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Hilton Garden Inn Erie

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#8 of 38 Hotels in Erie
Certificate of Excellence
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Hilton Garden Inn Erie
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661 Reviews from our TripAdvisor Community

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Showing 659: English reviews
Mio, Michigan
Reviewed 22 August 2016 via mobile

Nice clean hotel. The bar in the lobby is nice with a nice friendly bartender. There is an Applebee's within walking distance. We stayed on a Sunday night so it was quiet. There are a lot of stores, etc. in the area so there is lots to do.

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Helpful?
1Thank Patricia H
JennFisher, AM Supervisor at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Erie. We are very fortunate to be located in a prime location in the City of Erie, with a vast array of restaurants and shopping. Again, we appreciate your review and hope to see you again soon.

Hoffman Estates, Illinois
Reviewed 21 August 2016

This is the second time I have stayed at this hotel. I found the hotel to be very nice for a moderately priced hotel. The room had the following amenities that I really appreciate, microwave, refrigerator and Kuerig. The room was clean, quiet and had adequate space. I have only eaten breakfast at the hotel, they serve a made to...

Review collected in partnership with Hilton Garden Inn
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1Thank helengA5132VR
JennFisher, AM Supervisor at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to write a review of the Hilton Garden Inn Erie. We are very fortunate to have such an amazing property that features an outstanding restaurant and bar. Our staff works very hard to provide clean, comfortable accommodations for our valued guests. Thank you again for the review and we hope to see you again...

Mechanicsburg, Pennsylvania
Reviewed 20 August 2016

We were upgraded to presidential suite! Fabulous!! My husband is a Hilton Honors member-we are staying here again in September, and probably many more times during our son's college years. Property is clean, staff are wonderful, and hotel is convenient to restaurants and shopping!

Review collected in partnership with Hilton Garden Inn
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1Thank 190leslieg
JennFisher, AM Supervisor at Hilton Garden Inn Erie, responded to this review

We appreciate you taking the time to write such a nice review of the Hilton Garden Inn Erie and are very pleased to hear that we will be seeing you the next few years, as your son attends college in Erie. Please wish your son a great freshman year from all of us at the Hilton. See you in September!

Canton, Texas
Reviewed 19 August 2016

We arrived late at night. There was plenty of parking. We received a friendly and professional greeting. Our room was clean. Beds had some kind of adjustable firmness, but I couldn't tell the difference. There was no cloying scent of room deodorizer or whatever some of these places spray. We did not partake of the restaurant, but they have a...

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Helpful?
1Thank J H
JennFisher, AM Supervisor at Hilton Garden Inn Erie, responded to this review

Thank you so much for taking the time to review the Hilton Garden Inn Erie. We appreciate your kind comments and are very pleased you enjoyed your time with us. Please come back to visit us again soon!

Reviewed 15 August 2016 via mobile

I stayed for a night with family and friends and it's one of the best hotels that I've ever been to. The staff is very friendly and accomodating. I requested extra pillows and towels and recieved them within five minutes. The cleanliness of the the room was immaculate. What is most important to me is customer service and I can't...

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Helpful?
1Thank Katie C
JennFisher, AM Supervisor at Hilton Garden Inn Erie, responded to this review

Thank you so much for your kind comments regarding the Hilton Garden Inn Erie. We are extremely happy that you had a great stay and that you will choose to stay with us in the future. We have a great team working at the hotel and they always try to go out of their way to help our guests. Thank...

Reviewed 14 August 2016

I was there on a Tuesday night. The Pm desk clerk on 8/9 was one of the rudest clerks I have ever dealt with. The credit card I had on file was bad since I lost my wallet...he didn't have to assume I didn't have a credit card to use. I have stayed in many HGI's. This one simple ok-...

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Helpful?
Thank annapN7702ZW
JennFisher, AM Supervisor at Hilton Garden Inn Erie, responded to this review

We appreciate you taking the time to review the Hilton Garden Inn Erie. We invite all reviews, even critical reviews. I apologize that the employee was short with you and "lacked" proper customer service. We will be addressing this concern to the employee, so that this will not happen again. I hope you enjoyed everything else we had to offer...

Chicago, Illinois
Reviewed 13 August 2016

The first few Hilton Garden Inns I stayed in were so nice that it became my go-to hotel when traveling. I have since found out though that the quality level is very inconsistent. Some locations have very nice rooms and facilities like State College in Pennsylvania and Boston Logan airport, and others seem dated and run-down, like this one. The...

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Thank paanbrem
JennFisher, AM Supervisor at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to share feedback on your recent stay with us. We always appreciate hearing from our guests and we understand your frustration regarding the bed quality. As we continually work to meet and exceed our guests expectations, the Hilton Garden Inn will be replacing all guest room mattresses in the near future. We strive to...

Pittsburgh, United States
Reviewed 11 August 2016

I stay at this hotel frequently for business and each time I stay I have a better experience! The staff is so wonderful! They always have smiles on their faces and are extremely accommodating to the guests. The beds are comfy, the food is good, and the hotel is super convenient to get to any location in Erie!

Review collected in partnership with Hilton Garden Inn
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Thank Carly B
JennFisher, AM Supervisor at Hilton Garden Inn Erie, responded to this review

Thank you for the fantastic review of the Hilton Garden Inn Erie. Our team is very proud of our hotel and strive everyday for perfection, for you our valued guests. I will make sure the staff is aware of your comments. Thank you again for taking the time to review the hotel and we hope to see you again soon.

Baden, Pennsylvania
Reviewed 11 August 2016

Mattress supposed to be air mattress but did not maintain firmness and sagged and became uncomfortable during all the stays. I checked out early and went to nearby Marriot property. Clean rooms, great location though. Forgot clothes in the room and called housekeeping and left message but never got call back

Review collected in partnership with Hilton Garden Inn
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Thank 342vicR
JennFisher, AM Supervisor at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Erie. I apologize that you didn't enjoy your sleep on our Garden Sleep System beds. Our hotel will be replacing all guest room mattresses in the near future. I did email you in regards to the lost clothing items. Again, thank you for your comments and we hope...

Pittsburgh, Pennsylvania, United States
Reviewed 10 August 2016

We stay here all the time. Breakfast is exceptional. Good food for good price. Rooms are clean. Beds are adjustable and very comfortable. Hotel is located in great location no matter what your plans are. I would recommend staying here.

Review collected in partnership with Hilton Garden Inn
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Thank Cindy E
JennFisher, AM Supervisor at Hilton Garden Inn Erie, responded to this review

Thank you very much for taking the time to review the Hilton Garden Inn Erie. We appreciate your comments and thank you for your continued loyalty. We hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
The Hilton Garden Inn Erie hotel is located nine miles away from the Erie International Airport in the heart of the Peace Street Business District - with downtown Erie and the waterfront Bayfront District only ten minutes away. You'll also find that we're near the Splash Lagoon Indoor Water Park, Waldameer Water World, the Erie Zoo, Presque Isle State Park, and the Presque Isle Downs & Casino. Guests who stay at our hotel enjoy our free WiFi, on-site lounge/restaurant, fitness center, indoor pool with hot tub, room service, flat-screen HDTVs with premium cable, in-room microwaves and refrigerators, as well as our 24-hour business center and on-site convenient store. Upgrade to a suite with separate sitting area and large whirlpool tub. We're also adjacent to the Ambassador Banquet and Conference Center featuring 21,000 sq. ft. of event space. ... more   less 

Additional Information about Hilton Garden Inn Erie

Address: 2225 Downs Dr, Erie, PA 16509-4793
Region: United States > Pennsylvania > Erie
Price Range: RM376 - RM1,076 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Erie 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hilton Garden Inn Erie Hotel Erie
Hotel Style:
#4 Business Hotel in Erie
#5 Family Hotel in Erie
#7 Romantic Hotel in Erie
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Erie staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Erie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor is rented out to a company. Never heard any noise coming from above when we stayed on the second from the top.”
 of 5 bubbles Yvonner8r, 2 Mar 2017 | Read review
“Avoid the first floor- you will be near the pool and a loud hallway.”
 of 5 bubbles BrianO271, 30 Nov 2016 | Read review
“Low Floor facing lake....quieter”
 of 5 bubbles davidhF9671IR, 5 Nov 2016 | Read review
“ask about an upgrade!! :)”
 of 5 bubbles michmoo, 30 Sep 2016 | Read review
“Stay away from noisy elevators.”
 of 5 bubbles 815jh, 18 Aug 2016 | Read review
5 of 5