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SureStay Plus Hotel by Best Western Elizabethtown Hershey

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Traveller (6)
Room & Suite (22)
Dining (2)
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Overview
  • Excellent23%
  • Very good42%
  • Average20%
  • Poor13%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
Fitness centre
Concierge
2 Star Hotel
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Reviews (124)
There are newer reviews for SureStay Plus Hotel by Best Western Elizabethtown Hershey
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LanguageEnglish
29
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25
17
3
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All reviewsholiday inn expressroom was cleanoff the highwayfront desk staffbreakfast buffetconvenient locationstay there againnice place to staybiscuitsmy daughterstaff was very friendlycomfortable hotelparking lot isplus sidetake advantagecoffee and teayogurt
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11 - 15 of 124 reviews
Reviewed 28 August 2017

The only reason I stay here is location close to the college. It needs a freshening up badly. Our room smelled of urine and had a mix match of furnishings. The bathroom tile is old. On the plus side, it is quiet and safe. The...More

1  Thank delmarvamom
Response from rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown HersheyResponded 29 August 2017

Dear Guest, Thank you for your comments. We really appreciate the feedback we receive from our guests. I apologize for the issues that you experienced. Feel free to contact me directly should you wish to discuss these issues further. I can be reached at 717-367-4000....More

Reviewed 27 August 2017

This was our first stay at a Holiday Inn Express, as well as my first overnight in Etown. We were going to Elizabethtown College, and arrived a night early so we wouldn't have to wake up before daybreak to arrive on time. The hotel is...More

Thank DrBB
Response from rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown HersheyResponded 29 August 2017

Dear Guest, Thank you for your review of your recent stay at our hotel. We appreciate your comments. I have noted the issues with the wifi, and the appropriate department has been contacted to ensure this isn't an ongoing issue. Thank you again, and I...More

Reviewed 26 August 2017

Holiday Inn Expresses are my new "Go To" when traveling. Courtney at the front desk was knowledgeable, thoughtful and helpful. The room was clean and just what we needed after switching from another chain hotel that was horrible.

Thank momtraveler43
Response from rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown HersheyResponded 29 August 2017

Dear Guest, Thank you for your thoughtful comments. I will be sure to pass your kind words onto Courtney. Have a great day! Regards, Rose S.

Reviewed 4 July 2017

First, I want to say that the front desk staff was very nice and helpful. Secondly, I will say the rooms were clean. We were there this weekend for a wedding and spent 3 days at this hotel. The room was a little musty when...More

1  Thank happyhobo284
Response from IHGService, Guest Relations Manager at SureStay Plus Hotel by Best Western Elizabethtown HersheyResponded 18 July 2017

Dear happyhobo284, We appreciate you taking the time to share your feedback regarding your stay with us. We appreciate the above average rating given on service. We give the utmost importance to our guest comments as they help us monitor how our hotels are being...More

Reviewed 2 July 2017

Hotel is off the beaten path, so it isn't noisy. The lobby is inviting, and the staff were polite. There is a fitness centre, but no pool. The rooms are simple and comfortable. The beds are cozy, and come with lots of pillows. There is...More

Thank Tina S
Response from rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown HersheyResponded 6 July 2017

Dear Guest, Thank you for your review of our hotel. We really appreciate it! I am pleased to hear that you enjoyed your stay! I will be sure to pass your kind words onto our staff. Thank you again, and have a great day!

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$148 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$148 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (6)
Room & Suite (22)
Dining (2)
Questions & Answers
Ask a question
799christyf
6 June 2017|
AnswerShow all 2 answers
Response from rshafferhie | Property representative |
I would recommend Hair Dreams Salon. It's a Mount Joy address but just up the street. Kelly does a great job. Their phone number is 717-367-8998. You can tell them Rose told you to call!
1
Vote
kjmaggio
3 October 2016|
AnswerShow all 2 answers
Response from lsophia2016 | Reviewed this property |
I don't know if there are adjoining rooms. You will have to check with the hotel.
-1
Votes
smithm20j
5 June 2016|
Answer
Response from rshafferhie | Property representative |
Hello, No, we do not offer this service. We can give you taxi information if you would like. Thanks, and have a great day!
0
Votes
Room Tips
"Two floors - elevator. We have never been disappointed with a room."
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"Ask to see room before accepting it. Check for musty smell"
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"Bring an eye mask."
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"All the Rooms seem fine but the ground floor is very convenient, quick in and out."
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