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Villas de Palermo Hotel & Resort

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273 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Reviewed 28 October 2016 via mobile

I just stayed a few days with my family and the place has great service at the bar and restaurant, the staff there was top notch but very poor housekeeping, we didn't get any soap for second day and had to ask for it at the main house and didn't get any shampoo or conditioners, I guess you should only...

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Helpful?
Thank Anibal R
VillasdePalermo, Director de Relaciones Públicas at Villas de Palermo Hotel & Resort, responded to this review

Hello Aníbal! I am sorry to hear that you had some housekeeping amenities, service. That is not something that happens much here, this is the first time and I deeply apoligize, there is no excuse for that, BUT... Regarding the towels, we are not trying to sell them, and bleach does not remove such dye stains without damaging/lowering the quality...

Reviewed 23 August 2016 via mobile

This is my second time staying at Palermo and I love them even more now. We came on a last minute trip and they made sure we where accommodated correctly. We stayed for 3 nights and even do we where busy traveling around the beaches, my favorite time of the trip was coming back to Palermo and interacting with all...

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Helpful?
Thank Carlos B
VillasdePalermo, Director de Relaciones Públicas at Villas de Palermo Hotel & Resort, responded to this review
Google Translation

Hola Carlos! muchísimas gracias por tus palabras, tus comentarios acerca del hotel y su staff, de los servicios, etc. y...

Gaithersburg, Maryland
Reviewed 23 August 2016

Individual villas allow to stay with family comfortably and with some privacy. Nice hotel, quite, relaxing, reasonably priced. Nice views from the upstairs bedroom. Only boiling hot or cold water in the shower (go for cold) and a finicky AC system (big differences in temperature between the 2 bedrooms). Don't expect reliable WiFi either.

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Helpful?
Thank Flo Jo D
VillasdePalermo, Director de Relaciones Públicas at Villas de Palermo Hotel & Resort, responded to this review

Hello Flo Jo D! thanks for taking the time to review the hotel. We always appreciate honest reviews/reviewers, and wanted to thank you for letting us know about things that were not working properly during your stay so that we can inmediately start working on fixing them. Would you be so kind to tell me in what Villa were you...

Reviewed 22 August 2016 via mobile

I'd really liked this place. Location is great, with fantastic views and close to San Juan del Sur. The villa's are fantastic: big and comfortable, with a well equipped kitchen and two bathrooms. The hotel restaurant is quite expensive. Free shuttles to San Juan del Sur are great!

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Helpful?
Thank Mareille F
VillasdePalermo, Director de Relaciones Públicas at Villas de Palermo Hotel & Resort, responded to this review

Hello Mareille F! We are very happy that you enjoyed your stay with us, and appreciate that you took the time to write a review... we hope to have the chance to have you visit again in the future.

San Jose, Costa Rica
Reviewed 18 August 2016 via mobile

This is my second visit in 6 months. Our family likes this villa resort for many reasons: 2 bedroom privacy, full kitchen, hot water w/good pressure, delicious food (restaurant & room service),clean pool, and a back porch with rocking chairs, sweeping views of the mountains, beach, and statue. It's a quick ride into town(they offer shuttles all day) for great...

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Helpful?
Thank GidgetontheGo
VillasdePalermo, Director de Relaciones Públicas at Villas de Palermo Hotel & Resort, responded to this review

Hello Gidgetonthego! Thank you so much for the time taken to review us. Regarding the flashlight: we are actually already getting some emergency lights that turn on when the power goes off. We do not loose power everyday, only sometimes but still we will take measurements to make our guests stay more comfortable on the occassions it happens, and we...

Reviewed 29 July 2016 via mobile

There were ants in our room, fleas in the bathroom, no broom or paper towels in the kitchen, the room didn't get serviced. The pool and the view give it some redeeming qualities. The staff was friendly but clearly the issues are beyond their decision making.

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Helpful?
Thank Nicholas K
VillasdePalermo, Director de Relaciones Públicas at Villas de Palermo Hotel & Resort, responded to this review

Hello Nicholas! I am deeply sorry to hear that you did not enjoy your stay as much as you could have. We spray for insects with regularity, but, after all, nature always finds its way, specially when we are situated on a hill, in a tropical setting. We have never had any issues with fleas and it does not make...

cork
Reviewed 16 July 2016 via mobile

Visited for a week with husband and teenage son. The villas are fabulous- modern, clean and comfortable. You have to borrow an iron from reception if you need one, though and there are no hairdryers in the villas. Be aware that you also have to pay separately for electricity and if you use the air con, it will be very...

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Helpful?
Thank amdev
VillasdePalermo, Director de Relaciones Públicas at Villas de Palermo Hotel & Resort, responded to this review

Hello! Thank you so much for your very nice review. We will definetely take into consideration your advice about putting hammocks to enjoy the view from the Villas. Regarding electricity, if you paid for it, is because you made your reservation directly with the Villa´s owner. The hotel does not charge electricity with its regular prices (RAC rates) When you...

Reviewed 16 July 2016

We stayed at Villas de Palermo during our visit to San Juan del Sur in Nicaragua. it was amazing! the villas are big and super clean. our village had (2) B/B and a full kitchen. they have a restaurant if you want -- we decided to eat in town. It is only about 5 minutes driving to town/beach. they have...

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Helpful?
Thank Olga S
VillasdePalermo, Director de Relaciones Públicas at Villas de Palermo Hotel & Resort, responded to this review

Hello! thank you very much for your very nice review. We hope that you can come visit us again in the future.

Reviewed 29 June 2016 via mobile

My BF and I have stayed at this Hotel many times and love it. We always stay at this hotel each time we visit San Juan . all was good. our stay was always pleasant , service was excellent . Staff was very friendly, polite. Pool area was great , food was good. Highly recommend

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Helpful?
Thank Aiks D
VillasdePalermo, Director de Relaciones Públicas at Villas de Palermo Hotel & Resort, responded to this review

Hello Aiks D! thank you so much for the nice comment. I am happy that you are always satisfied with us and stay here. It is always a pleasure to be of service!

San Jose, Ca.
Reviewed 22 June 2016 via mobile

Villas de Palermo has a beautiful pool, lovely villas and great friendly staff who are very welcoming ! The food is consistently excellent. The lamb was melt in the mouth wonderful and the fresh fish with shrimp sauce and plenty of shrimps was to die for. I found their prices to be very reasonable and even there was a fully...

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Helpful?
Thank LaurieLev
VillasdePalermo, Director de Relaciones Públicas at Villas de Palermo Hotel & Resort, responded to this review

Hello there! thank you so much for the time you dedicated to write your nice review about the Hotel and us. We do appreciate it and hope to see you again in the future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Palermo Hotel and Resort is located in San Juan del Sur, a city that bridges Costa Rica and Nicaragua on the Pacific Ocean. The hotel features 50 villas, poolside spa, flexible in-room work spaces, full-kitchens and room service, wireless broadband connectivity throughout the property, as well as both large and small, air-conditioned conference and meeting spaces. Villas are for rent by the day, week or month, as well as for sale as vacation homes. Terraza de Palermo Restaurant and Bar offer a dramatic dining experience overlooking the tropical pool and sunsets into the Pacific Ocean. Locally sourced, vegetarian, vegan, healthy and Nicaraguan meal service available. ... more   less 

Additional Information about Villas de Palermo Hotel & Resort

Address: Carreterra San Juan del Sur, km 139, San Juan del Sur 48600, Nicaragua
Region: Nicaragua > Rivas Department > San Juan del Sur
Price Range: RM527 - RM947 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Villas de Palermo Hotel & Resort 3.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Villas De Palermo Hotel And Resort
Villas De Palermo Hotel San Juan Del Sur
Hotel Style:
#3 Spa Hotel in San Juan del Sur
#4 Family Hotel in San Juan del Sur
#4 Green Hotel in San Juan del Sur
#9 On the Beach Hotel in San Juan del Sur
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Questions & Answers

Here's what travellers have asked, with answers from Villas de Palermo Hotel & Resort staff and other travellers.
6 questions
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Questions? Get answers from Villas de Palermo Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Villas 1 and 2 have great views of the bay and statue, and also next to the office and restaurant.”
 of 5 bubbles NickSanJuan, 13 Jun 2016 | Read review
“Ask for condo near the pool and restaurant so you don't trudge up a hot hill.”
 of 5 bubbles gabihm2016, 19 May 2016 | Read review
“If you need to book this hotel ask for a room near the restaurant and pool”
 of 5 bubbles d0relr, 24 Apr 2016 | Read review
“Condos nearer the office offer more convenient parking for anyone driving.”
 of 5 bubbles hurrharbor, 8 Apr 2016 | Read review
“full kitchen appliances - bring your supplies”
 of 5 bubbles DebbieGDog, 21 Mar 2016 | Read review
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