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Candlewood Suites Philadelphia / Willow Grove

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Candlewood Suites Philadelphia \/ Willow Grove
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145 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Philadelphia, Pennsylvania
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 May 2016

I reserved 2 rooms for a wedding. The rooms were big, clean, and the staff was fantastic. Unfortunately, due to the naval base closing and businesses suffering the quality was not as before, but still good hotel to stay in.

Helpful?
Thank AP_2012
Annapolis, Maryland
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 March 2016

When we arrived, shortly after dark, the parking lot was completely dark. We waited for the receptionist and were told that he was fixing the lights. Great! Throughout the night, however, the parking lot lights went on and off several times. We were aware of it because of our restlessness due to the extreme changes in room temperature and /or... More 

Helpful?
Thank rosemarym481
IHGService, Guest Relations Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Dear rosemarym481, Thank you for taking the time to review our property. We regret that the overall condition of the hotel especially the thermostat were a let down during your stay. Please know that this is not reflective of our daily high standards. We hope that you give us a chance to change your perception of our hotel. Sincerely, Dianne... More 

Birmingham, United Kingdom
Level Contributor
84 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 31 January 2016

I've lived in Candlewood for 10 weeks and I can't really complain much about it. It's quiet, warm and the 1 bedroom apartment where I stayed was well equipped. If you expect a 5 stars place, don't go. Otherwise, it's good to stay on a budget.

Helpful?
Thank ketoprofene17
Marshall, Arkansas
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2016 via mobile

Nice property with friendly and helpful staff. Clean room and much cheaper than others in the area. Stayed here while in the area on business. Hotel is setup for extended stays. Offers full sized fridge, microwave, 2 burner cook top and dishwasher in each room. In room ice always a plus. Great place to stay.

Helpful?
Thank Jeff P
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 January 2016 via mobile

Even though our service dog is exempt, we prefer to stay at pet friendly hotels. We checked in late after a 12 hrs drive and the front desk was helpful and friendly. Booking was quick with my IHG app and check in was even faster. Nicely appointed room and quiet area. Pet walking area near the front entrance with clean... More 

Helpful?
1 Thank Timothy G
Suffolk, Virginia
Level Contributor
8 reviews
3 hotel reviews
Reviewed 24 December 2015 via mobile

This is a great business hotel, they even allow your pets to stay. The rooms are clean and tidy, room service is provided once a week. You can ask for new towels and such though all week long. They have a cantina to meet your needs for anything you have forgotten or for food(although it is quite expensive, some of... More 

Helpful?
Thank Jennifer H
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 December 2015 via mobile

I have stayed at this hotel beofre about 2 years ago and I was quite pleased however they have a new manager and it seems like it has gone way downhill since he is there. might I add he is not a very pleasant person he is quite rude and cocky front desk is slow and the one girl had... More 

Helpful?
Thank Me M
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Me M, I sorry to hear about the issues that you encountered during your recent visit with us. I would like to discuss your review in more detail, so if you could please contact me at timothy.potter@ihg.com or at 215-328-9119. Thanks again and I look forward to hearing from you soon. More 

Level Contributor
120 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 18 November 2015 via mobile

Very comfortable, spacious rooms. I travel a lot for work and even though I rarely stay in the same place more than 1-2 nights, these suites feel very homelike. The fitness room here was great with multiple cardio machines, a nice nautilus machine and a good mix of kettle bells and medicine balls. All definitely worth the price of admission!

Helpful?
Thank James M
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

James M, Thank you for your wonderful review. We hope to see you again soon! More 

Rocky Mount, North Carolina
Level Contributor
133 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 November 2015 via mobile

Spent 5 nights during a business trip. Staff was friendly and helpful. Room had small kitchen and a comfortable bed and recliner for watching TV. Desk big enough for computer and wifi included. Not great but adequate. Plenty of lit parking. Generally a quiet facility. Not a bad away from home place.

Helpful?
Thank Jim S
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

JimS, I am glad that your enjoyed your clean comfortable room with us! We look forward to hosting you again soon! More 

Oneonta, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 November 2015

We went down to visit a friend, and stayed at this hotel. We found the room to be spacious and clean. Customer service was very helpful, and the amenities are fantastic! (Who knew you could sign out board games, game systems, dvd's, and the snack room was a nice touch!) Overall, it was a great stay, and I hope our... More 

Helpful?
Thank stewpot13820
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

stewpot13820, We are glad you enjoyed your entire stay from the spacious rooms to the Candlewood Cupboard and Candlewood Lending Locker. We look forward to exceeding for expectations again the next time that you are in the Willow Grove area. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Candlewood Suites Philadelphia - Horsham - Willow Grove hotel is nestled in SE Pennsylvania. We are a stone's throw from many areas of interest such as King of Prussia Mall, Valley Forge National Historic Park, Franklin Mills Mall, Philadelphia Zoo, Philadelphia Convention Center, Franklin Institute, Willow Grove NAS JRB, & Fox Chase Cancer Center.The Candlewood Suites Philadelphia/Willow Grove is the perfect choice for business or leisure travelers. Earn Priority Club rewards points for each qualifying stay. Our large guest suites offer the perfect amenities for your business trip, vacation, or relocation needs. Each room boasts a fully equipped kitchen allowing you to cook the meals that you love just the way you like them! Relax in your overstuffed recliner as you enjoy a movie from our free lending library. Work in comfort at your in-room desk while taking advantage of our free high-speed Internet. Can't bear to leave Fido at home? Bring him along! We offer a pet friendly environment. Visit our executive fitness center or do your laundry in our free machines. Visit the Candlewood Cupboard for a frozen dinner, ice cream, or late-night snack. It is open 24-hours! We are also a great alternative to a corporate apartment and offer a flexible pricing structure based on your length of stay. ... more   less 

Additional Information about Candlewood Suites Philadelphia / Willow Grove

Address: 250 Business Center Drive, Horsham, PA 19044
Region: United States > Pennsylvania > Horsham
Price Range: RM320 - RM449 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Philadelphia / Willow Grove 2.5*
Number of rooms: 110
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Also Known As:
Candlewood Suites Philadelphia / Willow Grove Hotel Horsham
Horsham Candlewood Suites
Candlewood Suites Horsham
Candlewood Horsham
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Philadelphia / Willow Grove staff and other travellers.
1 question
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East Liverpool, Ohio
2 months ago

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Questions? Get answers from Candlewood Suites Philadelphia / Willow Grove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“WE got the Two room suite with separate bedroom. Wife was able to sleep while I watched late night TV. Also, second TV in bedroom”
 of 5 bubbles 874dalec, 19 Oct 2016 | Read review
“Do NOT stay in room 307 unless you do not want to sleep!”
 of 5 bubbles LILBonsaii, 9 Oct 2016 | Read review
“All the rooms are equally wonderful it seems! Regarding the view, the front facing are better than the back facing!”
  • Bathroom
  • The cozy & comfortable bed
  • The furnished kitchen attached to the room
 of 5 bubbles Arkoz2015, 27 Jun 2016 | Read review
“Only three floors”
 of 5 bubbles jjk718, 30 May 2016 | Read review
“The property is three stories and I had a 3rd floor room with a very earthy view. I was able to keep the curtains open at all times.”
 of 5 bubbles YaYaYoung, 20 May 2016 | Read review
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