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Extended Stay America - Philadelphia - Exton

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Traveller (13)
Room & Suite (20)
Dining (1)

About

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Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Golf Course
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Family Rooms
Kitchenette
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
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HOTEL CLASS
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Location

Full view
40Car recommended
Grade: 40 out of 100
11Restaurantswithin 1 km
1Attractionwithin 1 km
52Reviews
37Photos
0Q+A
6Room tips
Traveller rating
  • 9
  • 9
  • 11
  • 7
  • 16
Time of year
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  • English
Popular mentions
When we arrived, the desk lady was outside the front door smoking with friends and we had to wait for her to come in then she did and left her key outside and had to go back outside. She was very unprofessionally dressed and not super friendly. When we walked to our room the
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Exton
Responded 1 week ago
Thank you for choosing us and letting us know we have room for improvement. Our associates receive thorough training, but we are sorry one of our staff failed to meet your expectations. We will step up our efforts to ensure this does not happen again. Also, we have shared your concerns about the cleanliness with our housekeeping team to deep clean every room. We want to regain your trust and hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
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Hotel's Favourite
A few of the hotels were booked using the CLC lodging for my company which I use a hotel at least 1 or 2 nights a week. I called a few places within 10 miles, But when I called here and Spoke to Travis.. I could tell right away even though it was 20 minutes a way I was heading
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Exton
Responded 4 Apr 2018
Brian, thank you so much for the wonderful review, most especially the kind comments about Travis. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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The hotel did not have a warm welcoming entrance. It was all so small. Rented a room with two double beds and kitchenette. It was pathetic, small and the room had an oder. We had to go buy Lysol. The room was dated and did not sleep 4 comfortably in the small double beds. It
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Exton
Responded 6 Nov 2018
We sincerely apologize for letting you down and the difficulties you encountered during your stay. We always strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
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Ants everywhere , cops getting called everyday , Travis is a very horrible manager over changing my card , room was very dirty diaper under bed , no coffee , witness seeing two employee who’s names are Elena and Imani talk to a young lady very disrespectful putting their hands
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Exton
Responded 2 Aug 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
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We arrived in the suburban Philadelphia region around 8:30pm and used an online booking site to find a place to stay. We were greeted at the front desk by a friendly staff member but after a few minutes of finding our newly booked reservation, we were told the hotel was sold
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Exton
Responded 26 May 2018
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
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Damage on Bathroom Ceiling
Photo provided by managementExtended Stay America - Philadelphia - Exton
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Philadelphia - Exton
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Philadelphia - Exton
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Philadelphia - Exton
Studio Suite - 1 Queen Bed
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"Go elsewhere as there are hotels right next door and across the street that will do a better job."
"Pick a room with uneven numbers as this will face away from the road and towards trees."
"second floor away from elevator"
"READ THE REVIEWS! There are nicer rooms a street over"
"Get a room away from lobby to avoid smell from trash room."
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12
PRICE RANGE
US$79 - US$119 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay extonextended stay america exton
LOCATION
United StatesPennsylvaniaExton
NUMBER OF ROOMS
101
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