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Fairfield Inn & Suites Harrisburg Hershey

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165 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Harrisburg Hershey
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Showing 165: English reviews
San Luis Obispo County, California
Reviewed 7 August 2016 via mobile

Not impressed with the staff. Breakfast stops at 9:30 and at 9:15 they were out of eggs and we were told they weren't going to make anymore. They were also out of milk and yogart. Theroom was ok, we found gum on the floor and the bathroom didn't have all the normal toiletries.

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Helpful?
Thank Chantel P
barry k, General Manager at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

I have looked at extending breakfast and will consider it after talking to staff.I'm glad you enjoyed the room.We will try and do better on your next visit.I hope breakfast didn't put a damper on your stay .

Reviewed 5 August 2016 via mobile

The room was so humid, the sheets, carpet, and pillows felt wet. The location is convenient and the room was clean and well maintained. The service personnel were very friendly and worked to meet customer needs. I will not be returning as the dampness was undesirable.

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Helpful?
Thank Ragarver
barry k, General Manager at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Please accept our sincere apology for the problems you had while staying at our inn.We truly strive to make each guests stay a pleasant experience.We apparently failed in your case.Again I'm sorry for the trouble you had at our inn.

Battle Creek, Michigan
Reviewed 30 July 2016 via mobile

We use Fairfield all the time because of their comfortable beds. Not here. Ours were like concrete. The room was damp and smelly. Will never stay here again. Would suggest other Marriott properties in this area might be a better choice.

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Helpful?
Thank Gene A
barry k, General Manager at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Sorry that your stay was not a pleasant one.Our beds are less then a year old and meet MARRIOTT specs.We get very few complaints,but I understand everyone is different and likes different bending.We truly strive to make each guest stay an enjoyable one.I'm sorry we failed in your case

Reviewed 24 July 2016 via mobile

I recently stayed here for 3 nights with my husband and two children. This hotel is very small. The major downfall is the double sized beds. They are too small and very uncomfortable. I could feel the springs in the beds! The rooms are super tiny! It's just not enough room for a family of 4. On a positive note,...

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Helpful?
Thank clf2006
barry k, General Manager at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thanks for your input,I understand your concerns.We do have suites available that may have worked better for your family.I'm not sure of their availability during your stay,but keep in mind for any future stays at Fairfield Inn.Please know we truly want each guests stay to be an enjoyable one.

Newton, Massachusetts
Reviewed 21 July 2016 via mobile

We just stayed here for 5 nights that ended today. We originally booked for 4 nights, but we had such a great time that we added another night. The staff were so nice to accomodate us and whatever we need. The place is clean overall. Small but ok pool and hot tub. The breakfast is the worst, but edible. I...

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Helpful?
Thank triptonowhere_11
barry k, General Manager at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for taking the time to review our hotel.We strive to make each guests stay an enjoyable experience.We hope you will consider our property when in the Harrisburg Hershey area.Thank you again for staying at our inn.

NJ
Reviewed 20 July 2016

This is a good choice if you are in the Hershey/Harrisburg area. Our room was very clean, the air conditioning worked very well and the shower was forceful with plenty of hot water. The towels were large and fluffy. The breakfast was typical and continuously replenished. The staff was pleasant and helpful. Be advised that if you are a light...

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1Thank Traverler1
Reviewed 21 June 2016

Nice bright property (newer?) right off the expressway. Easy 10-15 drive to Hershey Park. Comfortable rooms and bright breakfast area. Sink outside the shower/toilet room proved advantageous for a young family. Indoor pool big enough for two young children to play. Next to a Sheetz and across the street from McDonald's for late night cravings.

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Helpful?
Thank Formercouchpotato
Crawley, West Virginia
Reviewed 19 May 2016 via mobile

This hotel didn't get 5 out of 5 because when we first got there my daughter loves to swim and the pool felt like someone had dumped a ton of ice in it I could barely stand it so of course my 2 year old couldn't at all. I told the staff about it and they said that they would...

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Helpful?
Thank ctincher
barry k, Vp hotels at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for your valued input.We all have things happen that aren't in our controll.We unfortunately had both happen at the same time our pool heater went out and we had ro order a part,also the water heater decided to give up the goast at the same time.Thank you for your understanding,we appreciate your patronage and hope you will stay...

massachusetts
Reviewed 16 May 2016

We stayed here with our grandchildren and thought we booked a suite. what we got was a room with a sitting area, no kitchenette!! A tiny refrig and microwave was in the room, no glasses or plates or silverware, This is not what I classify as a suite! Room was nice, clean, comfy bed, pool, hot tub, good breakfast, staff...

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Helpful?
1Thank aebcpama
barry k, vp hotels at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

I agree with you,these rooms are a very loose definition of the term suite.I'm sorry if this affected your stay.I have instructed our desk associates to do a better job in describing our[suites].Thank you for your input.We truly want each and every guest to have a great stay.

Congers, New York
Reviewed 9 May 2016 via mobile

We were staying for a baseball tournament and extended days for a mini family vacation. I called and asked for adjoining rooms since we would have extra luggage and 2 adults and 2 children. I was told that they were not available. I paid extra for a king suite with the hopes of more room and a pull out sofa...

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Helpful?
Thank Laurie G
barry k, General Manager at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Please know we truly try to make each and every guests stay an enjoyable experience.We're sorry we let you and your family down.We have talked to the associates involved and they understand to better explain our room layout and convey this to our guests.Again we apologize for the problems you had while staying at our inn.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Fairfield Inn & Suites by Marriott Harrisburg/Hershey is conveniently situated between Hershey and Harrisburg. Hershey is only 8 miles away and minutes from downtown Harrisburg. After a long day of travel or touring the region, enjoy the comforts of home with flat panel 37" LCD TVs and always FREE high speed Internet access. You can rest in our whirlpool, indoor heated pool or workout in our fitness center. Enjoy complimentary hot breakfast. Our friendly staff looks forward to accommodating you! ... more   less 

Additional Information about Fairfield Inn & Suites Harrisburg Hershey

Address: 1018 Briarsdale Road, Harrisburg, PA 17109
Region: United States > Pennsylvania > Harrisburg
Price Range: RM563 - RM926 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Harrisburg Hershey 2.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Fairfield Inn Harrisburg Hershey Hotel Harrisburg
Fairfield Harrisburg
Harrisburg Fairfield Inn
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Harrisburg Hershey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enjoy the Hot Breakfast”
 of 5 bubbles AAHou, 18 Oct 2016 | Read review
“Select room other than first floor. With indoor pool you smell the clorine.”
 of 5 bubbles Formercouchpotato, 21 Jun 2016 | Read review
“Get a room "suite" room if you can so the parents can have their own TV and space to hang out.”
 of 5 bubbles johnnyc7680, 26 Feb 2016 | Read review
“Every room is equally quiet, so just avoid rooms adjacent to the entrances.”
 of 5 bubbles Gabe10101, 20 Nov 2015 | Read review
“I was in 204”
 of 5 bubbles JXGMOM, 6 Sep 2015 | Read review
5 of 5