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This was a very disappointing experience. Our room was very dirty, from dust on every piece of furniture, to a moldy bathtub, and a sink with scummy food particles. I took pictures to prove it. We deserve a refund.
Stayed here for only night. We were pleasantly surprised at how nice and comfortable this hotel was. Very clean, staff was really great. Less than 10 minutes after checking in we got a call from the front desk to see if everything was OK and...More
8/26/17 stayed at the Candlewood Suites in Horsham in room 327.
The room smelled like back in the day before hotels were smoke-free. It smelled like smoke that someone tried to clean up with another smell but the outcome was not good.
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded 30 August 2017
First of all thank you for taking the time to rate us on TripAdvisor. We are disappointed that we did not meet your expectations during your last stay us us, but we do hope to have another opportunity in the future to exceed your expectations!
Business travel took me to PA and I decided to try out this Candlewood Suites. It looks nice and modern from the outside but it needs revamping on the inside. Some fresh paint in the halls, brighter lighting would make it go a long way....More
Thank Laura T
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded 10 August 2017
Thank your for taking your the time to write a review on TripAdvisor. We are sorry that we did not meet your expectations. We hope to have an opportunity to host you again!
If you want to save a few dollars from the average cost of a hotel in the area this is the place. The rooms all have full kitchens and it's definitely a long term stay hotel. I believe maid services offered once a week or...More
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded 7 August 2017
Thank you for taking the time to write a review on TripAdvisor. We are happy that you liked the full kitchens and the Candlewood Cupboard. Also thank you for the items that you listed in your review, we will take them and use...More
US$80 - US$111 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Candlewood Suites Philadelphia / Willow Grove Hotel Horsham ,