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Will never stay there again. It's supposed to be a smoke free hotel but the cigarette smell is horrible. It was so bad I couldn't sleep. It looked like a trucker stop hotel, most of the parking was full of trucks. The rooms was dark...More
Thank damaris m
Response from 00esa, General Manager at Extended Stay America - Philadelphia - ExtonResponded 4 weeks ago
Thank you for evaluating your experience. We apologize for the issues you encountered in your room and regret the inconvenience it caused. We will use your feedback as a training tool to improve our service and facilities moving forward. I appreciate your constructive feedback, and...More
Front desk staff is very accommodating...clean room..I am noise sensitive and they made sure I was placed in the back..beds are comfortable..I have absolutely no complaints..assistant manager is very helpful in making sure you have what you need. .I have not had a bad nights...More
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - ExtonResponded 5 April 2017
We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to read that our staff provided you with excellent customer service and that you preferred the comfortable beds. Thank you again for your review. We...More
Great place to be very nice people that work here the rooms are great and clean I enjoy my stay here thanks for having me I really recommend other people to stay here this place make you feel like ur at homeMore
Response from 00esa, General Manager at Extended Stay America - Philadelphia - ExtonResponded 18 March 2017
Thank you for sharing your wonderful experience at Extended Stay America - Philadelphia - Exton. We are thrilled to know your well-appointed room and our outstanding hospitality exceeded your expectations for a spectacular stay. We greatly appreciate your recommendation and look forward to being your...More
I have stayed at this hotel two times, each time between 2 to 3 weeks. Please be reminded here that that this is not a five star hotel. At the same time, I have stayed at way worse places in the same price range, so...More
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - ExtonResponded 30 January 2017
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that my staff meet your expectations and I will share your comments during our next team meeting. Thank you again for your kind words. The staff and...More
The room was ok. No hot water in the morning, the drains were clogged in sink and shower. Hallway smelled like smoke. They don't have ice, vending and there is no coffee in the room. The continental breakfast was coffee and granola bars. Will not...More
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - ExtonResponded 6 January 2017
Thank you for taking the time to write a review of your stay. The situation you described is regrettable. We are very sorry for your experience. As this hotel’s assistant manager, I can assure you that I have taken the requisite steps to ensure your...More
US$97 - US$154 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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