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Candlewood Suites Philadelphia / Willow Grove

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Traveller (45)
Room & Suite (35)
Family and Play Areas (2)
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Overview
  • Excellent24%
  • Very good32%
  • Average19%
  • Poor14%
  • Terrible11%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (158)
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All reviewsbusiness parkfree washers and dryersfresh paintgarbage disposalan extended stay hoteltwo burner stove topfull kitchensized refrigeratorwork spacelaundry roomother hotelsironing boardan updatecheck in was a breezeshopping and restaurantshorsham areastayed for one night
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1 - 5 of 154 reviews
Reviewed 3 March 2018

I've booked the Horsham location on several occasions in years past, it's not as nice as a remembered. The Front Desk staff is scattered at best, I went to them in the early morning to request the larger room, the man said it was fine...More

Thank Debbie_B592014
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded 6 March 2018

We are sorry to hear about the issues that you encountered during your stay with us. We understand your frustration with not having booked the correct room type

Hotel's Favourite
Reviewed 11 December 2017

Stayed here for only night. We were pleasantly surprised at how nice and comfortable this hotel was. Very clean, staff was really great. Less than 10 minutes after checking in we got a call from the front desk to see if everything was OK and...More

Thank Joni M
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded 18 December 2017

Thank you for the wonderful review. We are glad that you enjoyed your experience with us and we hope to see you again soon!

Reviewed 13 December 2017

This was a very disappointing experience. Our room was very dirty, from dust on every piece of furniture, to a moldy bathtub, and a sink with scummy food particles. I took pictures to prove it. We deserve a refund.More

1  Thank newfun
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded 18 December 2017

First of all thank for taking the time to write a review on TripAdvisor. I am sorry to here that you did not enjoy your stay with us. Please reach out to me at either timothy.potter@ihg.com or 215-328-9119 so that we can discuss your stay...More

Reviewed 28 August 2017

8/26/17 stayed at the Candlewood Suites in Horsham in room 327. The Cons: The room smelled like back in the day before hotels were smoke-free. It smelled like smoke that someone tried to clean up with another smell but the outcome was not good. The...More

1  Thank joprit
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded 30 August 2017

First of all thank you for taking the time to rate us on TripAdvisor. We are disappointed that we did not meet your expectations during your last stay us us, but we do hope to have another opportunity in the future to exceed your expectations!

Reviewed 9 August 2017

Business travel took me to PA and I decided to try out this Candlewood Suites. It looks nice and modern from the outside but it needs revamping on the inside. Some fresh paint in the halls, brighter lighting would make it go a long way....More

1  Thank Laura T
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded 10 August 2017

Thank your for taking your the time to write a review on TripAdvisor. We are sorry that we did not meet your expectations. We hope to have an opportunity to host you again!

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$93 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$93 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (45)
Room & Suite (35)
Family and Play Areas (2)
Questions & Answers
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Melody M
13 September 2016|
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Response from Cynmueller | Reviewed this property |
We did not have a couch in our room. Just call the hotel and ask them.
0
Votes
Room Tips
"Stay elsewhere"
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"Rooms away from the elevator should help minimize the noise."
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"Don't take a room by the elevator."
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"higher floors might help with the AC/heat noise."
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