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It was not a good start to our stay when the front desk staffer tried to charge us an additional $75 even though we had already paid in full online and had the printed receipt to show him. He was not very friendly to us...More
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd.Responded yesterday
Minnie, we were disappointed to read your feedback. Please accept our apologies for the service issue you experienced at the front desk and in your room. Your feedback will be taken as a training tool within our front desk and housekeeping teams in an efforts...More
The room was clean and provided all the necessary travel conveniences. The kitchen did not have a dishwasher...or granite countertop, but I would gladly trade these luxury items for this exceptionally helpful and cheery staff. They went out of their way to make us feel...More
Thank Phyllis W
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd.Responded 5 April 2017
Your feedback is important. Thank you for sharing. I'm so pleased to hear that your room was much to your liking and that our staff provided you with excellent customer service. Thank you again for sharing your experience with us. We would love to see...More
The front desk clerk was friendly, patient, and professional. The room was clean and inviting. The grounds were clean and the landscapers were planting for the spring. They did a great job!
Beds were clean and soft, Cable and Wi-Fi, along with a Kitchen and...More
Thank Deborah L
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd.Responded 7 April 2017
Deborah, thank you for choosing to stay at Extended Stay America - Philadelphia - Horsham - Welsh Rd. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. I will be sure to share...More
Served it's purpose. Web showed King Suite. This place only has Queen Suites. When asked about it, was told picture was of another location. Disappointed and felt deceived. Staff friendly, courteous and helpful.
I stayed in the second floor for about 3 days. I stayed at the extended stay on dresher road that's about five minutes away from this one and I will say that I'd rather be at the dresher rd location! The front desk service is...More
US$92 - US$132 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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