. We have made significant improvements property wide and this plan of action...

New York
Reviewed 15 August 2016 via mobile

Growing up I use to come to Fernwood Resort a lot bc my parents had timeshare at this location. Which is a nightmare so don't buy any timeshare. Thank goodness their contract is over. We always had a great time and the rooms were always nice and super clean with lots to do. So we wanted to go to the...

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3Thank JesusTravelsWithUs
Reviewed 11 August 2016

This is a major bait and switch. The website makes this resort appear modern and well maintained, but the villa we were assigned was filthy, smelly, and neglected. There had clearly been smokers in the rooms. The carpet was stained. The layout was odd because the two bedrooms are on the ground floor (downstairs from the front doorway), and the...

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1Thank Heather T
Lherman2012, Customer Service at Fernwood Resort, responded to this review

I sincerely apologize that you were disappointed with your stay and for the concerns you reported in your comments. I have asked our Executive Housekeeper to try and determine the villa in which you checked into for a thorough inspection and to investigate why these issues were not addressed prior to the villa being released for check in. Each 2...

Reviewed 10 August 2016

This is the second year we stayed. The 2 bdrm loft unit was perfect for 6 of us. The beds are doubles not queens but comfortable. Unit was rundown, peeling wallpaper, very stained rug, missing knobs on the dresser. The couch and drapes are dated and smelled a bit musty. TV in living room did not work and bedrooms were...

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Thank Julie D
Lherman2012, Customer Service at Fernwood Resort, responded to this review

I sincerely apologize that you had a less than desirable stay at our resort. Our inspection process is usually quite thorough and I would apologize for any shortfalls in our more typical standards of presentation on this occasion. I have shared you review with our Maintenance Department, so that they may try and determine the Villa in which you stayed...

Reviewed 9 August 2016 via mobile

I just got home today from a vacation of 4 days 3 nights we stayed in a two-bedroom sweet it had a loft in the attic space with two twin size beds and it said that the two bedrooms have queen size beds but they were more like full size beds it was not the worst vacation and certainly not...

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Thank Louise0514
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for choosing Fernwood Resort and the Villas at Tree Tops and Fairway for your family vacation. We are continuously working on improving our resort from not only our own observations but also the valuable feedback we obtain from our guests. Our goal is to provide total guest satisfaction. I was happy to read that your family enjoyed some...

Kalamazoo, Michigan
Reviewed 8 August 2016

Our 2-bedroom suite was clean, spacious and adequate for four adults with a great location. It was cheaply decorated and could use some simple updating - it was definitely not luxurious by any means. The focus of our visit was the aerial ropes course which was very, very good - great fun and one of the simpler courses we've done....

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1Thank tesstravels2016
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First and foremost, please allow me to apologize for the Customer Care that you received from the staff that you encountered. I have shared your review the Manager of the Front Desk as well as our TreeVentures Manager, so that they may both discuss your experience with their staff. We appreciate feedback from our guests and use it to our...

New York City, New York
Reviewed 2 August 2016

My parents had a week vacation at Fernwood Resort. The place is a dump. I visited them for a day and had to contact the front desk for several cleaning issues. The carpet was filthy, the bed was soiled, the carpet in the master bedroom has dirt stains, the vents were full of dust, the fireplace was so disgusting, dust...

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1Thank melanielsr
Lherman2012, Customer Service at Fernwood Resort, responded to this review

First, please allow me to apologize for your dissatisfaction during your recent stay. We are continuously working on improving the resort from not only our own observations but also the valuable feedback we obtain from our guests. Our goal is to provide total guest satisfaction. I have forwarded your concerns to our Executive Housekeeper and our Senior Operations Manager to...

Brooklyn, New York
Reviewed 31 July 2016 via mobile

I've been coming to fernwood for 3-4 years now, I've had issues in the past with front desk staff, keys not working and having to change my villa I even stayed away for a lil while but my kids love this place so we gave it another try...this time around our stay was incident free we enjoyed every second! The...

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Thank jai0731
Lherman2012, Customer Service at Fernwood Resort, responded to this review

Thank you for taking the time to review your recent stay. We are pleased you enjoyed your vacation. Our staff takes great pride in offering exceptional service, so that all of our guests can have an enjoyable vacation experience. We have an aggressive refurbishment program as well as a Preventive Maintenance Program and will continue to make other improvements property...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
400-Acre Pocono Mountain Resort located adjacent to the Delwaware Water Gap National Recreation Area offering one and two bedroom fully appointed villa rentals. Four seasons of activities include Blue and White Lightning all season tubing, Pocono TreeVentures aerial ropes course, Pocono Zip Racer dual 1,000 ft racing zip lines, Fernwood Golf Course 18 hole par 71 golf, Edge of the Woods Outfitters with canoeing on the scenic Delaware River, year-round horseback riding, bumper boats, Wintergreens Patio Grill with live entertainment and summer theme nights, massage, mini golf, video game area, Destination Earth Paintball, skiing at nearby Shawnee and Camelback Mountains, water park packages with Camelbeach, shopping at The Crossings Premium Outlets and hiking at Bushkill Falls - the Niagara of Pennsylvania. ... more   less 

Additional Information about Fernwood Resort

Address: 2157 River Road, 5785 Milford Rd., East Stroudsburg, PA 18302
Region: United States > Pennsylvania > Pocono Mountains Region > East Stroudsburg
Price Range: RM465 - RM1,223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fernwood Resort 3*
Number of rooms: 650
Reservation Options:
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Also Known As:
Fernwood Pa
Fernwood Resort Bushkill
Fernwood Hotel Bushkill
Bushkill Fernwood Hotel Resort
Fernwood Bushkill
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Questions & Answers

Here's what travellers have asked, with answers from Fernwood Resort staff and other travellers.
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Questions? Get answers from Fernwood Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Fairway section is newer”
 of 5 bubbles sss112, 6 Sep 2016 | Read review
“There are great places to eat and shop a short drive from the resort in either direction”
 of 5 bubbles rlewis2400, 23 Aug 2016 | Read review
“Best room is at another hotel or resort”
 of 5 bubbles 240kathleeng, 5 Jun 2016 | Read review
“Don't buy a timeshare”
 of 5 bubbles blkqween, 3 Apr 2016 | Read review
“don't do it to yourself, run!!!”
 of 5 bubbles 539basheerj, 30 Sep 2015 | Read review
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