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Candlewood Suites Philadelphia / Willow Grove

4.1 km from Horsham centre
  • Free Wifi
  • Free Parking
  • Fitness centre
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250 Business Center Drive, Horsham, PA 19044
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149 Reviews from our TripAdvisor Community

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Showing 145: English reviews
Reviewed 5 December 2015 via mobile

I have stayed at this hotel beofre about 2 years ago and I was quite pleased however they have a new manager and it seems like it has gone way downhill since he is there. might I add he is not a very pleasant person he is quite rude and cocky front desk is slow and the one girl had...

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Helpful?
Thank Me M
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Me M, I sorry to hear about the issues that you encountered during your recent visit with us. I would like to discuss your review in more detail, so if you could please contact me at timothy.potter@ihg.com or at 215-328-9119. Thanks again and I look forward to hearing from you soon.

Reviewed 18 November 2015 via mobile

Very comfortable, spacious rooms. I travel a lot for work and even though I rarely stay in the same place more than 1-2 nights, these suites feel very homelike. The fitness room here was great with multiple cardio machines, a nice nautilus machine and a good mix of kettle bells and medicine balls. All definitely worth the price of admission!

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Thank James M
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

James M, Thank you for your wonderful review. We hope to see you again soon!

Rocky Mount, North Carolina
Reviewed 10 November 2015 via mobile

Spent 5 nights during a business trip. Staff was friendly and helpful. Room had small kitchen and a comfortable bed and recliner for watching TV. Desk big enough for computer and wifi included. Not great but adequate. Plenty of lit parking. Generally a quiet facility. Not a bad away from home place.

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Thank Jim S
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

JimS, I am glad that your enjoyed your clean comfortable room with us! We look forward to hosting you again soon!

Oneonta, New York
Reviewed 1 November 2015

We went down to visit a friend, and stayed at this hotel. We found the room to be spacious and clean. Customer service was very helpful, and the amenities are fantastic! (Who knew you could sign out board games, game systems, dvd's, and the snack room was a nice touch!) Overall, it was a great stay, and I hope our...

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Thank stewpot13820
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

stewpot13820, We are glad you enjoyed your entire stay from the spacious rooms to the Candlewood Cupboard and Candlewood Lending Locker. We look forward to exceeding for expectations again the next time that you are in the Willow Grove area.

Suttons Bay, Michigan, United States
Reviewed 30 October 2015

I was hesitant to book after reading other reviews but was pleasantly surprised by this hotel. The check-in was efficient, the room was clean and spacious, the linens fairly luxurious. I would not hesitate to book this hotel again if in the area.

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Thank Linda D
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Linda D, Thank you for giving us the opportunity to serve you, we are glad that you enjoyed our clean and spacious rooms. We look forward to seeing again the next time that you are in the Willow Grove area.

Reviewed 13 October 2015

Requested nonsmoking room, due to a booking issue mgmt put a smoker in the adjoining nonsmoking room. They said they made accomodations for the long term guest and in doing so myself and my asthmatic daughter had to smell smoke all night! No compensation for our troubles, but the smoker was all set!

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Thank Beth Z
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Beth Z, Our goal is to exceed your guests expectations during their time with us and we dropped the ball during your recent stay with us. Please contact me directly at timothy.potter@ihg.com or 215-328-9119, so that we can discuss more about your experience so that I can use it to fine tune our operations!

Dacula
Reviewed 8 October 2015

This is an extended hotel and was not aware or told that maid service was not included unless your stay was a week long. Was told this by a grouchy lady at the front desk. If you want clean towels or sheets, you need to bring your old ones to the desk in a laundry basket. The handle to our...

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Thank DaculaLin
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Lindy T, I am sorry that you have mixed feelings about your last stay with us,. Please contact me at timothy.potter@ihg.com or 215-328-9119, so that we can discuss in more detail. Thank again and I look forward to hearing from you!

Charlotte, North Carolina
Reviewed 7 October 2015

We usually stay at Holiday Inn, but this time I found a better price at Candlewood Suites. Check in went smooth and we went up to our room. When we arrived in the room, I was impressed. It was very clean, specious and very upgraded. Loved the furniture! The 2nd night, one of our keys didn't work. I went to...

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Thank RFloricel
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

RFloricel, Thank you for the review we are happy that you enjoyed your stay and we will look forward to seeing you again the next time that you are in the Philadelphia area!

Durham, NC
Reviewed 17 September 2015

Though sitting in the middle of a business park, this dog-friendly hotel is very convenient to almost everything you need while in the Philadelphia area. Candlewood Suites Philadelphia / Willow Grove is less than two miles from the Pennsylvania Turnpike (I-276), just over three miles from a nice SEPTA train station, and is close to many restaurants. Please note that...

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Thank MagyarNC
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

MagyarNC, Thank you for taking the time to write a review on Tripadvisor, we are glad that everything was very convenient for you. We look forward to seeing you again the next time that your travels bring you to the Philadelphia area!

Delaware
Reviewed 27 August 2015

This is a great hotel. Check-in & check-out was fast & easy by 2 different, pleasant ladies. The room was spacious & very clean & had everything we needed, including pot, pans, dishes, glasses & dish soap/dishwasher soap. The bed was comfortable & the linens outstanding. The wifi was the best we have had in a hotel. The microwave popcorn...

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Thank 11pooka11
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

11pooka11, First of all thank you for taking to write a review about our hotel and giving us a 5 star review. Thank you again and we look forward to seeing you again the next time that you are in the Horsham/Willow Grove area!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Candlewood Suites Philadelphia - Horsham - Willow Grove hotel is nestled in SE Pennsylvania. We are a stone's throw from many areas of interest such as King of Prussia Mall, Valley Forge National Historic Park, Franklin Mills Mall, Philadelphia Zoo, Philadelphia Convention Center, Franklin Institute, Willow Grove NAS JRB, & Fox Chase Cancer Center.The Candlewood Suites Philadelphia/Willow Grove is the perfect choice for business or leisure travelers. Earn Priority Club rewards points for each qualifying stay. Our large guest suites offer the perfect amenities for your business trip, vacation, or relocation needs. Each room boasts a fully equipped kitchen allowing you to cook the meals that you love just the way you like them! Relax in your overstuffed recliner as you enjoy a movie from our free lending library. Work in comfort at your in-room desk while taking advantage of our free high-speed Internet. Can't bear to leave Fido at home? Bring him along! We offer a pet friendly environment. Visit our executive fitness center or do your laundry in our free machines. Visit the Candlewood Cupboard for a frozen dinner, ice cream, or late-night snack. It is open 24-hours! We are also a great alternative to a corporate apartment and offer a flexible pricing structure based on your length of stay. ... more   less 

Additional Information about Candlewood Suites Philadelphia / Willow Grove

Address: 250 Business Center Drive, Horsham, PA 19044
Region: United States > Pennsylvania > Horsham
Price Range: RM326 - RM419 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Philadelphia / Willow Grove 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Candlewood Suites Philadelphia / Willow Grove Hotel Horsham
Horsham Candlewood Suites
Candlewood Suites Horsham
Candlewood Horsham
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Philadelphia / Willow Grove staff and other travellers.
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East Liverpool, Ohio
5 months ago

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Questions? Get answers from Candlewood Suites Philadelphia / Willow Grove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't take a room by the elevator.”
 of 5 bubbles barbaradetz, 1 Feb 2017 | Read review
“higher floors might help with the AC/heat noise.”
 of 5 bubbles P4048TOjasonl, 21 Jan 2017 | Read review
“WE got the Two room suite with separate bedroom. Wife was able to sleep while I watched late night TV. Also, second TV in bedroom”
 of 5 bubbles 874dalec, 19 Oct 2016 | Read review
“Do NOT stay in room 307 unless you do not want to sleep!”
 of 5 bubbles LILBonsaii, 9 Oct 2016 | Read review
“All the rooms are equally wonderful it seems! Regarding the view, the front facing are better than the back facing!”
  • Bathroom
  • The cozy & comfortable bed
  • The furnished kitchen attached to the room
 of 5 bubbles Arkoz2015, 27 Jun 2016 | Read review
5 of 5